Change a 3560 Switch with Lifetime Waranty

A simple question:
Our client has 3560X Switches with a limited lifetime warranty. The Cisco Partner with whom they had the contract before bought the equipment, and they did not end up on good terms. One of the devices died the other day. My question is - how do we replace it now?
Thanks

I wish... here is the answer I got from TAC: "in this case there is nothing we can do to replace it as per Cisco policies and procedures customer has to engage his reseller for support."
So disappointing... Now I need to call the client and tell them they need to throw the lifetime warranty switch away and buy a new one... 

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  • L2 or l3 switch with NAC appliance

    Hi,
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    crpf4bsw2.mdch.com
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                 Address     0012.44cc.68e0
                 Cost        8
                 Port        1 (GigabitEthernet0/1)
                 Hello Time   2 sec  Max Age 20 sec  Forward Delay 15 sec
      Bridge ID  Priority    32992  (priority 32768 sys-id-ext 224)
                 Address     0013.60aa.7400
                 Hello Time   2 sec  Max Age 20 sec  Forward Delay 15 sec
                 Aging Time 300
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    Gi0/1            Root FWD 4         128.1    P2p
    Fa0/1            Desg FWD 19        128.3    Edge P2p
    Fa0/2            Desg FWD 19        128.4    Edge P2p
    Fa0/3            Desg FWD 19        128.5    Edge P2p
    Fa0/4            Desg FWD 19        128.6    Edge P2p
    Fa0/5            Desg FWD 19        128.7    Edge P2p
    Fa0/6            Desg FWD 19        128.8    P2p Peer(STP)
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    Fa0/7            Desg FWD 19        128.9    Edge P2p
    Fa0/8            Desg FWD 19        128.10   Edge P2p
    Fa0/9            Desg FWD 19        128.11   Edge P2p
    Fa0/10           Desg FWD 19        128.12   Edge P2p
    Fa0/11           Desg FWD 19        128.13   Edge P2p
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    Fa0/13           Desg FWD 19        128.15   Edge P2p
    Fa0/15           Desg FWD 19        128.17   Edge P2p
    Fa0/19           Desg FWD 19        128.21   Edge P2p
    Fa0/20           Desg FWD 19        128.22   Edge P2p
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    Fa0/30           Desg FWD 19        128.34   Edge P2p
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    Fa0/41           Desg FWD 19        128.45   Edge P2p
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    Fa0/43           Desg FWD 19        128.47   Edge P2p
    Fa0/44           Desg FWD 19        128.48   Edge P2p
    Fa0/45           Desg FWD 19        128.49   Edge P2p
    Fa0/46           Desg FWD 19        128.50   Edge P2p
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    Brannor:
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    Yogee:
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    3. The algorithm used to generate the hashcode is not guaranteed to be the same on different
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