Change  account  on  creative  cloud desktop

Hello,
i have a  problem, i just bought  the  creative  complete cloud   and  when  i want to  instal premiere  pro  cc 2014  it didnt  work out
i had the  trial  version  before,  its  seems like  my creative cloud  desktop  is  not  connected on the  right  adobe  id
i dont  know  what to  do
thanks  for  your  help

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

    Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Changed password on Creative Cloud account - will apps stop working?

    Hi,
    My laptop with Creative Cloud CS6 installed was stolen in a burglary at our house. Fortunately I didn't lose much as I had recently done a clean install (to install CS6!)
    I have changed my password on all my accounts, including Creative Cloud. Does this mean that
    1) The apps installed will not longer work as they cannot get a license
    2) When I get a replacement laptop I will be able to activate Creative Cloud on that laptop
    I am concerned because, while my insurance is replacing hardware, it doesn't cover software.
    Thanks,
    Chris.

    Many thanks for the reply.
    Will the apps stop working after 30days when they prompt to be re-authenticated? Does authentication require someone to know the Adobe ID and password?
    Thanks,
    Chris.

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Adobe Creative Cloud Desktop Panel Issues

    First, let me say that I've been an Adobe user for more than 18 years.
    A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN.  I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
    So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue." 
    I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel.  I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either!  I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
    Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in.  I have "changed the password" multiple times now.
    Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
    Can/should I uninstall and reinstall the apps management panel?  Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
    And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
    Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead?  CAN I do this?
    Two weeks now and still not resolved.

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Creative Cloud desktop app totally empty - not even Preferences...?

    I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
    I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
    I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
    Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
    I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

    Here's from the PDApp.log:
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | OPMWrapper allocation succeeded
    12/29/13 19:03:21:510 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | This product version is for GM
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | No Record found for the input fields in opm_getValueForKey
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
    12/29/13 19:03:21:514 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Performing registeration of client to group
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing IMS_registerClientToGroup..
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Performing opm_getRecords...
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | returning size of value as:12 in opm_getValueForKey
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
    12/29/13 19:03:21:515 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Registered Client to group successfully!
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Performing fetch default user for clientID...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing fetchDefaultUserInfoForClientId...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | OPM |  |  | 19248 | No Record found for the input fields in opm_getValueForKey
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
    12/29/13 19:03:21:516 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
    12/29/13 19:03:21:516 | [WARN] |  | ASU | OPM | P7Native |  |  | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | IMSLib |  |  | 19248 | Performing releaseData...
    12/29/13 19:03:21:516 | [INFO] |  | ASU | OPM | P7Native |  |  | 19248 | Unable to find default user for client_id: ACCC_CS7

  • Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

    Dear Adobers,
    I bought my Creative Cloud plan, and I'm going to download and Installa the Creative Cloud Desktop App before getting all the CC softwares I need. But when I download the "CreativeCloudInstaller.dmg" on my new MacBookPro Retina with OS Lion 10.8.4 and I start the procedure, the package during the installation ask me for my Mac account password to make some changes... after then it show me an error message: Error 13... something related to a permission issue in writing in a folder for cookies.
    Please, see the screenshot:
    PS: I have tried all suggestions found in this forum... verifying permission with Utility Disk, writing in the Terminal the codelines suggested, creating a new user on my mac etc... nothing worked for me!
    Thanks a lot!
    Marco

    Hi Romit,
    thanks to Maurizio (Apple Store Business, Firenze - Italy) I got the right fix to the issue I found during the installation of the #CreativeCloud Desktop App.
    So, when while installing the CC Desk App, we got the "Error Starting Creative Cloud - cookies dir: cannot make folder /cookies: Permission denied (error 13)" alert message pop-up, we are experiencing a problem in folders Read&Write permission with our Administrator User account on our Mac.
    Well, before fix this issue, we need to uninstall the CC Desk App and we have to know that the #CreativeCloud Desktop App is trying to make a "cookies" folder at this path (in our Mac):
    /Macintosch HD/Users/[your user]/Library/Application Support/Adobe/
    The issue: the App has no permissions to create the /cookies/ folder inside the /Adobe/ folder - So, we just have to fix the permissions for /Adobe/ folder giving our Administrator User Account a "root access" to that folder!
    Press and hold the Alt/Option key while clicking "Go" in the Finder menu (that's how the usually hidden user ~/Library/ folder will appear listed in this menu); click that folder Library, and select the /Application Support/Adobe/ folder by one-click on it; Then click the Command key + i key (cmd+i) to Get Info about that folder.
    Go to "Sharing & Permissions" area at the bottom of the window, unlock it at the bottom right corner of the window and give to all the names listed "Read&Write" permissions.
    Finally, click on the little gear symbol at the bottom of the window to apply changes to all the items inside the folder. Lock it again and close the window.
    Reinstall the #CreativeCloud Desktop. Now it will run properly!
    Hope this really help you, 'cause that workd for me. ;-)
    Thanks,
    Marco Lodovichi

  • Creative Cloud Desktop Installer - Why does it Hate Adobe Software?

    It takes some real incompetence to write an installer that can't install if you already have that company's software.
    So I own CS6 for Design and Web and Lightroom 4.x and have been pretty happy with it.
    But in August there was a deal to try Creative Cloud for $19.99 a month.  I bit on the deal and installed it.
    But realize.. I don't need all the DEV Tools Nor do I need all the Video tools so $50 a month will be a deal breaking in a year.  You need to create sub suites of Creative Cloud that match some of the suites you used to sell or I will abandon the cloud and I suspect like many others CS6 will become the defacto standard for years.
    HOWEVER,
    I may cancel my CC this month is you don't put some REAL DEVELOPERS on the install software.
    It took me 2 hours, BING, GOOGLE, and uninstalling CS6, Adobe reader, Adobe Player etc to get my first Creative Cloud installed.
    Today I got the message there was an update to the Creative Cloud desktop.  I made the mistake of trying to update.
    I now have had the CC desktop uninstalled and the installer again is gives me the fail message with no useful info it did at first install.
    So I guess I have spend several hours uninstalling, cleaning, and reinstalling Adobe Software.
    What IDIOT writes an installer that fails if the person actually has other software from that company installed.
    What IDIOT fails to test a machine with lots of your own software installed to see if it breaks your installer
    What IDIOT releases software that demands users uninstall your products every time it needs an update.
    This is an Adobe failure but the entire Product Team for the CC Desktop manager application.  Time to clean house and bring in the A team to fix this.
    Know this.. The Third time I am put in a position to Uninstall, Clean and Reinstall CC.. IT will be Uninstall, Clean Reinstall CS6 and Cancel my CC account and block CC payments to Adobe from my Amex.
    This is not new.. I can read for months and months people having this problem.   Find the problem Adobe software has with Adobe software and FIX IT.
    This is why the Government should have blocked the Macromedia sale.  If Adobe had one decent competitor.. this is the kind of thing that would cause people to change.
    Lack of competition clearly has made Adobe not care about fixing installer bugs that should he SHOW STOPPER ! CANCEL VACATIONS AND FIX.  because hey where else will they go?.
    Where will I go, CS6 already paid for and we are done with Adobe and down comes the giant subscription cash cow.. because the installer developers kept us from using the tools you created which are pretty good, if I don't have to keep removing them to update a utility that manages them.

    got it installed.
    Didn't have to uninstall all the software this time..
    And I got a clue to where Adobe may be having problems.  I think they have an old library that has broken code for accessing profiles in Windows.
    Ran the cleaner for CS6 & Creative cloud.
    it then lists all the CS6 and CC Apps including CC Desktop.. I chose that but got a :
    "Was cleaned with errors" message
    GREAT.. even the cleaner is broke!!!
    but unlike other tools tells me where the LOG file is... EXCEPT.
    Instead of c:\Users\Tim.Domain\... rest of path where it was
    The error lists c:\Users\Tim~1~DOM\.. rest of path.
    Well \Tim~1~DOM is a left over folder from a previous profile... that is actually nearly empty.  Yet Adobe's error used it not the correct profile in the Error.
    So imagine that certain other calls are also using busted Profile calls. that grab simular profies vs the correct one..  BUSTED INSTALLER!!
    after the Cleaner was run for only CC Desktop.. I was then able to download and install the current version from Adobe.
    Code that grabs the wrong profile path is going to cause problems....

  • Creative Cloud Desktop App Not Connecting

    HI,
    I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi  in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
    1; I am logged in no problem via Firefox
    2: My subscription is up to date for another year
    3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
    I have even deleted the creative cloud app and re-installed and get the same message..
    Any other suggestions anyone???
    BTW Mountain Lion 10.8.4

    Thanks Beverley, I will try the steps there.
    Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
    This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
    In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
    Regards,
    Blake

  • Creative Cloud Desktop App in English

    Hi all,
    I don't know if this was solved before and I've been looking for a solution but didn't found a clue.
    My CC desktop app is installed in to my mac but everything is displayed in english and it should be in Spanish. When I install any app (Photoshop, InDesing...) everything is ok and translated to spanish but the desktop app itself remains in english.
    The problem is that everything I have access to from the desktop app is in english (videos, turorials, help...).
    Is there any way to change the default language for the Creative Cloud Desktop app itself?
    My system is Mac OS 10.7.5 on a MacPro, not the new one ;-D
    Thanks for any help.

    Preimpresion what language is your current User account set too?  What about the Root user account does it have the same language setting?

  • Creative cloud desktop app blank - Mac

    Hi,
    I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

    Hi Kandee_Leigh,
    Please try below steps:
    1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
    2> Navigate to the OOBE folder:
    Mac OS: ~/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Mac OS: /Library/Application Support/Adobe/OOBE
    rename OOBE to OOBE.old
    Then install Creative Cloud from below given link:
    Free Creative Cloud | Download Adobe Creative Cloud free trial
    Please, let us know how it goes.
    Thanks & Regards,
    Sanjeeta

  • Resize Creative Cloud desktop application window

    How can the Creative Cloud desktop app manager be resized to allow improved browsing of the market assets? Or is there another way to view the assets available for download from the market place?
    At the moment, I can only view two columns with no way to change the preview image size. Is this another Adobe design flaw, or am I missing something?
    Thanks
    Using version 1.8.1.451 Windows 7

    Have you checked the settings in the Desktop App preferences?  Are the Account settings correct?  Do you have Launch at Login checked?  Do you have all the updates?  It's up to 1.2.0.248  now.  You can read the version number in Preferences > General > Account.
    You can try Signing out and back in again.  Or reinstalling the desktop app.
    If none of the above helps, can you tell us what OS and version you are using?

  • Applications missing from Creative Cloud Desktop application

    If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.
    When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.
    This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.
    For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.
    If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.
    Message was edited by: Jeff Wright
    Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

    Hi Jeff,
    I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.
    He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.
    So Jeff – The software are very complicated, it can run, It can’t genereate license,  and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.
    Med venlig hilsen / Kind regards
    Michael Peters
    Tlf.: (+45) 70 25 25 85
    Mobile: (+45) 30 76 54 50
    www.europeanmannequins.com
    Fra: Jeff A Wright
    Sendt: 18. november 2014 17:51
    Til: Michael Peters - European Mannequins & Shop
    Emne:  Applications missing from Creative Cloud Desktop application
    Applications missing from Creative Cloud Desktop application
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

  • I can't sign into creative cloud desktop connection

    I can't sign into creative cloud desktop connection. Every time I try on my computer it comes up with - you have been signed out? Please sign in - It never signs in. I can sign in perfectly online but not on my computer desktop version. I have uninstalled and reinstalled app but hasn't worked.

    I happend to have the same problem... I can sign in online but my destop version does not do anything! And if I startup one of my applications it asks me to sign in (for a trail version). If I do so I get this message....
    There was an error with this action. Try again later.
    0dd926b8-96c7-4362-adc0-xxxxxxxxxx
    I changed the last 12 characters in x because I have no idea if this error is specific for my account.

  • The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

    I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt.  It either shows the Download Error prompt or it continues to just think and think and think.  All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
    All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

    You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
    Then launch Creative Cloud app and try loading Apps list 
    Still same ?
    Try below steps :
    1)
    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    2)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    3)
    Trash Adobe Creative Cloud from Applications well.
    4)
    1) Right click on Finder icon and  select "Go-ToFolder " option.
    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
    ~/library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater and OOBE.
    5)
    1) Right click on Finder icon and  select "Go-To" Folder option.
    2) You will get a text box, type-in below command and then hit 'Return' key.
    /library
    3)Then navigate to Application Support>Adobe.
    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
    6)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
    7)
    Click on the below link and download and install Creative Cloud desktop app.
    https://creative.adobe.com/products/creative-cloud

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