Change Blackberry ID without a security wipe

During an update, I apparently entered the wrong Blackberry ID.  Now I cannot access my photos, videos or apps.  How can I change the BBID on the playbook to the correct one?

Hello mlpickett,
A security wipe must be performed to change the BlackBerry® ID on your BlackBerry® PlayBook™ tablet. The following article will provide you with more details:
How to change the BlackBerry ID on a BlackBerry PlayBook Tablet or BlackBerry Smartphone using BlackBerry Device Software 7 - http://www.blackberry.com/btsc/KB26694
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Similar Messages

  • My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    My iPhone says I can't buy thing without entering security questions which I have forget and I can't change rescue email without my security questions????

    Then you aren't looking closely enough.
    https://discussions.apple.com/message/21396255#21396255
    https://discussions.apple.com/message/22492054#22492054
    https://discussions.apple.com/message/21098869#21098869
    https://discussions.apple.com/message/20648647#20648647
    Shall I go on?
    Anyways, his question was already answered, AND there are DOZENS of threads where the same question is answered previously.

  • Security Wipe - No power up, no screen display no usb function

    I did a security wipe from my phone, it was locked from the previous owner and they didn't bother cleaning it up. So I entered the wrong password 10 times then typed in blackberry to start the security wipe.
    The security wipe did not finish properly after an hour an a half. I did a battery pull, and now the phone wont start up.
    When I hold the power button for 10 seconds, it flashes twice, then stays on like it is starting, then the screen shows backlite, but won't show any icons or instructions. The phone also won't connect to the computer via USB. It doesn't show up in Windows 7.
    Any ideas??
    I tried the following website, and it doesn't work for me:
    http://btsc.webapps.blackberry.com/btsc/viewdocume​nt.do?externalId=KB33480&sliceId=2&cmd=displayKC&d​...

    Start up BlackBerry Link and go to the device settings.  Plug in the phone and it should give you -- for a brief time -- the option to reload the carrier firmware.
    Take it.
    That should reload the carrier's base firmware and wipe all storage.
    Market Information? Come read The Market Ticker!

  • Security Wipe Blackberry Playbook

    I had to change my service provider on my Playbook and in doing a search on the Blackberry site the instructions were I had to do a security wipe. What it did not tell me was that it erases everything. It erased all my pictures and my Kobo Library. I am able to get the Kobo Library back but how do I get the pictures back?
    Solved!
    Go to Solution.

    If you didn't make a backup beforehand then your data is gone. Did you make a backup first?
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Blackberry Z10,post security wipe...BBM Not working..Showcasing error Unable to complete Set Up and Temporary Server Error"

    I would request you to please help fixing the BBM error - Unable to complete Set Up and Temporary Server Error”.
    I am using a BB Z10 with Software version 10.1.0.4181 and OS version 10.1.0.4633
    Already tried resetting device to Factory Settings and Security Wipe...
    Please help.

    Hey KaranPrabhakar,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33780
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help

    I was hacked i kept getting emails that some purshcaes were being made when no one was downloading them and i guess they hacked my apple iD because they changed the security question and now i cant change anything without the security question please help i want to reset the security question but i cant.

    You should contact Apple by phone as soon as possible. You'll need to change your Apple ID and all passwords.
    See Contact Apple at the bottom right of this page.
    Hope this helps.

  • I can't make purchases on my iPhone without answering security questions and I don't know my rescue email how can I change or add a rescue email so I can change my security answers and make purchases

    I can't make purchases on my iPhone without answering security questions and I don't know my rescue email how can I change or add a rescue email so I can change my security answers and make purchases

    Without a rescue email you will have to call Apple to change your security questions:
    See http://support.apple.com/kb/HT5699

  • HT201240 How can I change my Apple ID password security questions and answers without providing a rescue email address?

    How can I change my Apple ID password security questions and answers without providing a rescue email address?

    Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
    (105909)

  • Security wipe - lost all(contacts, messages....) in my blackberry curve 8520

    Hello,
    I tried to syncronize my phone with my computer and  i was forces to introduce a security password . I tried 10 times to introduce it and then i received a  message : Security wipe and i lost all the information from my phone.
    CAN ANYONE HELP ME TO RECOVER THE LOST DATA ?
    THANK YOU
    CRISTIAN

    Hey Tosin29188,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Are you able to locate this folder when accessing the media card from a PC or Mac?  Also are the pictures files renamed to a different extension? (For example: Picture.rem)
    Are you able to open the media files up on a computer?
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Protect and Security Wipe

    Hi! If you would like to turn off your BlackBerry Anti-theft on your device you can simply go to your Settings → BlackBerry AntiTheft and simply disable it from there. But if your device is running 10.3.2 OS then you will be asked to enter your BlackBerry ID credentials. Just enter your BlackBerry ID username and password and it will be disabled. Then to perform security wipe, I suggest back up your device first before doing so. Then when you have everything backed up go to Settings → Security and Privacy → Security Wipe It may take some time to wipe your device and expect that it needs more than 30% battery level to continue. So keep your battery charged and wait for the wipe to be completed. You may also see that your device will turn off and on a few times while performing security wipe. NOTE:To find what OS you're currently running, go to Settings → About → Tap Category → Select OS on the drop down list and check current OS. 10.3.2 OS update is very tight in security specially when your BlackBerry Anti-theft is turned on. When you perform a Security wipe, you will need to verify your BlackBerry ID credentials. Then you must enter your BlackBerry ID credentials again after security wipe. If you fail to enter your BlackBerry ID, then your device is forever locked out. This is the reason why I always advise to have t he Anti-theft turned off first. Good luck!

    Hello,
    If you are on 10.3.1 or earlier, there is no requirement to turn off Protect before a WIPE...the WIPE will remove the association between your BB device and all BB proprietary services, including Protect.
    However, if you are on 10.3.2, then indeed you need to first turn off Protect before you initiate the WIPE. Refer:Article ID: KB36737 BlackBerry Protect Anti-theft ProtectionGood luck!

  • Security wipe impossible on z10!!!

    Hi,
    after typing "blackberry" under the security wipe section, the delete button keep staying grey,
    without giving the option to press it....
    What can I do in order to wipe the phone??
    Thanks
    Tuvi
    Solved!
    Go to Solution.

    I have this problem yesterday
    And I think you should try to change the language to English..and try it one more time
    It work with me

  • How to do a security wipe if phone is stuck on start-up screen and your micro-usb port is also broken?

    Good day
    A week or so ago, my  phone just out of the blue decided that it would not initiate fully anymore.  It was laying on charge and when i took it off after an hour or so, it just stuck on the service provider's screen before saying "loading personal settings".  I was informed that my os needed to be reinstalled, the problem is, my usb port ion my phone is also broken.  I took the phone in to a repair guy, but he wants to ask me an idiotic price to fix it and says he is able to do so without using my usb port?  Is there any way you can wipe your Blackberry 8520 and reinstall an O.S if your usb port on the phone is broken?  Please, this is a matter of life and death as there are a hell of a load of contacts, documents and emails i would like to save, but if not able to, I can handle that too, just need the phone to work, it's of the highest importance!
    Thank you so much in advance.
    Juan 

    I take it that you do not have a recent back up of your phone's data?
    Try starting your 8520 in Safe Mode.
    Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
    If you can do that, you can get to the Security wipe function, but without a good USB port, I am not sure how you're going to load the OS. But try Safe Mode first.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Still freezing up after security wipe ?

    Greetings all,
    Despite performing a security wipe I am still experiencing constant freezing of my phone, especially with the calendar.  I suspect it may be an application that is causing the issue.  During backup and restore I didn't delete any applications.
    Any suggestions ?  Thanks in advance.

    Hi and Welcome to the Community!
    If indeed you suspect an app, then you can try removing them one by one until the behavior clears. But, be aware that if the app caused OS level corruption, then removing the app won't cure that corruption...only a clean OS reload would do so...and that's the process I recommend you follow.
    At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try this procedure to perhaps narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Changing BlackBerry id?

    I have a Q10 and a playbook. The email address that I used to set up my BlackBerry ID a few years ago I no longer use. How do I go about changing it? 

    Provided you still know the password for the bbid change it like this.  http://www.blackberry.com/btsc/KB28060
    If you don't know the password you will have to create a new one and lose your purchases. http://www.blackberry.com/btsc/KB24062
    In both cases, backup and security wipe the playbook and go through the setup using the new bbid.
    Sarah.

  • Z10 format including removing software not only security wipe

    is there a way of formatting everything in the z 10 device including the software itself ? i mean blank wipe the device to reload totally new files without any old issues.
    please let me know im having sometrouble even after reloading the software, i need to format device totally not only security wipe.

    Everytime I connect my device to blackberry link it gives me that it cannot communicate with device and I should reload the software.i reloades software 5 times and still the same screen. Deleted link and reinstalled same thing.
    Also the fone gets heated up and slower and sluggish even the apps by time and restarts alone sometimes its a mess.
    Please let me know a way to format the device completely not only security wipe because I tried that also.
    Aprreciate youe help.

Maybe you are looking for

  • HT4528 mY iPHONE just started turning off and on and I can't get it to stop nor shut my phone down

    My iphone is turning off and on and I can not use it at all

  • Agent determination best practices

    Hi, workflow dev team! Another question about workflow best practices. I build a workflow, the first step of each workflow, at least as I see it, is to determine agents for all steps in the workflow and store it in multiline WF-container. After that,

  • Music app continues to have issues

    I posted about this issue months ago, but unfortunately the music app continues to have the same problem. On my phone, I continue to experience an issue where my saved playlists(ones I created on the phone) become disorganized. By disorganized, I mea

  • Do v need to Close the Connection

    Hi plz tel me 1. Do v need to Close the Database Connection ? 2. which is better to use Statement or ResultSet Interface ? Thanx in Advance

  • Removing Extra Space after Crop?

    I have tried to find a solution for this problem and haven't found an answer so maybe someone can help me. I am editing some videos and I want to crop out a large section of them. When I use the crop tool it removes the part of the video no problem -