Change country of online number subscription?

I currently have a UK landline number that I no longer need that is valid until next June. Is it possible for me to change it to an Irish landline number?

Dear Readers,
To change your Skype Number, cancel the subscription for the number you no longer need, and take out a subscription for a Skype Number where you need it (or as close to the vicinity that Skype Numbers are available for).
These FAQ articles provide the details:
https://support.skype.com/en/faq/FA12150/can-i-get-a-refund-for-my-skype-number
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
To obtain more detailed information specific to your situation, here also is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
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Online Number Subscription Extension and 50% Disco...

I currently have a UK online number. It will expire in Oct 2012. I noticed in my account that if I am on a subscription to call a landline or mobile phone in the UK, I am entitled to get 50% on an online number. Assuming if I were to extend my 1 year online number subscription, do I still get the 50% discount or it is for a new online number?
Solved!
Go to Solution.

Hi,
Basically as long as you have an active subscription on your account you will get a discount on Online Number purchase. It doesn't matter if you purchase a new number or extend your old number.
I was checking your account and I can see that you purchased Online Number just recently, if you wish you might be able to get a refund on Online Number order and purchase the same number again with a discount since right now you have a subscription.
Refund requests can be done as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number Subscription

I have a yearly online number subscription that is supposed to expire in November/2011. Last year I renewed the subscription in October using a credit card. Somehow before the subscription was renewed last year after my first payment, I was charged again through the auto-pay on a different credit card. Meaning I paid for two years instead of one. So my subscription should not expire in November/2011 but in November/2012. Please let me know how that can be corrected. Thank you.

Your Unlimited US & Canada subscription is set to automatically renew in November: https://secure.skype.com/account/
(Next payment is shown under subscription settings)
Your Online Number will expired November 16, 2011 unless you manually extend it. Online Numbers don't extend automatically like calling subscriptions.
https://support.skype.com/en-us/faq/FA10365/How-do-I-extend-or-reactivate-an-Online-Number
If you wish to cancel recurring payments for your calling subscription then this FAQ should help: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I need to change the country and online number

I bought this online number yesterday, and just figured out that I shouldn't have set the country as the US. I desperately need to change the country. If not, there is no use for using this online number, and I'll have to cancel it.
And if I cancel it, can I get a refund of $18 I've payed for the number and my leftover credit? Please let me know ASAP ..

There is nothing that you can do to get rid of the balance on your own. Contact iTunes Store Support and seek their assistance. I believe that they can reset your balance for you.
https://expresslane.apple.com/Issues.action

Online number subscription help

My online number expired yesterday. I intended to subscribe for a year, yet I cannot change the skype setting, and Skype took away my money from my card for a three month subscription yesterday. I would like to have refund of the three month subscription and change it to a year subscription. Can any expert help me on this issue? Thanks!

hi,
All refunds can be issued only in accordance to Skype Refund Policy.
Please have a look at this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Changing or deleting online number

I have a Manchester, UK online number as part of my Skype subscription. I need to change this to a Bristol, UK number (my relatives have moved home), but after searching the "Online " pages I can't find any option to replace the number with a new one, only options to buy an extra one. I tried buying a second one (extra expense) in the hope that a "change online number" option might appear but no - I now have two online numbers, one of which is of no use to me.
How do I delete the old Manchester one and transfer the new Bristol one to my subscription? In the older versions of Skype software it was easily possible to delete or change online numbers, why is it so difficult now?
Thanks for your suggestions.
(Skype id: lementle)

geum wrote:
I have a Manchester, UK online number as part of my Skype subscription. I need to change this to a Bristol, UK number (my relatives have moved home), but after searching the "Online " pages I can't find any option to replace the number with a new one, only options to buy an extra one. I tried buying a second one (extra expense) in the hope that a "change online number" option might appear but no - I now have two online numbers, one of which is of no use to me.
How do I delete the old Manchester one and transfer the new Bristol one to my subscription? In the older versions of Skype software it was easily possible to delete or change online numbers, why is it so difficult now?
You would have to purchase a new Online Number in Bristol, and just let the Manchester number expire without renewing it. Online Numbers won't renew automatically, as subscriptions do, so there is no harm in just ignoring it. There is no option to change an online number. If you just extended your Manchester number, you may want to contact Skype Support to see if there is anything that can be done to cancel that number and possibly refund the purchase price. If you've had the number a while, there is probably nothing that can be done there.
I've had Online Numbers for over 4 years on my Skype account. I've never seen any options to change or delete them. On the Skype web site, I can log into my account and extend the numbers beyond their current expiration dates, but there is no way to change or delete them. Online Numbers are separate from your calling subscription, except that you get a discount when purchasing Online Numbers when you already have a subscription.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online Number Subscription Duration

I've had online numbers through skype for over 5 years now and when we had to manually renew expriing numbers I always had the option to choose the duration of the renewal. If I had more money I could get a longer subscription, if things were tight I could just renew for 3 months. Now we have auto-renewal I find that I am not given any option to change the subscription length and appear to be locked into a auto-renewing 3 month subscription. Does anyone know how I can alter this? I tried to change it withing "settings" while the number was active and found no options to let me do so. I let one number expire and tried again and still don't have the option to change the subscription length.
All the changes to Skype over the last year or so are making the system less and less user friendly. Are there any UI designers on the skype team?

Hi,
I managed to do this by following the steps (I figured this on my own, no help was ever given by any support staff, which is indeed sad):
- log in to skype.com;
- cancel the subscription to your skype number (it will tell you you have the number available up until date XX);
- log off your account;
- wait for about 10 mins;
- log in again on skype.com;
- on the upper, you'll get a warning message saying your skype number subscription was cancelled and it'll give you the option to change it, click on it;
- there you have it, now it'll give you 2 options, to renew for 3 or 12 months;
- select 12 months, enter payment method, select pay.
now your subscription is updated with 12 month duration.
hope this helps,
cheers,
Rodrigo

Renew my online number subscription

I bought my online number two years ago, instead of making the payment for my online number I made it to a different kind of subscription;I also purchase 10.00 credit that I do not need. Can you please help me to fix this errors?
looking forward to hear from you.

Hi,
You can reactivate your number as shown here: https://support.skype.com/en/faq/FA10365
And if you wish to receive a refund for some unwanted purchase you need to contact Customer Service.
Instructions here:https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number subscriptions

My username is danny.mchugh44 i made a misstake when i purchased my 12mth online subscription i've been told i don't need it i didn;t know any different i'm sorry is it possible to get a refund please can you you get back to me as soon as possible please .

Hi,
It is a new order sho I believe refund is possible.
Please check this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number Question - Telemarketers / number ch...

If I pay for a year subscription to the online number and 2 months in need to change it because telemarketers are now calling it is there a charge?

Philonline2012 wrote:
I want to use skype a a backup to my cell phone. I will be using it over a wi-fi connection on an iPod Touch. My question is...do I need an online number to call landlines/cell phones and for them to be able to call me?
You would need an Online Number to receive calls from telephones with your Skype account, and a subscription (or Skype Credit) to be able to call telephones from Skype. Except for Caller ID (depending on what country your Online Number is from), Online Numbers do nothing for calling telephones.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

My Online number is not working

My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
This is really rediculus as you have already charged me for the service

Pikartz wrote:
My online number is not displayed on my clients phone based in USA. I have tried calling on my mobile and a +4044, +3444.... numbers are displayed.
You didn't mention which country your Online Number was from. Not all of Skype's Online Numbers can be used for Caller ID. If it is from a country where its use as Caller ID is permitted (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you can set that up here on the Skype web site. Click on the Account link at the top of this page, then log in with your Skype account name and password. Once you get in, you should see Caller ID Settings along with a link to change that.
Even if you have your Caller ID number properly set in your Skype account, there are instances where that number won't show up on the phones you call. This is usually related to how the calls are patched into the telephone network, and would be beyond the control of Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Skype Online Number is not working!!!!!!

Hello,
I've recently renewed my online number subscription and none of my friends of family can get hold of me. I'm really disappointed! My skype number is +1[edited for privacy]. This number does not work at all - can you please advise me asap - is it possible to change this number?
My purchase details are as follows:
Skype Name: afrikaallen
Product name: Online Number, 3 month subscription [edited for privacy]
Total amount: GBP11.50
Transaction date: Oct 24, 2012
Order number: [removed for privacy]
Order status: Delivered
I'm really dissatisfied!!
Hope this can be resolved soon.
Thanks,
A.M

Does anyone know how to complain to Skype? I paid $30 for a Skype number, which has never worked. Everytime people call me they are directed to a voice mail. And it's not because my Skype is not turned on. It is!! Just to make sure that the problem was not at the end of my callers, I did a little experiement and called my Skype number (after turning on the iphone skype app), but got the same result as others -- a voice mail recording. It is very frustrating because there is no recourse. Skype is taking us for a ride. It's a scam.

Change country of online number subscription?

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