Change "Create a request" button in SMPortal (SSP) to point to custom Request Offering (not Generic Incident Request)
Hello MSSCSM community,
is it possible to change the request offering mapping of the "Create a request" button (Image1)? By default it points to "Generic Incident Request" request offering. But this is related to a sealed MP and cannot be edited. So i cannot
change name, image, user prompts etc. I created a new custom request offering "Incident request" and disabled "Generic Incident Request". But now the "Create a request" button throws an error (Image2) because Generic
Incident Request is not available anymore. How to map the button to a custom request offering?
Thanks an regards
Vesp
Thanks a lot for your replies. The blog entry is very interesting for having a diffrent "Request offering" mapped to the button instead of standard "Genereic Incident Request (EN)". But i now figured out a very easy solution for me.. i unpublished and disabled "Genereic
Incident Request (EN)" and then system takes the sealed "Genereic Incident Request" (without (EN)) that cannot be edited. I simply reenabled and published "Genereic Incident Request (EN)" and now i can modify this completely and its mapped to the button
by default. I think system always uses sealed "Genereic Incident Request" as fallback. Only constraint is that i cannot change the MP and Template in Request Offering "Genereic Incident Request (EN)". But template can be edited also.. so its fine for
me. Sorry for this kind of questions, i am new to the MSSCSM topic.
Maybe this will get more flexible in future releases of scsm.
Thanks
Vesp
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