Change Credit Card for subscription Creative Cloud

Hello,
I want to change my credit card info but I cannot get to the wright page.
I get everytime the error-page. And in that time my subscription has ended and I have a big project to finish.
Can you please fix it or send me to the wright page were I can change my information.
this link won't help me:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Hi Samm,
Can you post a screen shot of where you are clicking before getting the error, the link that gives the error and the exact error itself? I want to report it but need more info.
Our support can generally change it for you if needed also, which might be a workaround in the meantime.
http://www.adobe.com/eeurope/support/contact/
-Dave

Similar Messages

  • Can I use a friend's credit card for purchasing Creative Cloud?

    I tried, but the screen kind of hung when I pressed the continue button after pressing the Continue button.  See the image below:
    I tried the customer care, but let's say that they just suck.
    I was wondering if anyone has purchased Credit cloud using someone else's credit card?
    Thanks.

    That's what I thought. But, it occured to me that, like for Apple Developer program you need to have a credit card in your own name, maybe Adobe has similar restrictions.
    The credit card is functional, the friend is using it for purchasing stuff on iTunes.
    In that case, is it normal for the transaction page to hang after filling in all the credit card info? I did wait for around 15 mins before closing the window. I've even confirmed that no money has been deducted from the friend's account. So, that means the transaction was unsuccessful. I just need a confirmation from someone who has purchased Creative Cloud using someone else's credit card, before trying again.

  • How to Update/Change Credit Card for my subscription

    i changed my card twice already and your system is still processing the old card 

    evita1 wrote:
    How to Update/Change Credit Card for my subscription?
    Please provide a detailed explanation.
    To update your credit card, follow these steps:
    1. Sign in to www.Skype.com
    2. Click on Your Active subscription
    3. Select your subscription then click on Settings.
    4. Click on Change payment method.
    5. Enter a new credit card details or select a different payment method. Then click Save
    Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
    If you found my post useful, please give "Kudos".
    If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

  • Re: How to Update/Change Credit Card for my subscr...

    Hi I am .[Removed for privacy]
    My paymnt transaction is problem. Subscrible minute pake not recharge.
    Plz help me

    evita1 wrote:
    How to Update/Change Credit Card for my subscription?
    Please provide a detailed explanation.
    To update your credit card, follow these steps:
    1. Sign in to www.Skype.com
    2. Click on Your Active subscription
    3. Select your subscription then click on Settings.
    4. Click on Change payment method.
    5. Enter a new credit card details or select a different payment method. Then click Save
    Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
    If you found my post useful, please give "Kudos".
    If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

  • New credit card updated however creative cloud still saying it will expire in 12 days

    hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

    Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
    Date: Fri, 6 Dec 2013 13:45:22 -0800
    From: [email protected]
    To: [email protected]
    Subject: New credit card updated however creative cloud still saying it will expire in 12 days
        Re: New credit card updated however creative cloud still saying it will expire in 12 days
        created by MMedwick in Adobe Creative Cloud - View the full discussion
    I don't know if this will help or not.  I've been having a similar problem for a while.  After multiple attempts to update information directly on the Adobe site, I finally got my  license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in.  It's not the first time I've tried that, it's the first time it actually worked.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5908189#5908189
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5908189#5908189
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5908189#5908189. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Adobe Creative Cloud at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • How do I change credit card for apple acct

    HOw do I change credit card for apple acct

    For iOS devices >  iTunes Store: Changing account information
    For Mac OS X >  Mac App Store: Changing your account information
    iTunes Store: Accepted forms of payment

  • Changed credit card stops subscription URGENT

    So my credit card got stolen while I was travelling for a bit, so when I came back I must have missed a payment, even though I thought it was a DD thing into my bank, not off the card specifically.
    I've changed my credit card this evening, but I still can't used photoshop etc. as I'm assuming it's not charged me for the months payment i missed. It's still telling me the next payment is November.
    This is a massive issue and needs to be fixed ASAP as I've work due for clients over the weekend...help!

    I could appreciate that charges might have risen, but I was charged again the following day correctly for the same discounted amount that I had been charged before, which was the discounted rate for continued use of the monthly 120 minute subscription. The only reason for cancelling previously was that the instructions expicitly stated that it would have to be cancelled before I could then replace with my changed credit card number!!! It is all somewhat academic now, as I have had the increased amount refunded to my credit card. It took me some time to fathom how to get a chat line to a human interface, but once that was made, the matter was quickly put right by an obliging skype official with polite apologies.

  • FIX: Unable to update/change credit card for iCloud Storage

    You may get an email from Apple that says that they are having a problem processing your credit card for iCloud Storage. The email then goes on to give you three instructions to fix this by tapping on SETTINGS -> iCLOUD then tapping on "Account" and then following on-screen instructions.
    If (like me) you see that your card is OK but you are still getting the email and you cannot edit the payment details, this is what you do.
    Turn off Family Sharing.
    Once this is done, you will then see that the old card details are really what is trying to be used, and you can then update your payment option. This is not known about in front line support and it was only a high ranking tech support person in iTunes support who mentioned this in passing as a possible cure. Share it please as  failing to get your payment option correct can result in losing your iCloud Storage Plan and placing you back at basic free levels.

    The following may help: Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

  • Where Change Credit Card # for Monthly Billing?

    I cannot find anywhere on my profile or order where I can change the credit card number for my monthly Creative Cloud billing.

    After wasting 90 minutes, over half of that waiting for phone support, the phone support person, after 20 minutes, came to a conclusion that because the monthly billing was supposed to happen yesterday, the 'Edit' billing option is not available, and I should check back later to see if the Edit option reappears. In the meantime, he says that my account will be 'suspended', if my credit card is not available for billing. I am not sure of the implications of that (can't use the software on my PC; my business catalyst sites are taken offline?), but this situation is making me think twice about this subscription solution. If I am going to be subject to such a waste of time, waiting an hour and a half for a simple billing issue; with my use of the software, and website availability, at risk, this subscription is too risky for me. I am just in the third month of trying this out.
    Note: My credit card company notified me Friday of a fraudulent $20 charge to my card in the Dominican Republic (I'm not even sure where that is), so we cancelled the card, and they sent me a new card that arrived today (Monday). First time that has happened to me, but that is not as bad as having my software usage and website availability 'suspended'.
    Thanks both of you for trying to help me out on this...

  • Unable to change credit card for cloud subscription

    I get to the edit billing ok then get a message that there is a problem on Adobe's end and to try later.  For the last 4 days.

    Hi susnb59,
    I hope you must have also tried different browsers like Archcentury, which is first step towards resolution, next you can trying deleting the cookies & browsing history.
    If the issue still persists, please inbox me the order number for which you want to change the billing details with your contact informations, I can always follow it up for you with the concerned team.
    Regards,
    Rajshree

  • Can not change credit card my subscription was cancelled

    10 chats 3 phone calls (wating time for more than 4 hours)  and no one in adobe can solve this proble
    What kind of company is this

    mi customer id is [email protected]
    Order number
    (n.º de pedido 24983583724)
    Dirección del vendedor
    Digital River International S.A.R.L.
    98 Boulevard du Prince
    L-1724 Luxemburgo (Luxemburgo)
    Dirección de facturación
    JUAN PABLO RIDER
    AVENIDA EL BOSQUE 0335  PUNTA ARENAS 6200000
    Chile
    56996405193
    Dirección de envío
    JUAN PABLO RIDER
    AVENIDA EL BOSQUE 0335  PUNTA ARENAS 6200000
    Chile
    56996405193
    [email protected]
    Nombre del producto
    Cant. ordenada
    Importe
    Photoshop Photography Program
    1
    Ch$4.700,00
    Subtotal
    Ch$4.700,00
    Envío
    Ch$0,00
    Impuestos
    Ch$0,00
    Total
    Ch$4.700,00
    Pago

  • Can't change Credit Card if we are on a subscripti...

    Hi,
    My Credit Card company recently changed my credit card number which needed me to update all accounts where I had registered for auto-pay using that card. Skype is one them and I have a Subscription plan. This is what I tried to do :
    1. Log in to Skype from a Desktop Browser
    2. Navigate to : Payment Settings > Stored Payment Details. I see my old Credit Card number registered.
    3. There is no option for adding additional Credit Cards so that I can switch my subscription after registering the new card
    4. On trying to delete the old credit card I get an error message, " This card is being used to fund your Skype Premium with Unlimited World. If you want to delete this card you have to cancel your subscription first. "
    5. I do not want to delete the subscription and restart it for two reasons:
       a. I subscribed during an offer period, if I cancel I will not get my old rate again
       b. I do not want to cause any disruption in service to my Skype subscription that I use across devices.
    My requests of the Skype Team:
    1. I need a means of changing my payment details without cancelling my subscription so that my monthly payment goes through.
    2. Allow users to pay for the their subscriptions using Skype Credit too, some of us have kept a large balance just in case.
    Thanks

    There is a workaround to the issue stated at the link below but we must fix the primary issue:
    http://community.skype.com/t5/Rates-and-subscriptions/How-to-Update-Change-Credit-Card-for-my-subscr...
    The guidance that one needs to cancel a subscription to update the payment menthod is wrong.

  • I can't change about credit card for update and download

    I would like to update and download , right now i have problem , can't change credit card for buy item , app., and can't update and download, please help me  or How do i do?

    If you tried to change through the oral account updating and it is not working, try going to the store support staff at http://www.apple.com/emea/support/itunes/contact.html for help.

  • How to change credit card details

    how can i change mycredit card details with creative cloud?

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html

  • My card expired on my payment details for my creative cloud subsciption and i changed it to my new card, it charged me 10.59 and now it wont let me open photoshop because its telling me I need to renew my subsciption, please help!

    the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
    nope
    it wont let me open photoshop because it says i need to renew my subscription
    well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
    even though on the adobe site it says my renewal date is july 27, 2015
    sooooo... anyone help me with this?
    also im on a windows computer if that helps!

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

Maybe you are looking for