Change default email and forgot my security questions

Changed email service before updating iphone email address.  When I attempt to edit my preferences I need to answer security questions.  The security questions will not accept my answers.  Apple then sends info to an email address that does not exist.  Help.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Similar Messages

  • Dont have a rescue email and forgot my security questions , what should i do , need help!

    Dont have a rescue email and forgot my security questions , what should i do , need help!

    You will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I didn't make a rescue email and forgot my security questions what do i do?

    I have no clue what to do. I didnt make a rescue email and i forgot my security questions what do i do????

    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • I can't excess my old email and forgot my security questions *** I just put 15 on and can't do anything

    Sumone tell me I even changed my primary I'd but still

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.

    How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.

    You should probably contact Apple support.

  • I forgot my password to my icloud account and forgot my security question. I also believe I have no backup email, What can I do?

    I forgot my password to my icloud account and forgot my security question. I also believe I have no backup email, What can I do?

    You need to ask Apple to reset your account information. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (120992)

  • HT5576 i forgot my rescue email and answers to security questions

    i forgot my rescue email and answers to security questions

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116333)

  • Apple is not sending me emails i forgot my security question

    im not receiving emails from apple i forgot my security questions i went to manage my account went the security tab tried to send the anwsers to my email and i dont get the email my  email is correct on the account i even tried to set up a alternate email and im not receiving the email to verify i just loaded a bunch of money on my itunes so i can buy some music and apps what am i doing wrong can any one help me

    Contact iTunes Store Customer Service by e-mail (with non-secure information), or by the forms from this website.

  • How can i change my email to reset my security questions?

    i dont recognize the email its asking me to send to containing my security questions to reset

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103807)

  • What if i have the wrong rescue email and forget my security questions

    I misspelt my rescue email and only know the answer to one of my security questions!!!! PLEASE HELP

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (126289)

  • I lost my rescue email and forget my security questions

    My rescue e mail is lost and I forget my security question .can the instruction to reset the security questions be send to my primary e mail?

    No. You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (126353)

  • HT5312 Im dont have rescue e-mail and forgot my security questions

    Please help me

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86585)

  • I forgot my security questions answers and i dont know what email i put for my rescue email and now i cant download anything off itunes and cant change my rescue email

    i use to have a ipod and sold it to get my new iphone and im using the same apple id and i put money on my itunes today and it would not let me download any music with out answering my security questions which i forgot the answers to these and went online to send the answers to my email and they sent the email to my rescue email i cant remember what email i used for this and online it wont show me what email and know i cant change it what can i do ?

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • TS3297 I forgot my security questions and I need them in order to make an app purchase

    need to change my security questions I forgot them and I need them to make a purchase in the App Store

    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • How to set a rescue email address without answering security questions?

    As it turns out i don't have any rescue email address and forgot my security questions! so how can I know what was my answers to those questions?! or how can I set a rescue email address when I couldn't go to the "password and security" section?

    You won't be able to add a rescue email address until you can answer your questions, you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then add a rescue email address for potential future use : http://support.apple.com/en-us/HT201356
    Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

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