Change default information after Work Inbox

Hi,
So I’m not sure if I’m asking the right questions but I’m trying to understand what configuration or program is responsible for the information I
see after clicking on a Work Inbox request.  Basically I did all the configuration (workflow) for EAM and the problem I’m having is that after I submit the Access Request and the request gets to the FF Owner and after I click on the request a the window to submit request to next stage opens but with no relevant information (screenshot attach), can someone let me know how to add info to this screen?  We want to add at least the reason for the request but in general I think some configuration step is missing.

Hi Jonathan
Was there a setting for "display" e.g. "Display Revw Screen
Also, check your authorisations for the user such as GRAC_REQ
I saw this error on SCN before but I can't find the thread where the solution was given
Regards
Colleen

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