Change dimensions of 'high resolution photos' for digital printing

Hi,
We recently placed a huge order, received our photos, and all of them had been blown up larger than what appeared in the album, heads were cut off, arms cut off, pictures were not centered. This was a problem for 4"by6" size, 5"by7", and 8"by10". When we inquired as to why and we were told that because we used 'high resolution' that the photos would come out larger no matter what company we used to process the digital prints. We were told that we could change the dimensions of each photo (squashing the photo to fit) but we don't know how to do that. Also, is there a way to do this to all of the photos at the same time?
Please explain, we don't know what to do at this point.
We're very sad right now.

The company already told me that they will refund my money so that is not the problem.
The ratio differences is what the person told me initially too, however told me that I could also change the dimensions so that the photos would not be cropped and centered automatically...but that's not what I want to do, as it would leave white space on the sides and top, and I have several that I want to frame.
So what do I do now? I have 100's of pictures and over 90% of them have this problem. I used your software to enhance the photos, crop the photos, etc... but I don't see an area that explains to me what part of the image will be cropped out once they are sent out to print. Nor to I see an area that gives me a rectangular dimension to work from. If I have to crop these pictures to get them to turn out right, I need to get started on this right away.
When I print these on my own printer they seem to print just fine. There are too many to print this way, however.

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