Change (music on hold) at ccm or unity?
dear sir,
Anyone know how to change the music on hold music at ccm version 4.1(3) or unity 4.0(4)?
please advise.
thanks.
Hi Charles,
Here is how to change the MOH for CallManager;
Music On Hold Audio Sources
An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.
When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.
From this good MOH doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp1027441
Also,here is a great answer from Jorge @ Cisco systems that explains things perfectly;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddbd2c3/0#selected_message
Hope this helps!
Rob
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Similar Messages
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Unity Connection transfer to external number plays music on hold continuously.
We found an issue when transfer external calls out of Unity Connection (9.0 and 9.1) that the Music on Hold continuously plays and never connects the call.
The outgoing calls are going out SIP. The call does get placed and does connect to the external number but it is promptly dropped as the transfer does not complete. The calling party only hears hold music.
Through testing we found that this only happens when the call goes out SIP. We also found that the issue is resolved when changing the Transfer Rules from Release to Switch to Supervise Transfer.
Would we need to change each User's Transfer Rules to Supervise Transfer or is there another way to release the transfer? Is this a bug?Hi Jennifer,
Your issue seems to be as below.
Problem 2. Call is Connected and then Disconnected
The call is connected and then it is disconnected. The call transfer is successful when an internal extension initiates the call whereas the call fails, if the calling side is from PSTN.
Call Flow
PSTN>H323 GW>CUCM>Unity Connection Call Handler (Any Caller Input - Transfer to Alternate Contact Number)>External Number or CTI RP with CFA to External Number.
Core Issue/Call Flow Analysis
Here is an analysis of the call flow and the common problem for a failed call transfer:
The First call leg is a H323 Fast Start, from the Gateway to the CUCM. CUC receives the call and transfers the call back to CUCM. CUCM in turn places the first call on hold and initiates a new call to the PSTN.
The second call leg is a H323 Slow start. Finally, when the call is answered, the CUCM or the Gateway does not send H245 capabilities. This causes a timeout and the call is disconnected.
Solution
By default, Wait for Far End H.245 Terminal Capability Set (TCS) check box is checked. As a result, CUCM expects the far-end H.245 TCS before it sends its H.245 TCS. If this checkbox is unchecked, CUCM must initiate capabilities exchange.
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Or
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conf t
voice service voip
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Nishant -
Multicast IP address keep changing on music on hold
Hi
I am trying to set up multicast for music on hold on the cucm 9.
on the cucm, I enable multicast audio sources on MOH server, using base IP 239.1.1.1, and set increment multicast on " ip address"
however the multicast IP address keep changing, sometimes its 239.1.1.1, then after a while it suddenly change to 239.1.1.2 etc..
here is the config on our srst router ( which specify the multicast ip is 239.1.1.1):
is there any way that the multicast ip do not keep changing as its affecting the MOH at the moment.
" config for MOH"
telephony-service
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srst dn template 1
srst dn line-mode dual
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cnf-file location flash:
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I was thinking to put a few more multicast IP,. but it only allow you to put one ( while the cucm set the IP address as increment)
OC-MHO-VG-SRST(config)#telephony-service
OC-MHO-VG-SRST(config-telephony)#multi
OC-MHO-VG-SRST(config-telephony)#multicast ?
moh Set IP multicast address for use with music-on-hold from flash
OC-MHO-VG-SRST(config-telephony)#multicast moh ?
A.B.C.D Define music-on-hold IP multicast address from flash
OC-MHO-VG-SRST(config-telephony)#multicast moh 239.1.1.2 ?
port Define media port for multicast moh
OC-MHO-VG-SRST(config-telephony)#multicast moh 239.1.1.2Hi Rachel,
If the Increment Multicast on radio button is set to IP address, each MOH audio source and codec combination is multicast to different IP addresses but uses the same port number. If it is set to Port Number, each MOH audio source and codec combination is multicast to the same IP address but uses different destination port numbers.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_and_SIP_SRST_Admin_Guide/srst_appendix_b_.html#50022
HTH
Manish -
I want to give client the ability to change the MOH file themselves - they want to create a new announcement audio each week. They're not going to be comfortable using CCA. I was hoping to let them use FTP (from a PC Desktop) to replace the MOH file in Flash with updated .au file. Is this possible?
If not, what's the Easiest end-user method to have them place the new MOH file into the UC560?
Thanks in advance!
SamHello Sam,
There is an audio port on the front of the UC560. What my clients have done is develop their MOH announcements with associated background music and upload it to an iPod or MP3 player. We plug the audio cable from the iPod into the MoH port and configure the MoH port via CCA 3.2(3). Select the Configuration - Telephony - Voice Features-Music on Hold and select to enable the external MoH port.
As your client wants to add or change the announcements, they just need to play the track and loop it.
Hope this helps.
Bert -
Hello, we are experiencing an issue where we have a local main number and a toll-free number both coming into the Cisco switch as PSTN incoming and routed to the same voice translation rule line. Two weeks ago we updated the Music on Hold (MOH) file in flash, first disabling the previous file. The new file appears exactly the same as the previous file, and we successfully set it through the CUCME portal. The new MOH file is playing correctly when a incoming user is put on hold when dialed in through the local main number. However, when a user has dialed in through our toll free number they are instead hearing a Tone on Hold beeping tone (I googled that multiple times to realize what it was we are hearing). Anyone have any ideas as to why or how it could be working on one incoming line but not the other and how to resolve?
Not sure how the Express works but on the CuCM you need to go into the administration pages and change the MoH file number there. I had this issue a few years back and changed the information there. I also made sure the router was setup correctly with the incoming lines. Make sure that the 800 number is not coming in on (1) T1 and the local numbers on a different T1, if you are using T's. If not make sure you WIC card is set correct for hold music.
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I have taken over a position in a company that has a Cisco Call Manager.
I know basic administration, but am not familiar with the rest of the system.
We have Call Manager 6.0.1.2000-3
The company has a need to change the Music on Hold and the Marketing Dept. has asked for an electronic copy of the file so they can work with an outside company to produce a new recording.
Via a web browser in Cisco Unified CM Administratior I went to "Media Resources" > "Music On Hold Audio Source"
I see information listing it as stream Number 2, but It I have no idea how to say extract it as a wav file.
Is there a place I can go and see the file to copy to my local PC.You'll have to do this from the command line. The following post contains a document outlining the steps to download the file.
https://supportforums.cisco.com/message/1211185#1211185
Hope this helps.
Brandon -
Hi All, For those of you who are not running customised Music on Hold, we have changed it to a new cheerful music on hold. Hope you will like it. Love the TIPT Team..!
Hi there I'm Alex and am really desperate to have a copy of all Telstra's new hold music tracks, please send them to me via email if possible. I love all the tracks
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I want to put my own files to the music on hold of my company. What are the all the steps to follow?. I use call manger 4.1.
You only need to add the music file to the server. For adding a Music on Hold audio source you need a music file
with good quality. MP3 or WAV are the preferred formats. Other
formats can cause some problems. You have to copy this file in
your callmanager server. Go to directory:
C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere
and paste the music file there. Wait for a couple minutes.
Callmanager will automatically convert this file to the
appropiate format. After that, the music file will disappear
from that directory.
Note: if the music file remains on this directory and it is
not converted, please delete the music file from there, then
restart the services "Cisco MOH Audio Translator" and "Cisco
IP Voice Media Streaming App" in the callmanager server, and
copy again the music file to the "DropMOHAudioSourceFilesHere"
directory.
Now you need to go to CCM Admin > service > media resource >
music on hold audio source. From the left pane, click on
"Add new MOH Audio Source".
-At "MOH Audio Stream Number" select the first number available.
-At "MOH Audio Source File", select the new Music File.
-At "MOH Audio Source Name", enter any name for your Music file.
-Check the "Play continuously (repeat)" checkbox, if desired.
-Check the "Allow Multicasting" checkbox, if desired.
-Click on "Insert".
In order to use this MOH audio source in a specific device pool,
in the callmanager administration you need to go to system > device
pool > click on "find". The different device pools will be displayed.
Click on the appropiate device pool. The "Device Pool Configuration"
page will be displayed. You can select the new music file to be used
as "Network Hold MOH Audio Source" and/or "User Hold MOH Audio Source".
Note that Network Hold MOH is the music that phone users hear while
they are transferred to another phone or while a conference call is
being setup. User Hold MOH is the music that phone users hear when
someone else specifically put them on "hold" status.
So you need to scroll down to "Network Hold MOH Audio Source" and/or
"User Hold MOH Audio Source" fields and select the new music file
from the drop-down list.
Click on the "update" button, then click on "reset devices".
If no MOH is played after following that procedure, please try the
following:
In CCM Admin, under SERVICES > Service Parameters > select
the adequate server > Cisco IP Voice Media Streaming App >
Supported MOH Codecs > hold the CRTL key and select each
available codec with the mouse > click on UPDATE. Then restart
the services "Cisco MOH Audio Translator" and "Cisco IP Voice
Media Streaming App". Use the same procedure in all callmanager
servers in the cluster. -
Music On Hold Audio Source File Restrictions
What is the length and codec restriction for Music on Hold audio source file?
thanks,
PunamHi Punam,
I don't believe there are any size restrictions;
Here is how to change the MOH for CallManager;
Music On Hold Audio Sources
An MOH audio translator service converts administrator-supplied audio sources to the proper format for the music on hold server to use. The audio translator uses two parameters, an input directory and an output directory. You can configure the input directory, which defaults to C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere, on a per-service basis. The output directory, a clusterwide parameter, contains a Universal Naming Convention (UNC) name to a shared directory on the default MOH TFTP directory. For whatever directory is specified, append \MOH.
When the administrator drops an audio source file into the input directory, the MOH Audio Translator processes the file and then moves it into the output directory along with any files that are generated. Cisco CallManager supports most audio source file formats as input sources, including wav and mp3 files. After the input audio source is converted, an audio source file exists for each codec type that the music on hold server supports. Supply the highest quality source that is available.
For each music on hold audio server, you may define up to 50 audio sources. A Cisco CallManager Administration window supports addition, update, and deletion of each audio source. The music on hold server also supports one fixed input source. The system supports the following codecs: G.711 a-law/mu-law, G.729a, and wideband.
Note: Because the G.729a codec is designed for human speech, using it with music on hold for music may not provide acceptable audio quality.
From this good MOH doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a9f.html#wp1027441
Be careful with this issue;
CallManager Failure to Load Large MOH Audio Source Files
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805fef96.shtml
Hope this helps!
Rob -
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- Are you also having problems with the Home button? Maybe it is sticking a little since to take a screen shot you depress the Home and Power/Sleep buttons at the same time.
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Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
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Dear All
can somebody tell me why music on hold is not working in CIPC cisco unifed ip communicator which i have installed in my network for users
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Call park music on hold reverts to default after server reboot
Hello,
We are noticing that if you define Music on hold for the Park service, the call park music on hold reverts to default sound after server reboot. (all systems we've tested do this)
Anyone using park music on hold that can verify one way or the other?
Thanks,
+Say thanks and observe basic forum courtesy:
+If this post answered your question, Mark As Answer
+If this post was helpful, Vote as Helpful
windowspbx blog: my thots/howtos
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