Change of Apple ID and the Money on it
hi everyone!
I want to change my Apple ID, and I have just one question: The pre-paid money associated to it (about 15€), will it remain or will it vanish?
I hope you can understand what I wrote (I'm from Germany :-)) and thanks in advance, and happy new year,
~CF
Why is it in someone else's name?
Did you get this iPhone from that someone else?
If so they should have released the iPhone form their account before giving it to you.
All purchases made with that account will be forever tied to it and will require it to update in the case of Apps.
If nothing has been purchased, you can go into Settings->iTunes & App Stores->Apple ID and sign out of their account there , and sign in with your own.
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I have changed my card details and put a new one on but it took £6.99 out of my new card and I would like to know why and would like my money back.Contact iTunes Customer Service and request assistance
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HT5035 I Changed my Apple ID and the account balance Vanished?!
Hi, I had about USD $20 on my iTunes account (Gift Card from my daughter.)
But, when I changed my Apple ID (had to change e-mail addresses), the account balance disappeared.
How can I get my $20 back?
Thanks!Hi Wyliepepper,
I'm guessing this is happening when you are updating Apps? If so, the reason is because Apps are tied forever to the AppleID they were purchased under. So, you will always have to enter the password for your old ID to update them.
I would suggest that you go into that old ID and change the password to match the password on your new ID. That way, it won't matter which ID is asking for a password, you just type in the same thing.
Cheers,
GB -
I changed my Apple password and I get the information back at the wrong email address. My email address is right under my Apple ID. How do I get this corrected?
AWDunams wrote:
Okay so I associate the e-mail address as the apple ID and that seems to be a wrong assumption. I did go to my Apple ID and changes the e-mail address and the password but for the same and only Apple account I have ...
That is good. In that case, your one and only account has not changed, just the login credentials you use for it. All your previous purchases will remain associated with that account, and the new login.
In essence, an AppleID is an email, but it has two parts. One is the login email address and password everyone traditionally thinks of as an AppleID. But that in turn is linked to an account with Apple. As long as you use the manage Apple ID portal to just change the email address and/or password for your exisiting AppleID, then the internal account tracks along with those changes as well.
However, on your iOS devices, you will need to log out and then log back in with the new login credentials:
settings -> iTunes & App Stores - tap your AppleID, and choose log out. Then log back in with the new email address and new password. -
I have an IPad mini and I changed the Apple ID and the password almost one year ago and, for a while, a message asking me to sign in to ICloud pops- up constantly. My ICloud account is registered with an old email address and password. I do not remember the password to my ICloud account, and ID address that my ICloud account is registered under is an old email adress which is deleted right now (the old mail account is deleted). I don’t have a rescue email adress and I don’t know the answers to the security questions, so I have no way of changing the ICloud password. A message asking me to sign in to ICloud pops up constantly, but I always just hit cancel. However, now I am unable to access Find My IPad. How do I get my ICloud account changed and registered to be under my current Apple ID (email) and password? It is possible to set the device as New Ipad?
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
Because of a nasty virus on my computer I had to change my apple ID and password. When I went to update my apps. on my I phone 4s the box said I need to sign in to I tunes. The ID it had in the box was my old apple ID and I can't remember the password. I can't find any where in my phone settings that will let me change my I tunes ID although I have a new apple ID and password that I used to get on this site but I can't change it on my phone. Please help.
ThanksChrisJ4203,
Thank you for the help. Every app on my phone was downloaded using my old I-tunes ID. I just hope that they will re-download under my new ID because I still can't change it on my phone. In order to change to the new ID it says I have to sign out from the old ID and change to the new one. My problem is that I don't remember my password to be able to sign out from my old ID. Then the phone says it can change my password through e-mail and I agree but I never get an e-mail at my old address or the new one.
BHuyett -
I changed my apple id but the applie id for icloud did not change on my mac in system preferences.
I have changed my apple id on system preferences under users and groups but the icloud preferences don't pick up the change.
I restarted my computer, and still no change.
I have been using icloud under my old apple id for mail calendars and notes.
How do I get icloud account information to change on my mac's system preferences and match my new apple id?
I am missing something.
Please help. Thanks.Thank you Roger, your solution gave me the courage to sign out of Systems Preferences. The pop up told me it was going to delete my contact and other information from my mac, so I was hesitant to do that. Well I did as you directed and I was able to sign in with my new apple id and I did not lose the information the pop up threatened I was going to. So again thank you. It is the little things that make a big difference sometimes.
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I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
Purchased a new Apple TV and the remote double clicks each time I press the button. It worked fine during set up and for the first two days. I have since moved it and this problem started. Restarted,reset,unplugged,changed remotes, no change. Latest software update. This is really annoying. iPhone remote app works just fine. Any suggestions?
That's one of the weird things.. it recognizes it maybe 10% of the time. And usually, only after I do the two-button reset. Problem is.. since it won't charge above 2%, anytime I try to do a restore or anything like that using iTunes, my device shuts off and I lose whatever progress I'd made.
So, an update... after reading through a bunch of similar complaints (there are literally 1000's of them so there's NO WAY this isn't somehow ios7 related, thanks a lot APPLE ) I decided to try a restore in recovery mode. After 3 hours and several disconnections... I ended up having to just set it up as a new iPad, as the restore did nothing. Weirdly though... as I was doing the restore in recovery mode.. I noticed I'd gotten up to a 10% charge.. higher than it's been since September, so after setting it up as a new device, I turned it off and plugged it in using the wall charger. 2 hours later and I was up to 38%. Still not great, as my iPad, before ios7 could've fully charged twice in the amount of time it took for me to now get 28% more of a charge. And that's with a fully cleaned out device.. so that really ***** and I'm now more confused than ever.
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I changed my apple id and have a gift card credit on the old account which I no longer use. How do I transfer the gift card $ to my new apple id?
Click here and request assistance.
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Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.
Is this itunes on the iPad or on my computer? Thank you for the reply.
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I have moved from the US to Norway, and want to change my apple ID to the Norwegian appstore. However, I am not allowed ot change from the US store before I use up my balance, which is 0.17 dollar. The problem is that nothing costs 0.17 dollar and I do no longer have an american visa card, only Norwegian. Is there any way I can erase the credit on my account so I can change the appstore country? Or osmething I can use this credit on? Thank you very much
Try contacting the store support staff at: http://www.apple.com/emea/support/itunes/contact.html they are usually pretty good at sorting out these issues.
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HOw do I change my rescue email address? I want to change my Apple ID and it's telling me that it can't be the same as my rescue email , even though I have already deleted "alternate email address"
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you. (iPhone 4s)
Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787 -
I change my apple Id and password in the Apple's website but I can change it in my Iphone. How can i change my Icloud ID ? Help!!!
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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