Change of bbm ID

Hi! I have just got my first blackberry device from a friend who has been using it. How can I be able to create my own bbm I'd now that whenever I uninstall bbm and install it agin I still get his bbm id? Please help me!

Hello minze
Welcome to BlackBerry Support Forums
You have to perform a Security wipe , and then you can use associate your own BlackBerry ID with that device . But first do a backup of your device using Desktop Software or refer to this Article  How To Backup Your BlackBerry
Once you have your backup follow this Knowledge Base :
KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
After a security wipe you can use your own BlackBerry ID .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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    Subject Title edited to reflect new topic.

    O-A wrote:
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  • Bbm display picture wont change

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    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Useful help links for BBM on BlackBerry

    Here are some useful Knowledge Base help articles for BBM on BlackBerry devices:
    Unable to change the BBM Display Picture on the BlackBerry 10 smartphone   
    "A temporary server error has occurred error" may be displayed during initial setup of BBM and BBM contacts appear to have disappeared
    How to identify which version of BlackBerry Messenger is currently installed on the BlackBerry Smartphone
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    BBM conversations do not rotate to Landscape orientation  
    When placing a BBM Voice call, the call remains at the Connecting state for about 5 to 10 seconds and then fails
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    When adding a contact to BlackBerry Messenger the contact remains in pending status 
    BlackBerry Messenger broadcast messages appear in black instead of purple 
    Hoax message circulating on BlackBerry Messenger
     

    virusyok wrote:
    i mean when i said formatted  ' i changed user mail adress and device asked me to reset all memory  to accept my mail ' and i did it after that  i cant set up BBM .  there is a sentence on my device screen. it says 'seeting up BBM' but for 8 hours absolutely nothing happened.
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  • BlackBerry Z10 BBM picture not displaying

    I have a BlackBerry Z10 and once I change my BBM picture my contacts do not see the updated picture, but only my status updates. What should i do?

    It can take a while for pictures to percolate through the servers apparently.
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  • Problem with BBM profile picture

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    Hello,
    Try uninstalling and reinstalling BlackBerry Messenger from
    www.blackberry.com/messenger in your BlackBerry Browser.
    Also if you have Facebook installed remove it then reboot. Reinstall BBM
    from www.blackberry.com/messenger and test again.
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    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

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