Change of Plan fee

a couple months ago my husband dropped his phone and we upgraded to the iphone5. With that came the new shared plans that we did not want to deal with but had no choice so ok...we have one. Our bill was suppose to decrease but in fact it increased. So he called and was told that there was a change of plan fee of $30. Now I'm confused. We didn't ask to change our plan, we were told we had no choice because our unlimited plan no longer existed. My question is, when did this charge come about and why wasn't it discussed at the time and why are we being charged the fee because verizon no longer offers our original plan? This doesn't seem fair to be penalized for things we have no control over.

Where did you upgrade your husband's line? It sounds like it was a third party retailer since they don't have access to keep existing customers on the Nationwide plan. Also the upgrade fee ($30) was applied towards your bill instead of paying it at the purchase point as what is done at corporate stores or online at www.verizonwireless.com website.

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