Change Password Option not working in EP 7.0

Hi,
We have done the configurations for changing the password through get support option in the login page. It is working fine in development and quality. In production system, it is allowing us to change the password and sending the mail also. But when we try to login with new password, we got a error like Authentication Failed.
We are in EP 7.0 SP16, UME datasource is ABAP. Proper authorizations are given to the communication user SAPJSF.
Please help us to solve the problem.
Thanks.

Since it is working in DEV and QAS, but not in PRD, the issue should be in the difference between these systems.
I suggest you to look at the default trace on EP and find out exactly what is the problem.
You may also need to change trace level to get more detailed info.
If you need info on how to do it, start from here:
http://help.sap.com/saphelp_nw04s/helpdata/en/d4/aad84d9790420ab5bfb5746177ec5b/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/e2/75a74046033913e10000000a155106/frameset.htm
Regards,
Slava

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