Change plattform from windows to mac teacher edition photoshop elements/premier elements

Hi!
I want just want to change plattform, Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 Student and Teacher Edition (Windows,Svenska).
I´ve ordered Windows but i want the macversion.
Does anybody know why the adobe support takes soon long time to fix this small thing. I haven't downloaded the program.
Is this normal ??? Has anyone else experienced the same thing?

Hi!
No, i haven't downloaded it yet!
/P
Skickat från min iPhone
24 nov 2014 kl. 23:15 skrev Jeff A Wright <[email protected]>:
Change plattform from windows to mac teacher edition photoshop elements/premier elements
created by Jeff A Wright in Student and Teacher Edition Information - View the full discussion
Svea support the license for Photoshop and Premiere Elements 13 is a multi platform license. Have you downloaded the installation files and ran the installation with the serial number you received?
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Change plattform from windows to mac teacher edition photoshop elements/premier elements

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