Change Request from Email

Is it possible to create CR from email? I need some operations convert to CR instead of incident, for examle i need such user requests like asking for new work plase or upgrage the computer to be CR at the begining when they send email, but now an incidents
are created for such typical user requests by default.

As far as I know it's not possible to create a change request by mail in SCSM 2010.
In my opinion from the process perspective it didn't make sense to do that anyway:
For a change request you need some more information like "which type of CR -> minor change, major change, ... Most of the users didn't know which type of CR is needed. Depending on the type of the CR there might be completly different activities behind
a CR. E.g. also risk and impact of a change the users didn't know.
For that reason I would always go for a process like this: User opens an incident by mail with his "wishes". Incident management process is deciding if the request should be handled as a change request and which type of change request would
fit. Incident management opens a corrosponding and related change request. 
Andreas Baumgarten | H&D International Group

Similar Messages

  • How to import a Change request from One application to another application.

    Hi,
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    The Released Request in the SRM Dev system has to be Export to the CRM Dev system.
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    Hi,
    Your system admin knows how to do it. System admin should define transport route. Please check it in transaction STMS.
    Regards,
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  • Move change request from a maintenance project  to another project

    Hello all,
    we want to close a maintenance project A and create a new maintenance project B. We have a lot of change request they aren`t finish, so we want to move them to the new maintenance project.
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    as there are those methods, to create links SAP, provides some others that are supposed to break them (If i remember well they are not activated or finished but you can still have a look !!)
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  • Is it possible to change the "From Email Address in workflow"

    I have a created a task list and set a workflow for the list.
    Workflow Actions:
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    2. If the Task is due, send an reminder Email and even if its not completed, send a Email to the higher Management.
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    Hi Alex,
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    http://spdactivities.codeplex.com/
    Best Regards,
    Wendy
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Wendy Li
    TechNet Community Support

  • Unable to release the change request from se01

    HI All,
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    it is giving the error message "Object Func<objectname> is inactive". I have unlocked all the request and checked but still problem exsist.
    Please help me to release the request and implement in the landscape.
    Thanks,
    Rajesh N

    Hi,
    Activate the object using se03 and then relaese the request
    thanks

  • How to change the "from email id" of all the notifications in the instance

    Hi,
    I have a requirement to change the from email address of all the outbound notifications in an instance.
    Presently our notifications are having from address as R12 Workflow Mailer ["[email protected]"]
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    ABC as from email address.
    How do we achieve this ? Is there any mailer level setting for this ?
    Thanks in advnace.
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    Hi,
    The 'From' value in the email notification is derived from 'From' parameter value, but the actual email address used for 'From' field is the 'Reply-to Address' parameter value that is specified for the mailer. If you want to specify a different email address you can change the 'Reply-to Address' parameter value.
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    regards
    saroja

  • Creating Change request from an Issue

    Hi, all.
    We have created new transaction type for change request (SDCR  at default) and have specified it for usage in parametre CHANGE_REQUEST in DNO_CUST04.
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    Whether there are to it reasons or notices in the documentation?
    Whether there was for you such problem and how you solved it?
    Regards,
    Konstantin

    You need to maintain Transaction Types Mapping. Map your target procedure type (ZDCR) to your source procedure type (e.g. SLFN or ZLFN).
    Do this in IMG task "Define Mapping Rules for Copy Control"

  • Creating Change Request from project structure

    Hello.
    Have somebody maked somthink like creating Change Request from Implementation project configuration structure? I want to initiate new change request directly from busines process step in transaction SOLAR02 for example.

    Hi
    Change request is created via action Create change document from support desk message
    so in solar02 tcode...goto issues/messages tab and create a message then
    crm_dno_monitor you can create a change request as i said and all the necessary data like ..system data,ibase etc is copied to ur change req from support message .
    Regards
    Prakhar

  • When creating a Change Request from within an Incident - Can Pull in the Information from the Inicdent?

    My users are currently creating a lot of Change Requests, and we have templates. What they want to do is to pull in the relevant information from the Incident like title, description, attachments, affected user, etc. I have seen similar things where people
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    http://gallery.technet.microsoft.com/Create-Incident-from-f19aaea0/view/Discussions

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    Hi Bala,
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  • Change Request Management--Create Transport Request from Service Desk

    Hi Experts,
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    Hello Jorge,
    You can create Change Request using two ways.
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    /people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
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  • Change Request deleted from Buffer

    Hello,
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    Thanks,
    Gautam.

    Not sure ...if u can get this info directly....However have a look into the table E070USE...Might help!

  • Notifying a user that an Urgent Change Request has been Approved, or Denied

    Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
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    it and the other Managers know it was acted on.
    Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for  Approval or Deny.
    I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
    out how to configure the Recipient.

    I suggest you read this
    which is very close to what you want to do.
    I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
    Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
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    <ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
    <Manifest>
    <Identity>
    <ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
    <Version>7.5.2905.0</Version>
    </Identity>
    <Name>RA notify affected user MP</Name>
    <References>
    <Reference Alias="EnterpriseManagement">
    <ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
    <Version>7.5.2905.179</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="CustomSystem_Notifications_Library">
    <ID>System.Notifications.Library</ID>
    <Version>7.5.2905.0</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="CustomSystem_WorkItem_Library">
    <ID>System.WorkItem.Library</ID>
    <Version>7.5.2905.0</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="CustomSystem_WorkItem_Activity_Library">
    <ID>System.WorkItem.Activity.Library</ID>
    <Version>7.5.2905.0</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="CustomSystem_Library">
    <ID>System.Library</ID>
    <Version>7.5.8501.0</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="SystemCenter">
    <ID>Microsoft.SystemCenter.Library</ID>
    <Version>7.0.8432.0</Version>
    <PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
    </Reference>
    <Reference Alias="SystemCenter1">
    <ID>Microsoft.SystemCenter.Subscriptions</ID>
    <Version>7.5.2905.0</Version>
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    <Reference Alias="EnterpriseManagement1">
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    </Category>
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    <Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
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    <Rules>
    <Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
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    <DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
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    <InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
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    <And>
    <Expression>
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    <Expression>
    <SimpleExpression>
    <ValueExpression>
    <Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
    </ValueExpression>
    <Operator>NotEqual</Operator>
    <ValueExpression>
    <Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
    </ValueExpression>
    </SimpleExpression>
    </Expression>
    <Expression>
    <SimpleExpression>
    <ValueExpression>
    <Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
    </ValueExpression>
    <Operator>NotEqual</Operator>
    <ValueExpression>
    <Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
    </ValueExpression>
    </SimpleExpression>
    </Expression>
    </Or>
    </Expression>
    <Expression>
    <Or>
    <Expression>
    <SimpleExpression>
    <ValueExpression>
    <Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
    </ValueExpression>
    <Operator>Equal</Operator>
    <ValueExpression>
    <Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
    </ValueExpression>
    </SimpleExpression>
    </Expression>
    <Expression>
    <SimpleExpression>
    <ValueExpression>
    <Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
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    <Operator>Equal</Operator>
    <ValueExpression>
    <Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
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    </SimpleExpression>
    </Expression>
    </Or>
    </Expression>
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    </Criteria>
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    <PollingIntervalInSeconds>60</PollingIntervalInSeconds>
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    </DataSource>
    </DataSources>
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    <WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
    <Subscription>
    <VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
    <EnableBatchProcessing>true</EnableBatchProcessing>
    <WindowsWorkflowConfiguration>
    <AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
    <WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
    <WorkflowParameters>
    <WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
    <WorkflowArrayParameter Name="DataItems" Type="string">
    <Item>$Data/.$</Item>
    </WorkflowArrayParameter>
    <WorkflowArrayParameter Name="InstanceIds" Type="string">
    <Item>$Data/BaseManagedEntityId$</Item>
    </WorkflowArrayParameter>
    <WorkflowArrayParameter Name="TemplateIds" Type="string">
    <Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
    </WorkflowArrayParameter>
    <WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
    <Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
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    </WorkflowParameters>
    <RetryExceptions />
    <RetryDelaySeconds>60</RetryDelaySeconds>
    <MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
    </WindowsWorkflowConfiguration>
    </Subscription>
    </WriteAction>
    </WriteActions>
    </Rule>
    </Rules>
    </Monitoring>
    <Templates>
    <ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$">&lt;1033&gt;$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed&lt;/1033&gt;</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$">&lt;1033&gt;$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed&lt;/1033&gt;</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
    <Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
    </ObjectTemplate>
    </Templates>
    <LanguagePacks>
    <LanguagePack ID="ENU" IsDefault="true">
    <DisplayStrings>
    <DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
    <Name>RA notify affected user MP</Name>
    </DisplayString>
    <DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
    <Name>RA notify affected user mail template</Name>
    </DisplayString>
    <DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
    <Name>RA notify affected user</Name>
    </DisplayString>
    </DisplayStrings>
    </LanguagePack>
    </LanguagePacks>
    </ManagementPack>
    Cheers,
    Marat
    Site: www.scutils.com 
    Twitter: LinkedIn:
    Graveyard:
    It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
    http://codebeaver.blogspot.dk/

  • Is it possible to change the 'from' field of iCloud Calendar invites?

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    Hi Alex,
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    The from address is set in the outgoing e-mail settings in Central Administration.
     There is no OOB way to change it in workflows.
    As a workaround, I suggest you develop your own workflow activity to do it.
    Or, there is a CodePlex solution, it contains a Send Email Extended action which allows you to specify the sender, you can take a look at:
    http://spdactivities.codeplex.com/
    Best Regards,
    Wendy
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Wendy Li
    TechNet Community Support

  • Release change request. It remains in pending

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