Change Request Managment setup for Solution Manager 4.0

Hi guys! Can someone help me on how to setup the Change Request Management in Solution Manager 4.0? I have already have checked the SAP Marketplace for any documentation about this topic but found none. I am configuring the two test servers (1 prod and 1 dev) in tcode SMSY. I have also configured the system role for each server. When I try executing /TMWFLOW/CMSCONF in SE38, no clients appear in the CRITICAL OBJECTS pane. Did I miss a required step in the implementation? I hope you guys can help me. Thanks in advance...
Regards,
Ronald Navarro

Hello Ronald,
Following the spro configuration will setup the Change Request Management scenario, each spro point has associated the corresponding documentation.
Also in service.sap.com/rkt-solman>solman 4.0>CCC profile you will find valuable information about how to use this scenario.
Hope this helps,
Dolores

Similar Messages

Change Request Type Creation in Solution Manager

Hi All,
I am trying to create a CR type for a particular end market (My Project Specific). I have an implementation guide for the same (Steps).
My query over here is that what will be expected out put of each step and what would be the dependancies of each step. Like if we perform one step what is the dependency of that step
on the next step.
This is because before I start the procedure I would like to know the expected output of each
step performed. So that I can procced accordingly without much errors and confusion. I would
like to know where I might be facing any authorization issues.
I am providing the steps which are provided to me to create a CR type. So kindly help me out
for the same.
SAP Solution Manager Implementation Guide -> SAP Solution Manager-> Configuration ---> Scenario-Specific Settings ---> Change Management ---> Change Request Management ---> Extended Configuration -> Change Transaction->Transaction Types
1. Define a new Transaction Type
> Define Transaction Types
u2022     Create new transaction type by copying from existing (relevant)
a) Define new Text ID
 Text Administration  Define Text Determination Procedure
u2022     Select text object CRM_ORDERH
u2022     Create new text procedure by copying from existing (relevant)
u2022     Make sure the definition procedure are relevant and correct
b) Define new Partner Functions (if not existing)
 Partner Schema  Define Partner Functions
Define new Partner Determination Procedure
 Partner Schema  Define Partner Determination Procedure
u2022     Create new Partner Determination Procedure by copying from existing
u2022     Make sure the Partner Functions in Procedure are relevant for the CR type
u2022     And check User Interface Setting is standard (amend if required u2013 but not recommended to deviate from standard)
c) Define new Status Profile
 Status Administration  Change Status Profile for User Status
u2022     Create new Status Profile by copying from existing (relevant)
u2022     Make sure User Status is standard and relevant
d) Define new Date Profile
 Date/Time Administration  Define Date Profile
u2022     Create Date Profile by copying from existing
e) Define new Action Profile
 Action Profile  Define Action Profiles and Actions
u2022     Create new Action Profile by copying from existing (relevant)
u2022     Make sure name of Action Definition are changed accordingly (if necessary)
u2022     Cross check on Action Definition details and Processing Types
f) Define a subject
 Catalogue, Codes and Profile  Define Catalogs
u2022     Create new Catalog by copying from existing
 Catalogue, Codes and Profile  Define Code Group Profiles
u2022     Define Code Groups and Codes
u2022     Create new Definition of Code Group Profile and Code Groups for Profile
 Catalogue, Codes and Profile  Define Subject Profiles
u2022     Create new Subject Profile
u2022     Create Code Group Profile for Subject Profile
g) Assign the above into the new Transaction Type.
Thanks in Advance,
Best Regards,
Banu

Only last step has the dependancies with the previous ones, as you need assign the created status profiles, action profiles and so on to the transaction profile. All the other steps are independant.
There's a little reminder, from my project experience, when you copy the action profile to a new one, you need to check the parameter assigned to the method in processing type one by one if it's filled as the original ones. And furthermore, you need maintain the conditions of the actions manually. It's not copied.

Searchiung for Setup Guide Solution Manager Diagnostic SP20

Hello,
I'm searching for a Setup Guide for Solution Manager Diagnostic SP20. Because we have installed a new Solution Manager 7 with SP20 and want to configure it.
In th SDN I found only the latest Version of the Setup Guide with SP15.
Can any one help me?
Thanks for your help
Franz-Josef

Hello,
under https://websmp209.sap-ag.de/nw04operation i also foung the Setup Guide for SP17.
But SP20 is still missing
Regards
Franz-Josef

Regarding Monitoring Service for Solution manager

We need to configure "Monitoring" services in SAP solution manager 7.0.
Could somebody suggest us what are the main tasks we need to consider for doing Monitoring settings.
How many Minimum servers required to configure Monitoring services in solution manager system.
Also if any good document reference for this?
Thanks

Hi Jai,
welcome to sdn.
COMPONENTS & TOOLS OF SAP NETWEAVER
SAP Solution Manager
The SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
It provides a range of scenarios to support this. Extending from project management to Solution Monitoring to Service Desk to E-learning Management, it provides an efficient way to carry out a plethora of business tasks.
SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation .
As part of SAP Solution Management Solutions, the customers receive best practices relating to:
- Global Strategy and Service Level Management
- Business Process Management
- Management of MySAP Technology
- Software Change Management
- Support Desk Management
SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:
- Manages the technical risk associated with the implementation of the solution ensuring technical robustness
- Helps leverage users core competencies in implementing solutions
- Ensures solution works as intended with best practices built in.
see these links...
http://www.ne-sap-solution-manager.com/
http://www.saptechies.com/category/sap-solution-manager/
thanks
karthik
reward me if usefull

No EarlyWatch Alert for Solution Manager task in SDCCN

Hello All,
We have configured SAP Solution Manager and managed system to generate EWA report.
In Solman, we have created the system, logical system and solution. We have activated the managed system in Setup EarlyWatch Alert in Solman.
In Managed system, we have activated SDCCN, assigned BACK RFC, created Maintenance package and refresh sessions.
However, after completing the Maintenance package task there is no EarlyWatch Alert for Solution Manager task created in managed system. We have reviewed the task logs and found no errors.
In Solman, when we create EWA for today's date the status is showing with an Hour glass stating that "Wait for session data: SAP EarlyWatch Alert and session number"
Kindly assist us in fixing this issue
Thanks in advance
Regards,
Satish

Hi
the task "early watch alert for solution manager" created automatically when did you perform the task "refreh session" or "Maintenance Package"
please create the relevant task, via : SDCCN -> Task -> Create ->Request session data ->Periodic -> Earlywatch Alert -> Continue.
'Schedule' the start date of the first session and - Task -- create Click on 'Refresh sessions' - Press 'Enter' - Select 'Now', to schedule the job 'immediately. once you create the relevant tasks you go by, in the Menu - Goto -> start - to activate the Earlywatch alert session Now, you can check the finished EWA task in 'done' tab.
Login to Solution Manager, goto trx. DSWP --> Select your solution, Solution Monitoring - Earlywatch alert - Click on Earlywatch alert --> start service processing --> Press 'OK' to start the background job - click 'Refresh'
Now, you can see the 'Early watch alert' in the green colour .
more further refer here [EWA guide|http://forums.sdn.sap.com/servlet/JiveServlet/download/156-1701991-9166329-1518/EWA_Activation.pdf]
jansi

Regading PI monitoring setup in solution manager

Hi Folks,
I am new to solution manager and I need to setup PI monitoring setup in solution manager...
I read some blogs and docs but not getting clear idea. all the remaning setup has been done in solution manager and only need to configure the technical monitoring thing in solution manager...
Please help me on this step by step guide...
Thanks,
Sreenivas

Hi Hareesh,
Thanks for your reply.
In Solution manager if I opend the technical monitoring I am getting below screen..
Can you please tell me what are the steps I need to do... For first i want to test this with one file communication channel later I will do remaining channels.
I am new to this setup.. help me on this..
Thanks,
Sreenivas

System Monitoring Setup in Solution Manager

Hello Experts,
We are going to implement and configure Solution Manager - System monitoring setup for pre testing purpose
Currenly we have installed below SAP Systems
1.Solution Manager Server
2.ECC server (Without Ides) - Abap
3.CRM Server (Without Ides) -Abap + Java
We need to setup below tasks in Solution Manager
1.Early watch alert
2.System Monitoring
3.Central System Administration
4.Business Process Monitoring
5.Service Level reporting
1.Is it possible to setup the solution manager -above mentioned tasks without Ides system ?
Could you please someone give input reg this.
Thanks
Thirumal
Edited by: Thiru Thirumal on Aug 6, 2008 4:56 AM
Edited by: Thiru Thirumal on Aug 6, 2008 4:57 AM

Hi,
Q. Is it possible to setup the solution manager -above mentioned tasks without Ides system ?
A. Yes.
Check with links for
1.Early watch alert
This process helps you to identify potential problems early, avoid bottlenecks, and monitor the performance of your ABAP and JAVA systems and your most important business processes, regularly, automatically and effectively. The data collection infrastructure comprises the ABAP Service Data Control Center and the JAVA function module Data Provider. The SAP EarlyWatch Alert in the SAP Solution Manager is a service provided by SAP.
To be able to use it, you have:
maintained the non-ABAP systems correctly in the system landscape maintenance (transaction SMSY)
RFC u2013 Connections between: and an RFC u2013 Connections established.
your satellite systems and the SAP Solution Manager system
SAP Solution Manager and the SAP Service Marketplace
Solution Manager system and Solution Manager Diagnostics
Cf: Solution Manager IMG (transaction SPRO).
checked the availability of the tools required for the SAP Service sessions (add-on ST-A/PI), with the report RTCCTOOL.
activated Alert Monitoring and set-up the Automatic Session Manager (ASM) in the Service Data Control Center (SDCCN) of your satellite systems, for all SAP satellite systems and the central SAP Solution Manager of your solution
set-up your systems in a solution landscape in the SAP Solution Manager
configured Solution Manager Diagnostics
2.System Monitoring
The system monitoring in the SAP Solution Manager is, as described above, like a system-wide central CCMS. It can also contain the central CCMS (CEN) of satellite systems. These CENs can then monitor other components.
The graphical display in the SAP Solution Manager gives you access to the alerts of all systems in a solution. You can go to the local or central CCMS of the satellite systems.
The system proposes the most important alerts in the CCMS monitor collection, according to SAP experience, and their alert thresholds, for each system in the solution, in the system monitoring Session. You can activate or deactivate these alerts. The connection between the local CCMS and the SAP Solution Manager allows you to maintain the alert thresholds directly in the SAP Solution Manager, overwriting the values in the local CCMS.
3.Central System Administration
You activate the customizing for business processes in your solution, in the Business Process MONITORING session in the SAP Solution Manager. A monitoring tree element (MTE), or a monitor collection, u201EBPMu201C of several monitoring objects, is created in the local or central (CEN) CCMS of the satellite system.
The data is collected for the monitoring types of the business process monitoring in contrast to system monitoring, as follows:
● The system collects performance (dialog transactions), posting cancellations (V1 and V2) and u201EOther CCMSu201C and interface data, in the local CCMS of the satellite systems.
● The system collects background processing, application list, application monitors, delivery lists, and document size data, in the central SAP Solution Manager CCMS.
The SAP Solution Manager system copies the data from the local CCMS.
The graphical display in the SAP Solution Manager simplifies access to the alerts for the business processes, business process steps or the interfaces between the systems in a solution. You can go to the local CCMS of the satellite systems.
The connection between the local CCMS and the SAP Solution Manager allows you to maintain the alert thresholds directly in the SAP Solution Manager. These overwrite the values in the local CCMS.
4.Business Process Monitoring
The system and business process monitoring (including interface monitoring) in the SAP Solution Manager, both use the Computing Center Management System (CCMS) (transaction RZ20) architecture. This means that system alerts which occur in the local CCMS, are passed to the SAP Solution Manager via RFC connections between the SAP Solution Manager and the satellites. The system shows these alerts in a graphic or in Sessions. You can also handle the alerts centrally, without having to go to the local CCMS of the satellite systems.
You can see the alerts from several systems in a solution landscape in the SAP Solution Manager, in a graphical overview, in contrast to the local CCMS of the SAP Solution Manager satellite systems. This is the view of a central CCMS (CEN). You can also monitor non-SAP systems in a central CCMS (CEN) of a satellite system
5.Service Level reporting
http://service.sap.com/solutionmanager for all solman tasks as given below.
http://www.asap.net.cn/homepage_en/Solution%20Manager%20EN.pdf
http://help.sap.com/saphelp_sm32/helpdata/en/1b/f02c41ab78f66fe10000000a1550b0/content.htm
http://help.sap.com/saphelp_sm32/helpdata/en/9f/1f46570f8a4a268b3154e0e0f07280/content.htm
Regards,
Srini Nookala

Process for applying for Solution Manager Key?

I have to install a NW2004s system in a AIX Machine.
I understand that i need a solution manager key for installation. We dont have solution Manager installed in our Landscape. But i came to know that i can request for a solution manager key from SAP
Please let me know the website, process for applying for Solution Manager key

Balaji,
This is interesting, SAP is pushing customers to have solution Manager installed with features like Solution Manager Key, Maintainance Optimizer etc. It will get difficult for customers who do not have solution Manager running on their site.
You will have to create support message under the component XX-SER-SMKEY and request for solution manager key, provide them all the details of your system.
Cheers,
Nisch

Third-party tools for solution manager

Hi all,
Im new for solution manager a i just want to know whats SM tools and whats the third-party tools integrate and interface with SAP Solution Manager and if will be more third party tools?? ( Whats the add on tools SM have??)
regards
Tim

Hi Murali Narayanan
If you wan to achieve monitoring from technical perspective, the way that was introduced by shivjansi might be the option.
If you want to check the entry of specific table in stand alone MSSQL to ensure the business process that use MSSQL
stand alone DB, you can use BPMon remote DB monitoring that enables monitoring of non ABAP/ non SAP that supported
by netweaver like MSSQL, Oracle, DB2.
By using this function, you can monitor the entry of your stand alone SQL server.
For example, stand alone SQL Server has some table that contains some error,
or there is application table and in one row that it indicates error or completeness.
Now if you want to check these error document or incomplete document in the DB,
you can use BPMon remote DB monitor.
By monitoring this, you can ensure whether there is issue in your business or not.
You can find out how to setup from following link.
http://service.sap.com/bpm
->technical detail ->Setup Guide for non-ABAP/non-SAP
P14 (The monitoring object u201CGeneric Table Entry Counter for remote DBu201D (NATABCNX) )
is related description.
(In the document, it also introduce some other way using web service).
Also in same link, you can find out other document like how to setup BPMon.
Also there is some blog about table entry counter. it is for SAP ABAP system.
But the function is more or less same for remote DB.
So you can also check following blog to have more understandable image.
/people/volker.vongloeden/blog/2010/07/16/create-your-own-customer-specific-key-figure-for-business-process-monitoring-within-5-minutes
Best Regards
Keiji

Client Copy for Solution Manager

Hello!
I need to know for the client copy phase , which clients do I need to copy from , for Solution manager 40 SR3.
Regards

ABAP
- SCC4: create a new client
- SCCL: copy client 000 with profile SAP_ALL to new client
- SCCL: copy client 001 with profile SAP_USER to new client
- PFCG: generate the profile for SAPJSF
JAVA
- Change the ABAP Client for UME with config tool
... reboot your server

Wily Introscope Version for Solution Manager 7 SPS 17

Hi
We have a solution manager 4 (now 7) running on an ABAP stack only, this was recently upgraded from Solution Manager 3.2 which was installed 3 years ago as ABAP stack only, this server was never powerful enough to have the Java stack added and the project did not require it.
I am now looking to migrate this ABAP Solution Manager 7 to a new server, using ABAP & JAVA so I can make use of Solution Managaer tools like Diagnostics, RCA, WILY etc.
On a sandpit copy I have migrated the ABAP instance to a more powerful server and added the Java Instance from the Solution Manager 4 Installation Master, so I now have a dual stack SM 4, I have patched this to SP17.
I am looking to install Wily Introscope for monitoring, I have read Note 797147 - Wily Introscope Installation for SAP Customers, where it says you should always use the latest version of Wily, which is 8.0.2, but looking at the note, the downloads for Introscope Enterprise Manager and Introscope Workstation are from SAP SOLUTION MANAGER 7.0 EHP 1, but I am not running Solution Manager on EHP1, I am on SP Stack 17.
Looking in the SWDC there are downloads in SAP SOLUTION MANAGER 7.0 -> Entry by Component -> Solution Manager JAVA Stack -> WILY INTROSCOPE ENTPR MGR 8
Is this what I should be using for my SP Stack 17, or should I use the EHP1 version?
Also, setting up the Solution Manager Diagnostics, is there a setup PDF for Solution Manager 7 SP17 ? I cannot find a setup guide for this release, most are for EHP1, I would rather not have to implement EHP1 as part of this migration !
Thanks for any help.
Paul.

Hi Bhudev
Thanks for the reply, I presumed it was the Wily introscope 8 without the EHP1 I required.
As for installation guide, I have think you have misunderstood my question, I already have the wily installation guide from the note location, I wanted to know if there is any Solution Manager Diagnostics setup guides for SP17 ?
When I use transaction SOLMAN_WORKCENNTER --> System Monitoring --> Solution Manager Diagnostics --> Diagnostics System --> Diagnostics Setup --> Setup Wizard
the first 2 (of 23) setups are failing :
SSO The value of profile parameter login/accept_sso2_ticket could not be checked
BI Cannot invoke CCMSBISETUP on host localhost
Warning :
User(BI) Role SAP_BI_E2E does not exist
Then it says :
To complete the Diagnostics Setup, you should perform the following operations as documented in Diagnostics Setup Guide
I cannot find this Diagnostics Setup Guide for SP17 ?
The installation guides are mainly for EHP1, media library under sap-ag.de/diagnostics does not show this setup guide, Master Installation guide does not mention it, so was wondering if anyone could point me in the right direction for this guide ?
Thanks,
Paul.

System refresh for solution manager

Hi All,
Do you think its possible to do a system refresh for solution manager?
Even though we do, wont there be a lot of inconsistencies between satellite system and with new solution manager?
Ideally i need do system refresh of X solution manager to Y solution manager
Thanks
Gopal

Hi,
How about the consistency between your two X and Y systems. Are they in single TMS. Requests properly transported from X to Y? If its positive, then go ahead you can make System Refresh..
Feel free to revert back.
--Ragu

Post Installation steps for Solution Manager 4.0

Hi Experts,
Please can you guide me if there are Post Installation steps for Solution Manager 4.0!If so can you explain me.I have successfully installed the SolMan 4.0.
Thanks & Regards
Sunil

Hi
In installtion guide you can find the information you needed also check
Visit for step by step details of Standard Configuration of Basic Settings
www.service.sap.com/rkt-solman->select solution Manager 7.0>technical Role-->Technolagy
&system administartion just drill out there you can find lot of simulator how to install and
configure solution manager
https://websmp109.sap-ag.de/~sapidb/011000358700000424922008E.sim
https://websmp109.sap-ag.de/~sapidb/011000358700000525622007E.sim
and for Maintenance optimizer setup
https://websmp109.sap-ag.de/~sapidb/011000358700000086852008E.sim
https://websmp109.sap-ag.de/~sapidb/011000358700000086862008E.sim
Let me know if needed more information
Regards
Uday

Documentation for Solution Manager 4

Hi all!
Iam going crasy..
At the moment I am just customizing the solution manager 4. In the reference guide section create background jobs they refer to the configuration guide of the solution manager 4. 0 to get a complete list of background jobs for the solution manager 4.0.
Ive downloaded the configuration guide for solution manager 4.0 but there is no information about this. I know the place of documentation on the sap market \solutionmanager.
Did anybody know something more?
Thank you for help!
Best regards
Thomas

Hello Thomas,
Please in spro go to Basic Settings->SAP Solution Manager System->Schedule Background Jobs
The information of this point is more than enough to configure these jobs.
In a previous Configuration Guide you can see:
Periodic Jobs
Periodic Job scenario
REFRESH MESSAGE STATUS used to collect responses from SAP for messages
and Issues sent from the SAP Solution Manager
SOLMAN_ISSUE_STATUS_REFRESH Service Desk
SM:SCHEDULER Solution Monitoring
BTC_CMS_COLLECTOR Change Manager
LANDSCAPE_FETCH Implementation and distribution
CRM_ISSUE_REFRESH Implementation and distribution (testing)
Best regards,
Dolores

Temporary license for Solution Manager?

Hello all,
I have installed Solution Manager 7.0 on Linux /Oracle system. The license is getting ready to expire. Is it possible to get a temporary license for Solution Manager?
TIA

you already have a temporary license... and it is about to expire, you cannot install a temporary license on top of an existing one.
you will need to ask your super user to request a license key for you... or ask him to add authorization to do so.
unless you hack your license, there are no other way.
note that you can still login into client 000 with user SAP*, even after license expiration.

Change Request Managment setup for Solution Manager 4.0

Similar Messages

Maybe you are looking for