Change reset email address?
Forgot my security question answers and my reset email is no longer valid. How do I change my reset email address?
You would need to go to https://appleid.apple.com to change the rescue email but to do so would require you to answer the security questions.
Since you have forgotten the security questions and are not able to change the rescue email then you need to contact AppleCare. Follow the link below to find the number in your country:
http://support.apple.com/kb/HE57
Similar Messages
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How can I change my password reset email address?
My AppleID password reset link keeps going to an old email address. Is there a way of changing the reset email address?
Go to your country from http://support.apple.com/kb/HT5699 or use AppleCare country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...they can handle that for you.
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I want to change the email address to which all the reset security information (emails) go to. But I cannot see that email address in the list when I click on the 'Name, ID and Email Addresses' section.
How can I change it when I cannot view it on my account. I am not even sure how this got setup.If you mean your rescue email address, it's in the Passwords and Security section, after you answer the two security questions.
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what do i need to do to change the email address for when i try to reset my password for my account?
Welcome to the Apple Community.
Start here, change your country if necessary and go to manage your account. -
Help .changing the email address for the security answer
Hi William0413,
If you are talking about changing the rescue email address for your Apple ID security questions, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Regards,
- Brenden -
HT1911 How do you change the email address associated with forgetting your security answers
Trying purcahse a song on iTunes and have been prompted to answer security questions. Since I do not remember setting up these security questions, I do not remember the answers.
I can click a link that will send instructions to resetting the security questions, but the email address associated with this link is no longer active. How do I change this email address?Just where are you going?
and what do you see? A screen shot with personal info redacted would be great.
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information. -
After going tthrough a recent change with my internet provider, I was forced to change my email address. I now use gmail for my mail. With my new gmail address, I went to itunes and updated my account to reflect my new email addess. At the same time, I also just bought a brand new iphone4s and got it all squared away.
Here's my problem; Now that I've changed my itunes account to the new gmail address, whenever I try to buy an app for my phone or access itunes on my phone, the popup window for me to log into itunes shows my I.D. as my old email address. Now I can't log into itunes or buy an app for my phone.
Can somebody please tell me how to fix this??I had the same problem. I tried everything I could think of, and I was just about to reset my iPad. The last thing I tried was giving in and telling the App store app that I'd forgotten my password. It took me through the password change process (for the old email address), and now it's downloading and updating apps normally.
It's still using my old email address in the iPad store app, but it works, and it syncs with iTunes on my Macbook with no problem. -
Hello,
My old emails address which I have used as my apple id for 10 years is being made redundant. I have changed the email address to a new gmail one and this is my new apple id. But my iMac has not recognised this. It keeps saying it wants the password for my old email address. I have seen some advice on these forums which suggest signing out of iCloud and then back in again. But when I start doing this it asks me if i want all the photos deleted that have not been downloaded onto the mac.
I have had an iCloud account for quite sometime and I'm afraid of losing everything in my cloud if i sign out and sign in with a new id.
Is this fear realistic?
I know I can change back to my old email, sign out and then sign in wight he new one...
Please help!This did not work for me. My old email account for iCloud still pops up on my screen every time I open my macbook. I've deleted it, reset it, every thing I can think of and it still shows up. I think six months of this is more than enough time to wait.
RDG -
I had recently changed my email address. I changed it through itunes but did not through icloud because I thought it would change everywhere. Now my phone is acting up andI need to reset it to factory settings and cannot because icloud wants a password. Even though I put my old password in which is correct it still will not accept it. HELP
Hello tjcornman,
Thank you for the details of the issue you are experiencing after changing your Apple ID. I recommend the following article for an issue like this:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I changed my email address and updated it to my married name. As a result, when I try to download an app, it keeps telling me that I have the wrong password, despite resetting my password.
I have not "upgraded" to the new OS for quite a while... When I try to download an app, it states that I need "OS 3.2".. or some later version...
How do you update to a new version. It keeps telling me to go to itunes.com and click on update. I'm not seeing this at all.Did you just change your address, or create a new iTunes account? If it is not a new account you will first have to fix the password problem. Email iTunes Store support if you cannot figure out how to resolve the problem. Have you updated your login on the phone, in addition to iTunes on your computer?
To update your iPhone you need to install the latest version of iTunes (10.5). You also need an iPhone 3GS or iPhone 4. The 3G cannot be upgraded beyond 4.2.1. -
Please help me !!! How can change Rescue email address for reset security questions ...
ThanksIf you're able to supply two of your security answers, click here. If not, you cannot and need to contact Apple.
(115327) -
I would like to change my email address around
You can change/remove your rescue email address by (from here) :
1. Navigate to appleid.apple.com using your web browser.
2. Click "Manage your account"
3. When prompted, sign in using your Apple ID and password.
4. Click Password & Security
5. You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
6. After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
7. Once you've finished editing your rescue email address, click the Save button directly below the email field.
You should then be able to change your main email address to be that old rescue email address, and then old your current main address as your rescue email address (I'm not sure whether you will need to log and out and back in between each change) -
HT1918 Itunes account & change of email address
Hi,
How can I change the email address associated with my iTunes account? I followed the instructions in this article but there is no option to change the email address (which is my Apple ID), only an option to change password. ThanksIf you know the answers to your security questions then yes, from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember the answers and you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple to get the questions reset first.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can then use the above steps to change your rescue email address for potential future use. -
Please help!!!! I need to change the email address that was installed in my phone the day I purchased it. How do I do this?
You'll have to do a hard reset, wiping all data in the process.
Go to settings, tap on about then tap on reset your phone, -
I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH
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