Change security questions and email.

I have two problems: First, I can't remember my two security questions. I enter what I thought would be the correct answers and it is telling me it's not. Second, my step daughter "high-jacked" the account and changed all the email addresses to her, with the exception of the login name. I was able to get in, change the password, and delete her information. However when I went to buy something it said that because I was on a new computer I had to answer security questions. In order to reset my security questions it only gives me the option to send it to be changed to HER email address, which I obviously don't want to do.
Other pertinent information: I have had the account since 2008, back when I was the only one with an ipod. It's set up for my name, address, phone, email login, and credit card. She no longer lives with us, we have no contact with her, she does have an iPhone now, and I can see from the history she has been downloading many songs and apps since I last logged in.
All I want to do is be able to make purchases again and no longer want HER email to be where they resend my security questions, then allowing her to get back in and change everything back. Thank you!

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
Once they've done that, you can change the rescue email address.
(121430)

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How may I change security questions and email?

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Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See http://support.apple.com/kb/HT5699

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If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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One of my children changed my security questions and email address in my AppleID. Is there a way to recover or change this?

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Sure there is: You can ask your child to teach you how to do it, or you can go to this page and learn how to do it yourself.

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I forgot security question and email address

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Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

Change security question and answers

hello apple i am not still able to change my security question please tell me what to do i want to make some purchase and without changing my security question it wont be possible as i had forgotten it please reply as soon as possible
i had viewed your tuotor on support how to manage itune id bt the option to change security question dosent appere when i logged in my id
thankyou

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

HT1206 Change Security questions and answers

How do I change our security questions and answers?

How do I change our security questions and answers?

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how to retrieve your email once it is taken over by other and have changed your security questions plus your email verification???

Click here and contact Apple.
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How do change security questions and rescue email ( Forgot! )

Help me Please This wil mean so much thx

Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Security questions and email

I can't remember security question answers and i don't know the email that the answers are being sent to. How can I change my backup email?

You won't be able to change your rescue email address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT201303 Change security questions and answers

How do you cange questions and answers for account?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Apple ID - Security Question and Email Address

I recently moved job. My apple ID is linked to my previous job email address. I have tried all the different passwords I can think of and also the security questions, but somehow my iPhone keeps asking me for the same.
I found a link to wipe out the content and settings, but again I am being asked to verify my credentials.
I would appreciate any help from the support staff and members of this forum.
Kind Regards
Naveed

Change your e-mail address link to your Apple ID. Note: do not create a new Apple ID
https://appleid.apple.com

HT5312 security question, and email for Send reset security info

hello,
i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
please help me .what can i do?

We can't help you here, we don't even have access to (legitly) Directory Services.
Please check with AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT204152 Forgot security question and lost recue email

Dear all!
I creat Apple ID as long time ago, and use my email company.
Now, i forgot security question, my email company was deleted.
How can i change security question and rescue email?
Thanks

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

Change security questions and email.

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