Change Telstra service billing address in My Account

Question

If you're moving your home or business phones to a new address, you can call us on 1800 884 209.
If you just want to change the billing address for your Telstra or BigPond service:
Step 1
Login to My Account or register if you haven't already done so
Step 2
On the landing page, in Profile and Preference, click on Personal Settings
Step 3
Within Personal Settings, under Contact Details, click on the link Update Bililng Address and update your details, then select Next to continue the process.

Answer 1

It doesn't address what I needed help with
i set up a phone for my mother in the nursing home which used to be in dads name. dad has been dead now for 3 months and the account is still in his name and going to a room in a nursing home where another elderly person is now living. i asked the bill to come to my home address of 24 echidna st pottsville when i set it up for mum. this is very disturbing to elderly people when their partner is dead. i have been into the telstra shop spoken to personal on the phone and am just wanting a very simple change to the bill the home phone number is 66763742 please do not call this number as you will get a 90 year old female who will not be able to understand what you want. my name is Julie Ross my number is 0400111404 and I can be called on this number anytime. as i only have a mobile it is too expensive for me to keep calling you and wait sometimes for 30 - 60 mins to get help. thankyou my email is [email protected] if you would prefer to email me. thank you in anticipation.