Change the Creator on a ticket

How do we change the Creator on a ticket?
This topic first appeared in the Spiceworks Community

We often put tickets in for our users, which results in us occasionally forgetting to change the creator from us to the user in question. I used to be able to just change the creator by clicking in the field & typing in the correct person's name.
Since our upgrade to 7.4, I can no longer do this. Is there a different way of doing that now or has that functionality been taken away?
This topic first appeared in the Spiceworks Community

Similar Messages

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    We often put tickets in for our users, which results in us occasionally forgetting to change the creator from us to the user in question. I used to be able to just change the creator by clicking in the field & typing in the correct person's name.
    Since our upgrade to 7.4, I can no longer do this. Is there a different way of doing that now or has that functionality been taken away?
    This topic first appeared in the Spiceworks Community

    We often put tickets in for our users, which results in us occasionally forgetting to change the creator from us to the user in question. I used to be able to just change the creator by clicking in the field & typing in the correct person's name.
    Since our upgrade to 7.4, I can no longer do this. Is there a different way of doing that now or has that functionality been taken away?
    This topic first appeared in the Spiceworks Community

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    4. Check rsop to see if the policy was applied. Rsop states the gpo was applied successfully.
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    Policies\Administrative Templates\Policy definitions(admx files retrieved from central store\Microsoft Word 2013\Word Options\Advanced\File Locations\Default File Location = Enabled\Documents = F:\
    -------gpsvc.log sections containing the aforementioned GUID start---------
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  ==============================
    GPSVC(410.df0) 09:10:51:186 GetGPOInfo:  ********************************
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  Searching <cn={DC3C93EC-7C28-48E9-BA38-FCA1E275A207},cn=policies,cn=system,DC=gc,DC=local>
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  User has access to this GPO.
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  GPO passes the filter check.
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  Found functionality version of:  2
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  Found file system path of:  <\\gc.local\SysVol\gc.local\Policies\{DC3C93EC-7C28-48E9-BA38-FCA1E275A207}>
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  Found common name of:  <{DC3C93EC-7C28-48E9-BA38-FCA1E275A207}>
    GPSVC(410.1730) 09:10:51:186 ProcessGPO:  Found display name of:  <U-Word 2013 Default Save Location>
    GPSVC(410.1730) 09:10:51:191 ProcessGPO:  Found user version of:  GPC is 3, GPT is 3
    GPSVC(410.1730) 09:10:51:191 ProcessGPO:  Found flags of:  0
    GPSVC(410.1730) 09:10:51:191 ProcessGPO:  Found extensions:  [{35378EAC-683F-11D2-A89A-00C04FBBCFA2}{D02B1F73-3407-48AE-BA88-E8213C6761F1}]
    GPSVC(410.1730) 09:10:51:191 ProcessGPO:  ==============================
    GPSVC(410.1730) 09:10:51:191 ProcessLocalGPO:  Local GPO's gpt.ini is not accessible, assuming default state.
    GPSVC(410.1730) 09:10:51:191 ProcessLocalGPO:  GPO Local Group Policy doesn't contain any data since the version number is 0.  It will be skipped.
    GPSVC(410.1730) 09:10:51:191 GetGPOInfo:  Leaving with 1
    GPSVC(410.1730) 09:10:51:191 GetGPOInfo:  ********************************
    -------gpsvc.log start---------
    -------output of gpresult /r-------
    Microsoft (R) Windows (R) Operating System Group Policy Result tool v2.0
    Copyright (C) Microsoft Corp. 1981-2001
    Created On 5/30/2014 at 9:24:08 AM
    RSOP data for GC\ssanders on OPTI9020-01 : Logging Mode
    OS Configuration:            Member Workstation
    OS Version:                  6.1.7601
    Site Name:                   Default-First-Site-Name
    Roaming Profile:             N/A
    Local Profile:               C:\Users\ssanders
    Connected over a slow link?: No
    COMPUTER SETTINGS
        CN=OPTI9020-01,OU=SBSComputers,OU=Computers,OU=MyBusiness,DC=gc,DC=local
        Last time Group Policy was applied: 5/30/2014 at 9:10:47 AM
        Group Policy was applied from:      GCSBS.gc.local
        Group Policy slow link threshold:   500 kbps
        Domain Name:                        GC
        Domain Type:                        Windows 2000
        Applied Group Policy Objects
            Windows SBS CSE Policy
            Windows SBS Client - Windows Vista Policy
            Windows SBS Client Policy
            Update Services Client Computers Policy
            C-Create Syntiro Root Folders
            Default Domain Policy
        The following GPOs were not applied because they were filtered out
            Local Group Policy
                Filtering:  Not Applied (Empty)
            Windows SBS Client - Windows XP Policy
                Filtering:  Denied (WMI Filter)
                WMI Filter: Windows SBS Client - Windows XP
        The computer is a part of the following security groups
            BUILTIN\Administrators
            Everyone
            BUILTIN\Users
            NT AUTHORITY\NETWORK
            NT AUTHORITY\Authenticated Users
            This Organization
            OPTI9020-01$
            Domain Computers
            System Mandatory Level
    USER SETTINGS
        CN=Stephen Sanders,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=gc,DC=local
        Last time Group Policy was applied: 5/30/2014 at 9:13:17 AM
        Group Policy was applied from:      GCSBS.gc.local
        Group Policy slow link threshold:   500 kbps
        Domain Name:                        GC
        Domain Type:                        Windows 2000
        Applied Group Policy Objects
            Windows SBS User Policy
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            Small Business Server Folder Redirection Policy
            U-Word 2013 Default Save Location
            U-Office 2013 Disable Backstage
            U-Office Disable Start Screen
            U-Office Trust Center Settings
            U-Word Autorecover Location
            U-Word Autosave Interval
            U-Word Disable Capitalization First Word
            U-Word Set Arial Default Font
            U-Word UI Customizations
            U-Power Plan Settings
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        The following GPOs were not applied because they were filtered out
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                Filtering:  Not Applied (Empty)
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            Domain Users
            Everyone
            BUILTIN\Administrators
            BUILTIN\Users
            NT AUTHORITY\INTERACTIVE
            CONSOLE LOGON
            NT AUTHORITY\Authenticated Users
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            LOCAL
            Windows SBS Link Users
            Windows SBS Fax Users
            Windows SBS SharePoint_MembersGroup
            Windows SBS Folder Redirection Accounts
            Windows SBS Remote Web Workplace Users
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    -------end gpresult output-------       
    Thanks in advance for any help. I also have a pps ticket open with Microsoft, but they're dragging their feet.

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