Changed Adobe ID can no longer access BC live site

Hi
Having some problems with my Creative Cloud / BC site. I created a Muse site and pushed it live with my CC subscription. I then had to change my Adobe ID due to my old domain expiring (ensure I receive emails etc). Since changing the Adobe ID I can no longer access my live site in BC. Any changes in Muse create a temp site in BC / CC under my new Adobe ID and it is not possible to push these live or assign them to my original live site, which is still hosted by Adobe.
I have tried to swith accounts in Muse but this doesn't work. I've also tried to FTP the changes but cannot get this method to work either.
I'm sure others must have experienced this issue and would really like to know how or if they managed to resolve the problem. Not having any visibilty of my live site is worrying and I desperately need to establish a connection back in Muse between it and my BC account. I'm not a web developer I'm a cameraman so I need simplicity which is why I opted for Creative Cloud in the first place.
Thanks in anticipation for any assistance.
Best
Will

Hi Will,
Not sure in this case as it appears the user ID is just not syncing. 
I would recommend reaching out to our chat support with this issue to look into your account and to verify your login details. 
http://helpx.adobe.com/contact/index.html (Select BC or Muse for chat support).
Kind regards,
-Sidney

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