Changed Apple ID email Ok,however old email still linked to iCloud lost that login password and can't retrieve or change it because that old email address is not active anymore.
Hi all,
I had to change ISP and therefore I had to change my email address.
Did that easily for my Apple ID for both iTunes, iPhone and iPad.
However the email address for the iCloud somehow stayed attached to my old dead email account.
I can't delete the account off the iPad for some reason it still comes up with the old email address for the Apple ID.
I can't get an email sent to rectify it as it's dead! I can't reset it as my current Apple ID password is incorrect for that old email address.
Any ideas on how to rectify the issue?
Thanks.
If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Welcome to the Apple community.
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However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
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Hallo , i don't remember the answer to my security questions and my apple ID is my old Email address whice not active any more and i don't have access to it.
During the last year i was using my Iphone under this APPLE ID :***** , but i forgot to change it on "FIND MY IPHONE"
is there a solution for that??
Kind regards
yossi
<Email Edited By Host>If you changed your Apple ID from the old email address (that is showing up) to a new one, but just forgot to update it on your iPhone, try these steps.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
Sign out of iMessage or FaceTime:
iMessage: Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
FaceTime: Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
Sign back in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
If you are not signed in to iMessage or FaceTime
Sign in to iMessage or FaceTime:
iMessage: Go to Settings > Messages, then tap "Use your Apple ID for iMessage".
FaceTime: Go to Settings > FaceTime, then tap "Use your Apple ID for FaceTime".
You should now be able to sign out of iCloud. You will still see your previous Apple ID when signing out.
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID. -
I forgot my security question answer and i dont have a rescue email so i cant change them but i know my apple id password and can accses my account but i need to change my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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After i changed the login password on my father's mac he could no longer access email through apple mail on either the mac or his ipad. any suggestions as to how to fix this problem?
See if this helps...
Mac OS X 10.4 Help, I forgot a password in my Keychain
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1960.html
Mac OS X 10.4: Keychain Access asks for keychain "login" after changing login password...
http://support.apple.com/kb/HT1631 -
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If the iCloud account you are trying to delete is old ID that was later updated to change it to your current ID, you can go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now, if desired, you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Our Apple ID is ok and functioning. However, I just came on as the IT for the group and cannot find how to change the name.
Assuming you mean the personal name associated with the account, as opposed to the login (which you can change if it's not an @icloud.com. @me.com or @mac.com address) you can change this at http://appleid.appla.com . Click on 'Manage your account' and then on 'Edit' next to 'Your name' and the name currently associated with the ID.
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i reset my ipone that i got from my nephew and i need to reactivate the iphone but i dont know his password and it has been locked, he doesn't remember his email address or password to reset his apple id, what can i do to get the iphone activated
Send him this link and tell him to reset/find the information for his Apple ID.
(113663) -
HT4436 i changed apple id all ok but i cloud still using old account ?s
i changed apple id all ok but i cloud still using old account ?
Did you go to settings>icloud, scroll to bottom and tap Delete? Then you enter the new ID/password.
Also, did you install iOS 7? -
I just set up an apple id. trying to verify my backup email. getting msg that my password and birthdate don't match the setup. Really? Ok maybe, but how do I fix this?
Why don't you just go to https://iforgot.apple.com and reset the password on the original ID?
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On my iPad I have a working icloud that I have complete access to, but on my iPhone it keeps asking me for the password for it, but I do not know it! And the email that I used is not activated anymore! How do I delete the icloud account on my phone?
Hi Aurion23,
If you intend to keep using iCloud on your iPad, your best course of action would be to update your Apple ID/iCloud information so that you have a known password and it is associated with an active email address. You may find the following articles helpful:
iCloud: Change your iCloud password
http://support.apple.com/kb/ph2617
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Regards,
- Brenden -
How to get a temporary pin number to my primary email apple ID cause i can not access to my icloud cause i forgot password and answers to the security questions, neither key nor two steps.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123643) -
Please help!!! iCloud keeps asking my password and it always comes out incorrect even though i know i input the right one. When i tried to reset the password by email (many times already), nothing was sent to me. Tried it again thru security settings, they asked for my birthdate but still, it's incorrect! anyone have the same problem?
Hi,
Thank you for visiting Apple Support Communities.
I would recommend reaching out to our Apple ID Account Security team to assist you with this issue.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
Forgot my password and can't login because my email isn't registered anymore..
hi! I have a problem with my login. soI am still logged in in my account at one of my computers but I forgort my password and when I registered I used a students email adress which is not activ anymore. so I can't get a mail with a new password.. And although I am logged in right now, I cannot change my email adress because I would have to tipe in my password to confirm. and I can't read them out from my computer as well. is there any possibility to change my email adress any other way or is there any support somewhere? I do have an premium account and I have payment confirmations.. thatnks for the help!mareen
nikitaano wrote:
hey thanks! the link isn't working.. one of the problems I didn't find any form or possibility to get in contact with support..
do you have another one?
thanks again!
mareen
The anonymous online contact form should be working for you! Are you receiving any error messages?
Once you're on the form click 'Accounts & Payments > I want to change my account details, country, or payment method > Click "I Still Need Help" > then fill in the blanks. If you receive an automated e-mail, make sure to reply to it!
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