Changed countries but not credit card!
I recently moved from the US to the UK for a job transfer. This means I still have all of the same credit/debit cards from my US banks, but they are now linked to my new UK address. I want to purchase more itunes, but in trying to change to an international itunes site, it will not allow me to use my US credit cards. Even though I have properly changed my address with my credit cards, when I go to input that new information, I get a message that the credit card is not valid in the UK. Are you kidding me? So this means that even though I am willing to change to the UK itunes site, it will not accept my credit cards--as they are US credit cards. Every store in the UK accepts my credit cards, but itunes will not. They insist I change my address to match what is on my credit card--and then they refuse to accept it. I have no way to purchase anything further for my iphone from itunes. Really?!!?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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Why do you keep making multiple posts with this issue? You have now posted it three times in the last hour and have two different people helping you in two different threads!
https://discussions.apple.com/message/18606895
https://discussions.apple.com/message/18606685
This is bad internet manners. -
I entered the code from 4 $15. gift cards but my credit card is still being charged. I can not see a credit balance in my account.
Nothing you can do. Cards are country specific, and your account information must match the country of the card and store you are trying to use.
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How do I change from having a credit card to not having one on my iTunes?
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The "none" option will not be available if you owe a balance on your iTunes Store account, and may not be available even then.
If you are certain you don't owe Apple anything then contact iTunes Store Support and ask them the reason. -
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Did you enter the code when buying the book ? If you did, and you were also charged for it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
good night,
I ended up making a purchase at Apple, but my credit card operator called me to confirm the values and was told different values than bought.
Purchases appeared as:
$ 159.70 (protocol 604627)
$ 137.00 (protocol 604538)
$ 105.39 (protocol 604468)
$ 0.01 (protocol 615633)
Could you check what is happening? Because I had to cancel my card for security.
Sincerely,np33td33 wrote:
My purchases were:
macBookPro
office 2011
iwork
ilife
and these purchases did not appear in the system credit card
Call Apple at 1800MYAPPLE. We just deal with MacBook Pro issues, and we have nothing to do with Apple. Please read what others have posted. -
TS4042 i can't buy gems,but my credit card still have limit
i can't buy gems in clash of clan ,but my credit card still havelimit. please help me. thanks
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ? -
Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advanceHi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
Hello, I have changed my location and credit card for my apple id. All purchased apps I had before are lost. How can I get back my purchased apps? Thanks.
If you are referring to an iDevice, sign out of your new Apple ID and sign back in with your old one - they should all be there.
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I've just moved to china, how do i change to a chinese credit card?
i've just moved to china, how do i change to a chinese credit card?
Hi..
Open iTunes. From the iTunes menu bar top of your screen click Store > Sign In then click View My Account right side of the iTunes window. You can change your payment type in the Edit Payment Information window.
Be aware, your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I try to update or download apps but my credit card expired can I download a free app with out taking me to the payment method? Or I have to enter a new credit card ?
you would have to enter your new credit card details
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I want use only free applications, and I have not credit card, how I can install free apps?
Hello Azim5s,
Indeed, this can be done by setting your account up and choosing 'None' when prompted for billing information.
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/HT2534
Cheers,
Allen
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