Changed from BT to TalkTalk but still want to use ...
I've just left BT to go to TalkTalk (went live on 23/3). When I set up my new account, I asked TalkTalk if I could use my old bt email address. They said yes and with their tech help I set up my email using apple mail with BT as the outgoing service provider and TalkTalk as the incoming. This worked fine for about a week! Yesterday, half way through the day, I got prompted for a password for my btinternet account the message reads "Enter the password for user “fiona.wemyss” on btinternet.com POP server “mail.btinternet.com”". I duly filled it in (this was happening to me almost constantly before I left BT and would finally sort itself out for a few weeks and then happen again) but it keeps coming back saying its the wrong password. I deliberately chose the same password for my TalkTalk account as for my old btinternet account so as to 'make it easier'.
I still maintain a separate business email account with BT which seems to be working fine on my Mac, as does a sub-account that I set up against the btinternet account.
In addition, I just can't get email at all on my iphone. I tried setting up a new mail account using mail.btinternet.com as the incoming mail server and smtp.talktalk.net as the outgoing mail server, but it just doesn't work. The incoming server wants a password authentication (I'm using the one mentioned above) and I wonder if this is the problem, but can't seem to delete the need for a password from my settings. The server port I'm using is 110. The message I get is 'The user name or password for BTaccount is incorrect'. I can't even get access to the business email account!
Am I asking too much to want to use the old btinternet account? Does BT automatically close the account when you leave? If I bite the bullet and go entirely with TalkTalk, how can I make sure I get emails forwarded from the btnternet account?
Sorry for the long email.
Your old btinternet e-mail account will revert to a basic webmail only account once you leave BT Internet.
POP SMTP and IMAP access will be blocked.
You have two options.
Ask for the old e-mail address to be migrated to your existing BT business broadband account, as a sub address.
Pay monthly for BY Yahoo Premium mail, which will allow full access.
See http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27277
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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