Changed ink cartridges and now nothing prinks but the magenta color

did all the tests and nothing helped. can't figure it out

Please read this post then provide some details.  What printer model? What operating system?  Are there any error messages on the printer or computer screen?
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    INITIATING CONNECTION May 10 07:42:57.110  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x0 -- thread:0x7fd411b25c80
    INITIATING CONNECTION May 10 07:42:57.111  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122918c0
    INITIATING CONNECTION May 10 07:42:57.111  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd4122dbe60
    INITIATING CONNECTION May 10 07:42:57.127  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x7fd41380c770
    CONNECTED May 10 07:42:57.229 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    CONNECTED May 10 07:42:57.241 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    CONNECTED May 10 07:42:57.243 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    CONNECTED May 10 07:42:57.258 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
    READ May 10 07:42:57.277 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
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    WROTE May 10 07:42:57.296 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    CAPA
    READ May 10 07:42:58.592 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    220 *.smtp.mail.yahoo.com ESMTP ready
    READ May 10 07:42:58.597 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK CAPA list follows
    IMPLEMENTATION popgate-0.8.0.357900
    XOIP
    EXPIRE-NEVER
    PIPELINING
    RESP-CODES
    TOP
    UIDL
    USER
    SASL LOGIN PLAIN
    STLS
    WROTE May 10 07:42:58.612 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    EHLO [192.168.0.3]
    WROTE May 10 07:42:58.618 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    AUTH PLAIN
    READ May 10 07:42:58.662 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    250-*.smtp.mail.yahoo.com
    250-PIPELINING
    250-SIZE 41697280
    250-8 BITMIME
    250 AUTH PLAIN LOGIN XYMCOOKIE
    READ May 10 07:42:58.667 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +
    WROTE May 10 07:42:58.669 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:plus.smtp.mail.yahoo.com -- port:465 -- socket:0x7fd412286df0 -- thread:0x7fd4122918c0
    QUIT
    WROTE May 10 07:42:58.689 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    READ May 10 07:42:58.729 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd41380c770
    * OK [CAPABILITY nk11p00mm-iscream005 1P45 XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (1P45:346) nk11p00mm-iscream005
    WROTE May 10 07:42:58.737 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    1.39 AUTHENTICATE ATOKEN MTg4NTM1OAAxODg1MzU4AEFRQUFBQUJSakFJclRPZXVZRjNrSWZyMW05bVpLcTFjZnA3eVgrRT0=
    READ May 10 07:42:58.782 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    220 smtp.mail.yahoo.com ESMTP ready
    WROTE May 10 07:42:58.803 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    EHLO [192.168.0.3]
    READ May 10 07:42:58.826 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    1.39 OK [CAPABILITY XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES XSENDER X-NETSCAPE XSERVERINFO X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP X-ANNOTATEMORE XUM1 ID IDLE] User karmey57 logged in
    WROTE May 10 07:42:58.835 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
    2.39 ID ("name" "Mac OS X Mail" "version" "6.3 (1503)" "os" "Mac OS X" "os-version" "10.8.3 (12D78)" "vendor" "Apple Inc.")
    READ May 10 07:42:58.853 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    250-smtp.mail.yahoo.com
    250-PIPELINING
    250-SIZE 41697280
    250-8 BITMIME
    250 AUTH PLAIN LOGIN XYMCOOKIE
    WROTE May 10 07:42:58.866 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    AUTH PLAIN ****************************
    READ May 10 07:42:58.901 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4125de2e0
    * ID NIL
    2.39 OK Completed
    WROTE May 10 07:42:58.909 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    3.39 LIST "" ""
    READ May 10 07:42:58.973 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f9cf0
    * LIST (\Noselect) "/" ""
    3.39 OK Completed
    WROTE May 10 07:42:58.989 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p04-imap.mail.me.com -- port:993 -- socket:0x7fd4138283a0 -- thread:0x7fd4122f0570
    4.39 LOGOUT
    READ May 10 07:42:59.001 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    235 2.0.0 OK
    WROTE May 10 07:42:59.015 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd41382fb70 -- thread:0x7fd4122dbe60
    QUIT
    READ May 10 07:42:59.059 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK maildrop ready, 28 messages (705314 octets) (5969772)
    WROTE May 10 07:42:59.068 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    QUIT
    READ May 10 07:42:59.222 [kCFStreamSocketSecurityLevelNone]  -- host:plus.pop.mail.yahoo.com -- port:110 -- socket:0x7fd412581e70 -- thread:0x7fd411b25c80
    +OK server signing off.

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