Changed password on Creative Cloud account - will apps stop working?
Hi,
My laptop with Creative Cloud CS6 installed was stolen in a burglary at our house. Fortunately I didn't lose much as I had recently done a clean install (to install CS6!)
I have changed my password on all my accounts, including Creative Cloud. Does this mean that
1) The apps installed will not longer work as they cannot get a license
2) When I get a replacement laptop I will be able to activate Creative Cloud on that laptop
I am concerned because, while my insurance is replacing hardware, it doesn't cover software.
Thanks,
Chris.
Many thanks for the reply.
Will the apps stop working after 30days when they prompt to be re-authenticated? Does authentication require someone to know the Adobe ID and password?
Thanks,
Chris.
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https://forums.adobe.com/message/5484303#5484303#5484303
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Best regards
Jan Reinertsen
2015-02-24 10:30 GMT+01:00 deto_ws <[email protected]>:
How to change my creative cloud account? created by deto_ws
<https://forums.adobe.com/people/deto_ws> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/7224528#7224528> -
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http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installation-cs6.html
If you're still running into difficulties I'd recommend contacting our support and working with them to troubleshoot further.
US
800-833-6687
Monday-Friday, 5am-7pm PST
...or live chat with an agent: http://tinyurl.com/8kquhso
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Hi philip,
You may try to follow the steps below:
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Let us know if that helps,
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Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
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