Changed phone number 8 hrs ago, phone does not work

Hi,
Not only does the phone not work, they want me to drive over to their local store and have the sim replaced. Just bought the phone a month ago.
Furthermore, even though the phone can not receive or make calls, Verizon states that after the past 7 hours with the new phone number, we have made .001 gig in data on their system even though the phone is set to wi-fi only. Verizon also shows 213 minutes used in the past 7 hours.
What kind iof a Clip Joint is Verizon operating?

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Changed phone number 8 hrs ago, phone does not work

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