Changed pw in Gmail and now dont get mail in BB

Question

Changed my pw for Gemil and now cant send or receive mail in my BB. I accessed the email account management and its asking me for my user name and pw to access my email settings. No pw or usenames for Gmail work, neither the BB ID works. I ask for it to send me a password and it says it has sent it to my device but I cant find it? Please how do I fix this.

Answer 1

Hi and Welcome to the Community!
Please be very clear...is it requesting your BBID credentials or your BIS credentials? (Unless, when you created it, you used your same GMail credentials, it would NOT be those at this stage.)
If BBID, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-​World/How-to-regain-access-to-your-BBID/td-p/25467​...
If BIS, then contact your mobile service provider as they manage that account for you.
Cheers, and Good Luck!
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