Changed the headphone jack in my iPod and now it shows the sad face
It also shows the please wait very low battery message
Something either wasn't connected properly or was damaged when you swap out the headphone. As to what's it hard to say for sure.
iPod displays a sad iPod icon
B-rock
Similar Messages
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The headphone jack on my iPod Touch is intermittent. I gat sound out of one channel or both depending on how I hold the jack. It is making intermittent contact. Is this a costly repair by Apple? Can I do this repair myself?
ThanksHere is a third-pary place. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Apple will only exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
Here are instructions for doing it yourself
iPod Touch Repair - iFixit -
I changed my Apple ID email address yesterday and now my IPhone 4 and my IPod 5 will not allow me to upload any apps. When it asks for my Apple Password it still shows my old email address. How do I change the IPhone and IPod to recognize the new email address????
Hello there, emsariel.
The following Knowledge Base article offers up some great information in regards to the issue you are describing:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My ipod is going mad, giving me the "sad face" and refusing to restart!
The other day my iPod brought up the oh so familiar "sad face". I tried reseting it (the same way I fixed it the last time my ipod brought up the sad face) and got nothing but the start up screen...a prolonged wait, and the "sad face" once again.
I though maybe I could plug into my Powerbook and restore it to factory setting, but once again, the iPod decided to refuse. It is now displaying the lowest level on the charging sign and showing the sad face whenever I try to reset it. Also to be noted, it will not recharge at all when I connect it to the power adapter. The computer won't recognize the ipod so I'm at a bit of a loss. Any ideas? Do I simply have to take it into the Apple Store to get it looked at? Suggestions would be appreciated.Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call. -
i need help!??? i just tried to update my ipod and now its making me restore it on itunes and it wont complete the restoring process. Its giving the warning that the updated software server couldn't be reached. Can anybody help????
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
I have a new iPod and now I can't buy something on it ,because of the safety questions. I have not the answers. I can't remember that answer the questions.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
I changed my lock code on my iPod and I swore I typed it in corrcetly. I must have messed it up somewhere because now it's locked and I can't unlock it.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
i changed my password on my iPod and now i can't unlock it. how do i unlock it with out loosing all my items on it? (e.g. pictures)
Please someone help me?!You have to connect the iPod to your syncing computer and restore via iTunes. If iTune asks for the passcode and yu can't enter the pascode or if you do no have the syncing computer you hove to place the iPod in recovery mde and then restore.
If you did not previouly sync to the computer after changing the passcode, iTunes will ask for the passcode. Placing the iPod in recovry mode will erase the iPod. That is the way this security feature works.
You can restore from backup but you will lose everything since the backup. -
Hi i reinstalled my itunes software after it refused ro reconise my ipod and now it won't open at all as it says the libary can't be opened as it could'nt be founf. need help please?
Try to remove all Apple related software and then reinstall iTunes Removing iTunes, QuickTime, and other software components for Windows Vista
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My Ipod was originally set up as a sub-account of a firends. After that, I got an Iphone and set up my own Apple account. I just got a new Ipod, and now can't sync my old Itunes to it. Can anyone help me? I'm even OK with deleting the old Itunes account, and staring over. I just really want to get the new Ipod under my own account, and be able to use it...
There is no such thing as a "sub-account." Also, you probably mean iTunes library, when you say "account." Your "account" in iTunes is your Apple ID, which is what you use to sign in to the iTunes Store to make purchases. iPods are associated with an iTunes library, not with an Apple ID (iTunes Store account). You'll need to clarify...
So, this is what I think you are saying. You previously shared an iTunes library on a computer with your friend. Your old iPod was synced to that iTunes library.
You got an iPhone, and at that time, you set up your own iTunes library. Is that on a different computer? How does the iPhone affect your question about the iPod?
You got a new iPod. What is your "old iTunes"? Is that the iTunes library you shared with your friend? -
I have several albums by and an artist as is expected for a number of artists. But after the new iOs5 update my ipod touch now only showing one on my ipod. I have already resynced it, any suggestions on how to fix the problem without having to restore my iPod to factory settings.
Becaise the digitizer is broken in that area
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit -
i plugged in my ipod and now i get the error message: Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled" - i have a MAcBook pro and now my USB ports do not work - can anyone help me ???
Sometimes you have to reset the SMC two or three times for it to work, don't know why. I've seen that error message before and 100% of the time it was fixed with an SMC reset. I suppose it's possible that your keyboard or mouse IS drawing too much power, do you have access to another you could try?
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I have install last update for i pod(ios5) but during installation there was one problem....i have restore my ipod and now i have lost all my buyed music!!Is not possible download it....?What are the details, including any error messages, related to your question?
Have you not got the music on your computer and/or on backups on, for example, external drives or CDs/DVDs ?
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im just trying to update my daughters ipod and now its not being detected by itunes when i try to hook it up after the update it said restoing itunes the it showed the icon to hook up to itunes so when i did nothing no ipod detected so i diconectend the usb and reinserted it and still no ipod detected any help
Try connecting the iPod to iTunes in recovery mode and restoring it again. Use the instructions in this Apple support document to get the iPod into recovery mode.
iOS: Unable to update or restore
B-rock -
I dropped my ipod touch 3 generation into some water. I let it dry off completely befor turning it back on. Now it shows me the itunes logo and the usb cord picture. I restored my ipod, and now it won't connect to itunes or my computer. What should I do?
Hey
Does it charge when connected, if not you may have broken it..
You can always try an apple Genius at an Apple Store,
Jason
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