Changes in BPX Forums - CRM Web Channel -- E-Commerce, E-Marketing & E-Svc

CRM Web Channel Forum Contributors:
This forum focuses on CRM Web Channel topics (formerly E-Commerce), including issues related to Internet Sales (ISA) and Internet Customer Self Service (ICSS). Topics about E-Commerce, E-Marketing, E-Service and Web Channel Analytics, as well as discussions on SAP E-Commerce for SAP ERP, are welcome in this forum as well.
Questions about the Interaction Center related to CTI, multi-channel integration (e-mail, Web chat, fax, letter, etc.), and E-Mail Response Management System (ERMS), as well as questions related to the integration of SAP Business Communications Management (BCM) and SAP Real-Time Offer Management (RTOM) within the Interaction Center should be posted on the Interaction Center forum. Any new Interaction Center related posts will be immediately moved to the Interaction Center forum.
In an effort to improve organization and collaboration between contributors of this forum, we've made more clear the purpose of this forum in its description on the home page. In addition, starting today, we will clean up the forum of posts that should be placed elsewhere in order to optimize responses. Any general CRM topics not related to the Web Channels (e.g., questions about CRM Middleware, advice on how to get started in CRM, etc.) will be moved to the CRM General and Framework forum. Thank you.
Kimberly Davis
John Burton
Tim Bolte
Pavithra N

Hi Mark,
Can you please post the new link to the wiki?
Thanks and best regards,
Toni

Similar Messages

How to install CRM Web Channel applications on local pc

Hi All
I need to do some development for CRM Web Channel (B2B) and just installed NW developer workspace (NWDS and MC both are running, NWDS is connected to local j2ee engine now). I guess the next step is to setup application track / nstall the applications locally on my pc (?) but don't know how. Can some one guide me how to ? provide me some documentations?
Thank you very much in advance, Jin

hi Jin Freda,
check this
http://www.consultingcy.com/SAP_CRM_Webchannel.htm
(check for stephen)
Re: (CRM-) ISA-developers: How do you work with NWDS?
mean while i wll send the other doucments for u
bvr
Edited by: bvr on Jan 28, 2009 7:57 AM

New button on CRM web channel

Hi experts,
I need to add a new button to standard CRM Web channel appliaction. I am a ABAPer and have no clue how to work in Java.
Any body of you could help mw in providing some documents from where I can just start through the coding.
help will be appreciated.
best regards
Sourabh

Hi,
you can go ahead create withour any new code.
follow the updated link by sap
http://help.sap.com/saphelp_crm60/helpdata/en/0f/f8a642a4f70c31e10000000a1550b0/content.htm
regards
nag

Maximum Customers of CRM Web Channel Web shops

Hi,
We are using CRM E Commerce with ERP Sales Order. Customers are linked in the backend ECC and it allow us to linked around 300 customers/contact persons. However, when we lauch the webshop, it hangs and cannot display the list of customers anymore.
Just want to know if there is a certain limit of customers that can be displayed in the webshop. What is the maximum display of customers if ever? Appreciate your help. Thanks!
Regards,
Joebert

Hi,
it seems some issue of performance.
Suggesting an alternate solution.
please write a program to search the customers based on some parameters like first name , city , country etc.
when user gives lets say country "USA" , the customers having country "USA" will be listed . So , this way you can restrict your search results .
Hope this helps,
regards,
Prashant

User Creation in CRM Web Channel - User Management in CRM Web Channel - SAP Library

To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
You can also go back to the SAP help page.

Hi,
Yes, It's Helpful for User Administration.
Thanks
Brahma.

Differences between eCommerce and Web Channel

Hi. I'm really new to SAP. I'm looking at leveraging some of the built-in e-commerce functionality of SAP. I've read a few articles on the SAP help site but I can't distinguish the differences between the following 2 solution options:
1) ERP eCommerce
2) CRM Web Channel
From what I've read, both of the above technologies do relatively the same thing. Can someone let me know if this is true, or if not, where I can find details on when to use one versus the other?
Thanks!
- Dylan

Hi,
please let me try to clarify this.
Both of the solutions are actually based on the same Java web applications. This means both applications share the same core functionality. The main difference between ERP eCommerce and CRM Web Channel is the backend system used for the web shop.
The reason why SAP offers two different backends for the web shop is pretty simple. Each backend is suitable for different requirements. While running the web shop with a CRM backend, some additional features related to the marketing functionality of SAP CRM are available. These addtional features include cross- and upselling, campaign management and advanced catalog management. For customers that don't need these marketing features or don't want to invest in a SAP CRM system, there is the ERP eCommerce solution. While the shop system is the same, some of the additional features offered in the CRM version are missing.
I hope that solves the problem for now. If you have more questions on the difference between the two solutions please let me know.

No logical forward declared in action {0} in Web Channel

Hello
We are getting this error (No logical forward declared in action ) in CRM Web Channel when we are trying to retrieve a service order.
Any Ideas????

Hello,
I would guess that this maybe due to come config in your struts-config.xml
I would check the f tansaction type that is been used and the transaction category
The only transaction category working with ICSS are:
- BUS2000116
- BUS2000120
- BUS2000112
Regards
Mark

Hiding prices for not authenticated users in Web Channel Web Shop

Hi Experts,
I have a requirement for hiding prices for all users who are not logged. The prices only will be shown once the users are authenticated into the system (Portal). Any ideas...?
Best Regards
David C

Hi Hamendra,
Thank you so much for all information... I already downloaded the guide but I could not find any information about getting status from users logged..... How to know if a user is logged or not into the system...?? We got WCEM 1.0 and I found a Post for WCEM 3.0 Early logon http://scn.sap.com/community/crm/web-channel/blog?start=15 for some excluded pages they used this tag for encapsulate content on JSP:
<c:if test="#{wec:isEarlyLogonShopAndUserNotLoggedIn() == false}">
<YOUR CONTENT/>
</c:if>
Do you think it might work...? Don't know if Early Logon is available for WCEM 1.0... I am still searching and testing...
Best Regards
David Cortés

Are ERP Sales Orders supported for B2C Web Channel Scenario in CRM 7.0?

Hi Experts,
We are on CRM 7.0 with ECC 6.0 as backend system.
I just want to know whether the third party tax system (Vertex or Taxware) is mandatory for B2C WEB Channel implementation??
Without using a third party tax system, how can we configure tax for B2C web orders?
We have ERP sales order concept in 7.0. Will it support B2C scenario???
Regards,
vasu

Hi Ram,
-- Tax is configured in ECC using conditioni technique. They are not using any third party taxware/vertex system for this.
-- R/3 pricing procedure is intended to use for B2C transactions in Web channel and the pricing procedure refers to tax calculations. Even in B2c also they want to continue with the ECC pricing procedure.
-- The Requirement is to have pricing along with taxes and freight in the webshop, so that the consumers can pay the total amount using credit card as it is only the payment method available in the b2c Shop.
in the document "CAUSTAX_4.0" it was mentioned that use of third party system is mandatory for B2C scenarios. The relevant text is copied below.
As of CRM 3.1 and above, SAP provides a solution allowing you to use SAPu2019s jurisdictional tax method to calculate taxes.
Note: The use of external tax systems remains obligatory for B2C scenarios. However, if you are calculating tax in other scenarios and do not use external tax systems, this solution is applicable.
The solution consists of customizing changes in both R/3 and CRM. Even though you must make some changes in R/3, the basic process of calculating jurisdictional taxes remains the same. In CRM, the Transaction Tax Engine (TTE) calculates tax and you must configure it for the jurisdictional tax method.
My question is can we configure taxes in B2c shop using ECC pricing procedure? If yes, please provide the high level process steps.
thanks in advance
Srinivas
Edited by: Srini Sirasapalli on Jul 6, 2009 12:40 PM
Edited by: Srini Sirasapalli on Jul 6, 2009 12:42 PM

Changing the mountain picture in CRM Web UI(CRM 2007)

Hi All,
I am trying to change the mountain pic in crm web ui just below the SAP CRM logo. I am on CRM 2007.
I have already changed the pic in se80 as we do for the company logo in place of the SAP CRM logo.
se80>>BSP Application>>THTMLB_STYLES>>MIMEs>>sap_skins>>default>>styling>>Ishape>>mountain.gif>>right click>>Upload/Download>>Upload and Replace>> xxx.jpg(custom pic)
I have done this DEV client 100 and when I run the scc1 transaction in DEV 200 to bring the changes via the workbench request created in DEV 100, there's an error:
Table SDOKLOREPR is not client-specific
Table SDOKLORIPR is not client-specific
Table SKWF_TRANS is not client-specific
Table SMIMCONT1 is not client-specific
Table SMIMLOIO is not client-specific
Table SMIMLOIOT is not client-specific
Table SMIMLOPR is not client-specific
Table SMIMLORE is not client-specific
Table SMIMLORI is not client-specific
Table SMIMPHF is not client-specific
Table SMIMPHHR is not client-specific
Table SMIMPHIO is not client-specific
Table SMIMPHPR is not client-specific
Table SMIMPHRE is not client-specific
Table SMIMPHRI is not client-specific
Error in object R3TR1 SMIM2 3
Selected tables           :             15
Processed tables          :              0
Storage required (KB) :              0
Program ended with error or warning, return code: W
Runtime (seconds)         :              2
End of processing: 14:11:24
Can you please let me know what's the problem, if I am missing something?
Thanks and Regards
Varun Taneja

Hi Bhushan,
Yes I did check DEV 200 after transporting the request. If I goto se80 in Dev 200 and navigate to the mountain.gif inside the BSP Application and click on the file, I do see my custom picture but the same is not reflected in Web UI. Over there, the mountain still reigns !!!
Any other thing that I need to try?
Regards
Varun

CRM 5.2 Web Channel, ICSS, E-Commerce configuration guides

Hey all,
Would someone be able to provide me with the Configuration Guides for CRM 5.2 Web Channel applications (ICSS, E-Commerce)?
I can't seem to find them ANYWHERE on service marketplace.
I would greatly appreciate it!!
John

Hello,
One of the major features introduced after CRM 5.0 in Web Channel is the introduction of "Product Structure Management in CRM" mainly for addressing packaged products for telecom industries - packaging products and services with different pricing stuff.
In the product catalog, we now have "Catalog Staging". The last thing I heard about E-Service was availability of Extended Complaints and Returns scenario. These two features are available as a part of "Service Parts Management" and all Java apps in SPM have to be deployed.
Well, there are no configuration guides available yet. In the mean time, the online help seems to provide the best possible information.
CRM 5.2 help: http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
For Structured products - look into "SAP CRM for industries -> Telecommunications"
For the SPM (catalog staging and Extended Complaints / Returns scenario): http://help.sap.com/saphelp_crm60/helpdata/en/df/556c4b57344a49ac98a0dcf655a01c/frameset.htm
Hope this is helpful.
Easwar / Venky
http://www.parxlns.com

Web Channel Guides

Hi
Is there any place where I can find the elearning or step by step guides for Web Channel
Regards
JM

Hi John,
There are e-Learning (RKT) materials availabile but requires customer access. You may want to check internally for accessibility.
You can also go to the service marketplace for web channel information:
[https://service.sap.com/crm |https://service.sap.com/crm ] Then select SAP CRM 7.0 --> Web Channel. The PDFs found here are comprable to what you would find in the RKT materials.
For the technical guide, the "Development and Enhancement" guide is the place to go. You can find that guide on the SAP service marketplace under 'instguides" (alias). The guide can be found under SAP Business Suite Applications -> SAP CRM -> SAP CRM 4.0 -> E-Commerce Installation Guides. The way modifications are done has not changed dramatically at all from the 4.0 release to the current 7.0 release.
Hope this helps.
Deb

Displaying Adobe Form through CRM WEB UI

Hi Experts,
Currently I am working on CRM Technical which is very new to me. I've got a requirement to display the Adobe form through CRM WEB UI. The requirement is like this.
In a screen of WEB UI there is a option of OUTPUT preview. When i select the specific billing document and when i click on OUTPUT Preview tab it should display the Adobe Form which was developed in SAP GUI using txn SFP. I have done some R&D on it and i found that an ACTION Profile need to be created for this kind of requirements. But in my research i found only Smartforms can be displayed using the ACTION point.. Could anyone help me out how to display the Adobe Form using the Action......
Regards,
Aarthi.
Moderator message: please have a look in the dedicated forum for "Adobe Interactive Forms".
Edited by: Thomas Zloch on Jan 11, 2011 1:51 PM

Hi Robert,
I came across this post after implementing the same solution. It works fine for me in SAPgui, i.e. it creates an entry in the spool which I can priview or print, but when I use the webUI it just opens a new window with a white background and the message 'Error in smartform'.
Nitin, did you manage to come up with any solution? Or did this work for you?
Regards,
Simon

How to Launch CRM Web-UI when IE is crashed down

Dear experts,
My IE is crashed down because of some historical reason. However, when I use "crm_ui" or "wui" transaction codes to try to launch CRM Web-UI, the error message always pops up like this:
" Thes sytem is trying to execute the program C:\Program Files (x86)\Internet Explorer\iexplore.exe"
And since my IE is crashed and the iexplore.exe can not get executed any more, I can not log-on Web-UI via GUI directly.
For some reason that I really can not fix this issue by fixing IE, so could some expert urgently help me and teach me how to configure or modify the defaulted route of web-UI lauching path so that I can change it to firefox.exe or chrome.exe?
Thanks so much for your kindly help in advance if any.
Best regards,
Vivian

Hi Vivian,
today I had a look in the system. With my above assumption I seem to be wrong. SAP does not use the system default browser. It checks the registry for a config string and otherwise always uses InternetExplorer. Though I do not know how this registry string is filled (maybe by setting a default browser ;-) )
See the screenshot below for the logic that is invoked by transaction WUI. WUI is the more common way of CRM_UI ;-)
Now it is up to you again:
Fix your windows installation.
Change the registry string to use Firefox or Chrome.
Do as Christian pointed out and call WebClient by URL.
For the last option keep in mind: Calling other browser dependent transactions will crash as well. Just check SOAMANAGER. Testing WebClient components using the component workbench will not work either.

CRM WEB UI log in page images and text

Hi Experts,
At Login page of WEB UI, I want to remove the image of u201CSap net weaver sap Web Application serveru201D
I want to remove the warning message: No switch to HTTPS occurred, so it is not secure to send a passwordu201D And I want to remove Copyright 2002-2005 SAP AG All Rights Reserved and SAP logo Image
After giving login credentials on CRM WEB UI log in page, next page redirect to existing login users list, here also I want remove the same kind of text and images which I mentioned above.
F2 key is not working to get the technical details of the page. Please suggest me where to do all these things.
Thanks
Chand

Hi Chand...
Have a look at...
Change configuation of username password screen (logon screen)
Go to SICF hit F8 Choose the service /default_host/sap/crm_logon
Display the details. Click on the tab Error Pages, then tab logon errors
Choose the configuration button next to "System Logon".
You should be able to make all your adjustments there.
Which URL are you using to access the webclient? If you aren't using the crm_logon alias and are using the direct URL, then the setting needs to be made there instead.
http://<hostname>:<port>/sap/crm_logon or
http://<hostname>:<port>/sap/bc/bsp/sap/crm_ui_frame
The path crm_logon is an alias to the second url. If you use the alias, then you need to configure the logon data on alias path, if you use the crm_ui_frame then you configure it there.
Best Regards Dirk

Changes in BPX Forums - CRM Web Channel -- E-Commerce, E-Marketing & E-Svc

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