Changes to email T&C removing unused but paid for ...

Question

I have received emails from BT stating that if I do not use any of the email accounts that I have registered and pay for within 150 days they will close them. I find that a real bad decision considering they are not free and I have paid for these accounts for nearly 15 years.
If these were free accounts such as Hotmail or Google I could understand but considering some of these are included in my Infinity bundle and some I actually pay about £1.90 a month as premium email accounts purely for retention of the addresses, I find totally wrong.
Does anyone else think removing paid for email addresses is wrong?

Answer 1

pottyperson wrote:
Ectophile wrote:According to the help article posted by a previous poster, the email will only be cancelled if you never attempt to read any emails (presumably, it doesn't matter whether or not any new emails arrive).
It says you have to log in and use it. I took that to mean a bit more than just reading messages, but can see that it might not. Stand by for some rows come 17 June.
very good point pp. Usual BT lack of clarity. Who oh why can't they do things simply and clearly?
Logging in is using it isn't it? I mean, if I log into webmail to check that there has been no access from Rumania or the Poland, does that count as "using" it?
Or does the user have to actually send an email?
If I "log in" via a client (say OE) and don't "use it" i.e. just automatically download to the client any emails that have arrived on the server, does that count as "use"?
if I "log-in" from a client and there are no emails to download, and there are no emails to download over a period of 150 days (I don't have many friends lol ) and I don't send any, so there is no "use" other than the automated client login, will it be deleted?
Come on BT sort it out please. Clear English, clear instructions. Think of the different scenarios, know your customer base.....