Changes to Excel link sources are not saved after closing the workbook

We've had several instances over the last few weeks where users are updating the source files for various links within a spreadsheet, saving their changes and closing the file. Then, next time another user goes into the file, the links have reverted back
to their previous values, as if the first user never went in and changed them.
Anyone ever hear of such a thing? The user changing the links is running Excel 2013. The user opening the file for review is using Excel 2010. Could there be some issue there?
Shaun

Hi,
According to your description, let us more test to narrow down this issue.
Firstly, since the three users using different pc to open these file, I recommend the third user logon the other two PC with Excel 2013 to test.
If third user could see the well file with Excel 2013, this issue is more relate to Excel 2010 or the third PC itself.
Secondly, we could use the forth pc with Excel 2010 to test. If third user could see the well file in the forth pc with Excel 2010.
I'd better check the third PC itself. There are some third party add-ins or program will caused it. Try following methods:
Install the Windows and Office 2010 update patches.
Start with Excel safe mode.
If it still not work well with Excel 2010, there might be some compatibility issue between Excel 2010 and Excel 2013. Please try to run
the Compatibility Checker for 2010
Hope it's helpful.
Regards,
George Zhao
Forum Support
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