Changes to your Premium subscription

Question

I received and email from skype advising me that group calling was now free and becuase I'm already a premium subscriber they are giving me calling to countries around the world at no extra cost.
So I thought I would give it a try and tried calling a relative in Slovenia and I got prompted to purchase credits or a subscription. 
Can someone from skype respond to this?  I was trying to find a direct way to communicate but this message board is all I found.
Thanks,
David

Answer 1

I Called Skype Live Help, and have spent 45 minutes to get the following information (I changed my real name to "My Name" and xxxx in the following).  The logic is circular, and I am still unsure if we are waiting for another email with a voucher, or whether each one of us has to contact live chat to activate the Unlimited World Calling.   Not sure about the comment about suspended account at the end.  You decide.  (Did a Microsoft Rep really tell me that if the voucher doesn't work to try several times?)
There are moments when I am unsure if this Ramona G representative was actually answering my questions.
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Please wait for an agent to respond. You are currently '1' in the queue.
info: at 23:17:44
Privacy Statement 
You are now chatting with 'Ramona G'.
Ramona G: at 23:17:51
Hello. Welcome to Skype Live Support! My name is Ramona. If in case we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. With that being said, how may I help you?
My Name: at 23:19:17
I received an email saying my Skype Premium Account would now have Unlimited World access free, yet this does not appear to have been activated. When can I make the promised free calls?
Ramona G: at 23:19:32
Thank you for brining your concern to our attention.
Ramona G: at 23:19:42
I will definitely help you with your concern.
Ramona G: at 23:20:07
No worries. Let me check that on your account.
Ramona G: at 23:20:08
To pull up your account, may I have your Skype Name?
My Name: at 23:20:42
xxxxx
Ramona G: at 23:20:30
Thank you.
Ramona G: at 23:20:34
May I also have your name so I can address you properly?
My Name: at 23:21:04
xxxxx
Ramona G: at 23:21:02
Thank you, xxxxx
Ramona G: at 23:21:15
Can you give me a minute or two while I check on your account?
My Name: at 23:21:43
yes
Ramona G: at 23:21:36
Thank you.
Ramona G: at 23:21:46
I'll be back shortly.
My Name: at 23:24:05
What was the purpose of the entry on April 24... if it was not to activate the free World Calling?
Ramona G: at 23:24:04
Let me check on that.
Ramona G: at 23:24:07
Thank you.
Ramona G: at 23:28:11
Thank you for waiting, xxxxx.
Ramona G: at 23:28:21
We recommend that you always run the latest software version.
Ramona G: at 23:28:34
May I know the operating system you are using?
My Name: at 23:29:43
Windows xp. Not sure what that has to do with the account setup.
My Name: at 23:31:25
We also use the account on android and windows 7 machines
Ramona G: at 23:31:15
Thank you for giving us that information.
Ramona G: at 23:32:17
Upon checking the Skype Premium promotion is not yet used.
Ramona G: at 23:32:56
May I know if you received an email with a code of the voucher?
My Name: at 23:33:45
let me go reread the email brb
Ramona G: at 23:33:43
Sure. Thank you.
My Name: at 23:35:03
A few changes to your Premium account Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now. Here’s what you'll now get… Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—see our full list. Up to 10 people together on a group video call.2 Live chat support when you need it.3 The same great ad-free4 Skype you’re used to. What's next? Your account will be automatically updated, so you don't have to do a thing.
My Name: at 23:35:42
You will note that it says it will be automatically updated on the last line.
Ramona G: at 23:35:47
Thank you for giving us that information.
My Name: at 23:36:36
Note it says "Here's what you will NOW get" Emphasis on NOW.
Ramona G: at 23:36:52
Alright.
Ramona G: at 23:38:04
Thank you.
Ramona G: at 23:38:19
Upon checking, you have United Kingdom Unlimited mins to landlines as well.
My Name: at 23:39:40
Yes. You can read. That is why I bought Skype Premium. I am asking about the new additional coverage.
Ramona G: at 23:39:37
Thank you.
Ramona G: at 23:40:27
Skype Premium will become free for all Skype Users soon.
Ramona G: at 23:41:02
For SKype Premium promotion, all you have to do is wait for an email with a code of the voucher.
Ramona G: at 23:41:11
Then go to:
Ramona G: at 23:41:22
http://skype.com/go/voucher
Ramona G: at 23:41:32
Then, login.
Ramona G: at 23:41:52
Enter your voucher code. You can now enjoy your premium account.
My Name: at 23:43:21
By Premium Account do you mean the unlimited world calling. I already have a Premium Account.
Ramona G: at 23:43:32
Yes xxxxx. You are correct.
My Name: at 23:44:57
So you are saying I will receive another email giving me a voucher to activate the Unlimited World Calling? When will I receive that?
Ramona G: at 23:45:40
Kindly wait for the code to activate within 24 hours.
Ramona G: at 23:46:06
No worries, you will also receive a notificaion message once it has been activated already.
My Name: at 23:47:27
So now you are saying I just wait for the activation. When will this happen?
Ramona G: at 23:47:37
Kindly wait for it within 24 hours.
Ramona G: at 23:47:40
Thank you.
My Name: at 23:51:00
I will wait for the activation. Does this apply to everyone else with Premium? Or do they have each to come on this chat and ask for activation?. (I will be posting this message on your forum for others as there are many asking the same question)
Ramona G: at 23:51:31
You may also refer to this link:
Ramona G: at 23:51:45
https://support.skype.com/en/faq/FA953/how-do-i-re​deem-my-skype-voucher
My Name: at 23:54:06
Now you are saying there is a voucher involved, that I have not received. Am I waiting for an email with a voucher, or am I just waiting for activation of the Free World Calling?
Ramona G: at 23:53:56
Kindly wait for iT
Ramona G: at 23:54:10
*Wait for it within the day.
Ramona G: at 23:54:21
Or give it atlesast 24 hours.
My Name: at 23:54:50
It being a voucher or it being activation?
Ramona G: at 23:54:27
Thank you.
Ramona G: at 23:55:24
Many are redeeming voucher.
Ramona G: at 23:55:49
It will take at least 24 to 48 hours to activate it.
Ramona G: at 23:55:52
Thank you.
Ramona G: at 23:55:55
No worreis.
Ramona G: at 23:56:39
We advice to kindly wait. Since it is showing up already on your account. All you need to do is wait for it to be activated within 24 hours.
Ramona G: at 23:56:45
Thank you, xxxxx.
Ramona G: at 23:57:44
No worries, once it has been activated, you will also receive a notification message different from the previous messages that you usually receive since this is a promotion.
Ramona G: at 23:57:47
Thank you.
Ramona G: at 23:58:04
Do you still have questions for me aside from this ?
Ramona G: at 23:58:23
Is there anything that I can help you with? We'd be happy to assist you.
My Name: at 23:59:06
Do others have to contact you to get the activation, or is it going to happen for them automatically as well?
Ramona G: at 0:00:21
No worries, . It will be reactivated automatically.
Ramona G: at 0:00:41
We advice to wait and try again in a few hours or the next day. If you have tried to redeem the voucher a few times.
Ramona G: at 0:00:56
Our system may have temporarily suspended the account.
Ramona G: at 0:01:04
Just a tip. Thank you.
My Name: at 0:02:56
I find your answers very circular and difficult to understand. I will post the whole thing on your forum for others, and wait for two days before checking further. Good Night.
Ramona G: at 0:03:47
You are most welcome. Thank you. Good night, 
Ramona G: at 0:04:13
Please do not hesitate to contact us again for further questions of concerns anytime.