Changing a global swatch

We've purchased an eps file that claims that you can change the global swatch settings, but when I double click the swatch and change the color - it doesn't change anything.  If I cursor over the entire art and double click the swatch to make the change, it changes the entire art to a single color.  This art has hundreds of sections within it - with lots of various gradients in it.  If I choose a single layer to change the colors in the gradient - I can't get the gradient colors to show up, nor can I even get it to change over to the standard black and white gradient.  So, I don't know what to do here.  Am I doing something wrong here in making the global swatch change?  If I didn't know better, I'd say that the art has been completely divided.
Suggestions?
Thanks,
Ron

This is from iStock and claims within a note on site that it is set up with a Global Swatch. 
The blue swatch in the pic you are talking about may have been one that I adjusted in an earlier attempt to change out the swatch color, but had no effect... I'm assuming that is the case.
Otherwise, I can't even understand why the eyedropper doesn't recognize a color in the gradient...
It's looking this will have to returned.

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