Changing a Salespersons First name on their account is reflected in some, but not all places

We have a BI Chart report against our Sales Cloud application which displays a total of Pipeline dollars grouped up to the Direct Report. The report is displaying the data as we expect it to except when we made changes to a user's name. We had a request to truncate the first name down to a first initial but it did not reflect in our report.
When performing the name truncation we went directly to the user's account and dropped their first name value down to their first initial and a period. This change is reflected accurately when polling the column: [Employee > Employee Name].
However our chart is using: [Employee > Sales Resource Hierarchy > User Organization Direct Reports Name] which is not reflecting the change. When navigating throughout the application, the Organizational Hierarchy and Reporting Manager fields all display the truncated name accurately but when using the second column stated above it is still returning the full (original) name of the user.
Any thoughts?
Thanks,
Kale M.

Sorry for the lack of activity on this. I submitted an SR in to Oracle and what needs to happen is initiation of the hierarchy build/rebuild job (not exact job name). This can be accomplished by going to Resource Directory, opening the organizational hierarchy, choosing 'edit this version' and then saving. This will execute the rebuild process.

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Changing a Salespersons First name on their account is reflected in some, but not all places

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