Changing an account holder

Hey there, I just seperated from my husband and I was in charge of the cable bill. I now want to transfer our cable account from my name to his without worrying about shutting off the service and having a technicial come back out again. Can verizon just change the billing person from my name to his?
Any help would be very much appreciated... and thanks in advance.
-Naz

Naz616 wrote:
Hey there, I just seperated from my husband and I was in charge of the cable bill. I now want to transfer our cable account from my name to his without worrying about shutting off the service and having a technicial come back out again. Can verizon just change the billing person from my name to his?
Any help would be very much appreciated... and thanks in advance.
-Naz
Hello,
This depends on a few factors... here are some questions to consider and are normally reviewed:
Are you:
1) the sole account holder on the current bill?
2) moving to a new address and need to set up Verizon service for yourself at a new location?
3) currently under a 2-year agreement?
Is your husband:
1) willing to be the new account holder?
2) looking to reuse the same equipment (router/set top boxes) at the house?
3) keeping the same telephone number (if you currently have telephone service)?
4) keeping the same/similar TV/Internet/Voice package you currently have?
For a simple change of ownership on the account both parties have to be agreeable to the switch. A credit check would need to be performed for the new account holder. If same equipment will be reused, a technician install would not be needed, just ensure that these are not moved and the cables are not unplugged. There would be a loss of service for a few hours, though.
However, if during the discussion, your husband decides he wants a completely new bundle with the higher speeds, and new equipment from the beginning, and is also particular about pricing/promotions, then this could likely necessitate setting up a brand new account under his name as well as a technician install.
If you are exiting from the account and the responsible party on the account is going to be your husband going forward, then Verizon would provide him the options available as a new customer also so that he can make the necessary choices for the services that he wants.
Please contact a Verizon representative when you are ready:
- 1-800-837-4966 (Customer Service)
- a local Verizon FiOS store: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Hope this helps!

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I live in a shared flat and the account holder for our BT account has moved out. Is there a way to simply change the account holder name, as we would still like all the payment details to remain the same?
From looking at other posts it seems we would have to close the account and re-open another. Surely BT have a system for people living in shared houses, where I should imagine tenants change regularly. It seems ludicrous to have to close the whole account and then sign up again to the exact same package every time someone moves out?
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we returned from overseas 3 years ago and on our return we had our phone line connected. The problem began when my wifes card would not work when we paid over the phone to BT so my boss kindly used her card to open the account. Ever since that time the bill has always been in her name and not ours although we have paid by direct debit from our bank account from the start.
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cliff

Hi Cliffandjayne,
Thanks for the post and welcome to the forum.
To have the account changed into your name I am afraid that you will need to cancel the current account and then setup a brand new order. BT are unable to just change the name on an account as a credit check is required before service can be provided.
Best bet would be to place a working line takeover. This means that your service will continue to work as normal until we put the account in your name. A working line takeover has a lead time of 11 working days.
As there is already a working line within the property you will not be charged for installation as no engineer will be required to carry out any work. Once you place an order a credit check will be carried out on your name, you may have to pay a deposit for service which will be refunded after a while. That really depends on the credit check result.
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BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi Psalm1,
Thanks for visiting Apple Support Communities.
It sounds like your wife may have added her iCloud account to your iPhone. If so, use these steps to remove her iCloud account from your device and sign in with your own:
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http://support.apple.com/kb/HT5796
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http://support.apple.com/kb/PH2609
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You are not the account holder woes...

Bit of a long story this...
I used my email address to help my mum to sign up to BT about five years ago as she didn't have one. She has since left BT and uses another provider.
I thought nothing at all of this when upon moving into my newly purchased home I signed up to BT for myself about a month ago, using the same email address as had been used all those years previous.
I received the account number through the post and proceeded to sign up to myBT for online billing. On attempting this it stopped me as my email was already on the BT system. I used this address to log back into my mum's now long cancelled account and amended the email address of that one to another of my email addresses so as I could use my favoured address for the online billing. When I completed this registration it told me that I was not the account holder and that my mum was.
I used the chat help several times and was told that this was resolved within 7 days and to try again after that. I heard nothing and about 2 weeks later I have logged on to find the issue still remains. I again took to chat and the helper cancelled the myBT account connected to my mother's name (with the email address I didn't want to use) and told me it should now work. It didn't. Nothing changed.
Tired of the chat service I then took to the phones. Three hours later and I have got nothing to show but a monumental phone bill (I do not have a phone to connect to the landline to take advantage of the 0800 service) so had to rely on the 0330 numbers. I have explained my problem to about 12 people, been kept on hold for over 30 mins, been promised a call back which never came, had an attempt to sell me additional services (insult to injury?!) and still nothing. Basically it now seems that nobody at all is the account holder and that nobody can access this profile.
I can not access much of the myBT functionality and I can not watch BT Sport through the online service (literally the only reason I went with BT). The latest is that somebody will call me tomorrow although I am not going to hold my breath.
This is the error I am getting... There is no option to change the account holder on the page, I can either click to go back a page or ring the number which I found of no use at all.
Some of our services, such as the BT Wi-fi, BT Cloud and BT Sport Apps, are only available to the BT Account Holder. We may ask you to confirm if you are the Account Holder before you can use some BT services. You can check and change your Account Holder status on this page.
You aren't the account holder
- The account holder is *my mother's name*.
If you believe that you should be the account holder, please call 0800 800 150.
I have access to two accounts...
One in my mother's name using an email I don't want to use which is now (thanks to the BT employee on chat) not connected to any BT account. If I try and connect it using my account number it states that it willl be a guest account because *my mother's name* is the account holder.
One in my name with the email address I want to use. This is connected to the correct BT account but is again just a guest account with no access to the BT sport online app that I purchased the service for.
I've paid for a year's line rental up front by credit card but before I call the bank and ask them to reverse this payment and cancel the direct debit for the monthly payment can anyone help at all?
Thoroughly cheesed off already.

I think the only way you are going to solve this is with mod help. Mods will post a contact us link after reading this post.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Changing Account Holder Name

The current account is in my mothers name as its her line but I'm the person who helps solve any issues and arranges bt infinity to be installed etc.
If I go to MYBT there is a section "My Contact Details" and it lets you change the Name and Email address.
If we change this to my name, will this mean if I phone up regarding any phone/bt inifinity issues that my name will be there as the account holder?
Or is there a way to have my name added as an additional holder?
Cheers!

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Hi MJuneD30,
Welcome to the community forum. I am sorry to hear you are having problems accessing the primary email account. I would like to take a look at this for you. Please could you send me in your details using the "Contact The Mods" link found in my profile.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Tpulu, thanks for the inquiry. I understand why you would want to switch the account from your name to your wife's name to get a bigger discount. This is called an Assumption of Liability. Since the account is currently in your name, you would first need to call customer service at *611 or 800-922-0204 to authorize the request. Your wife will need to accept our terms and conditions for a 1 year contract. These can be found on vzw.com under Customer Agreement at the bottom of the page. She will then need to call our Assumption of Liability team at 888-832-4540 to get this completed.
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What I wrote is my experience.. there is other opinions out there.
See https://discussions.apple.com/docs/DOC-2280
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http://support.apple.com/kb/HT3728
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HT1918 iTunes Store: Changing account information
Learn how to change your name, billing address, email address, and credit card information for your iTunes Store account.
Note: If your previous payment method was not accepted, you can edit your payment type or credit card information by following the steps in this article.
You can change all of your account information from the Apple Account Information page. To get to the Apple Account Information page, follow these instructions:
Changing your account information using a computer:
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password, then click the Sign In button.
Choose Store > View My Account.
Enter your account password, and click the View Account button.
To update your email address, follow these instructions:
From the Apple Account Information page, click the Edit button to the right of your Apple ID.
Enter your new email address into the Email Address field.
Click the Done button.
To update your name, billing address, or payment information, follow these instructions:
From the Apple Account Information page, click the Edit Payment Information button.
Edit the information that you would like to change. Note: The payment methods that the iTunes Store accepts can be found in the payment type section. If you do not want a payment method on your account, select None in the payment type section.
Click the Done button once you've updated all of your information.
Changing your account information using an iOS device:
Tap Settings on the Home screen.
Tap iTunes & App Stores.
Tap on your Apple ID. (If you are not signed in, enter your Apple ID and password, and tap Sign In.)
Tap View Apple ID.
Enter your Apple ID password.
To update your email address, follow these instructions:
In the Edit section, tap the Apple ID field.
Tap the Apple ID field.
Enter the email address that you would like to be your Apple ID.
Tap the Done button.
To update your name, billing address, or payment information, follow these instructions:
In the Edit section, tap Payment Information.
Update the information that you want to change.
Tap the Done button when finished.
Additional Information Notes
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Apple Account Information page will not carry over to your AOL account. If you need to update your AOL account information, contact AOL.
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with iCloud, Apple Store online, iPhoto, or Aperture is also updated.
The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD). The authorization hold is not a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold will not be displayed in your iTunes Store purchase history.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 24, 2012

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