Changing ard admin prefs remotely

Is it possible to change the ARD preferences remotely to allow the remote computer to control a computer which has ARD admin running.
The example I give is a tech is out of the office and wants to check a computer, or their own, but cannot observe or control their mac if ARD admin is running. This of course can be circumvented by killing ardadmin process, but since I can execute a unix command and wipe the system out, I should be able to change the ARD settings without terming the process.
Any ideas?
Mike

you can set the preference by sending this:
defaults write
/Library/Preferences/com.apple.RemoteManagement
AdminConsoleAllowsRemoteControl -bool TRUE
Thank you very much. you answered my question perfectly. Also I am guessing that since that was a preference key item in a plist that you could manipulate other preferences as well.
is there any other documentation on command line editing of the plist?
Thanks again for your assistance.
Mike

Similar Messages

10.6.8, ARD admin 3.5 and ARD 3.5.1 REPORTING BROKEN

Dear all,
Have just upgraded to ARD admin 3.5 on our admin machines (10.6.8) and ARD 3.5.1 on our client machines (10.6.8).
We are able to control and observe all client computers, send Unix commands but none of the reporting (software versions, file search) methods are working - the report for the client computer never gets past 'Transferring report'.
This was all working just fine using ARD admin 3.4 and 3.4 client.
Have tried deleting plist files (server and client), rebuilding prefs, re-adding client computers but nothing has resolved the issue we are having (same on a number of admin machines).
It looks like Apple haven't done enough testing with this version of Apple Remote Desktop.
Jason

Hi Dave,
While I appreciate your response, it is thoroughly unhelpful to the people like myself who are having this problem. It almost sounds like you're a salesman for other products. I know that's not the case (considering how many "points" you have). However, I'm under the impression that ARD does get updates, and even if a single developer is working on the product, that doesn't change the fact that apple advertises the ability to Generate Reports.
If Apple advertises the ability, then I don't suggest anyone give up on the issue by throwing up your hands, as you suggest.
Let me first say that I've been using ARD to generate reports for ~40 computers without problems for quite a long time. It has become an integral part of my workflow.
Anyway, enough of me taking out my frustration on you, here is what I've tried (to no avail... yet. I'm going to solve this if it kills me or I have to reformat my computer) :
1. Repairing permissions on the clients and the server using diskutilty. This would have been a solution since I could have rolled it out via the command line. But no dice.
2. Uninstalling & reinstalling ARD admin (http://support.apple.com/kb/HT2577). I'm unable to fully install , however, since my user list is automatically repopulated.
3. Restarting the service on clients using kickstart (http://support.apple.com/kb/HT2370). This changes nothing.
I've checked the console, and I did (before removing ARD via KBHT2577) get the error "Encryption key not found for client." I no longer get that error. I've got clients on 10.6, 10.5, and 10.4. So I've tried generating reports for each to see if it affects only certain versions. When connecting to 10.5 and below, I get the error "legacy packet not allowed 111 from 127.0.0.1."
The weird thing is that prior to uninstalling the ARD Admin program, clients were hanging on "transferring report" and I was seeing "Encryption key not found for client." in the console.
Now, after reinstalling, clients are hanging on "generating report." There is no error in the console.
Just giving my input of what I've tried, and what I'm seeing. Sorry if I came off as rude to you, Dave.

ARD Admin with Standard Account

I log in with a Standard Account on my MacBook Pro under Mac OS X 10.6.8, open Apple Remote Desktop Administrator. I have access to most of the commands in the menu bar except those under Reports (All) and Manage (Copy Items, Install Packages, Send UNIX Command, Empty Trash, Set Startup Disk, Rename Computers, Upgrade Client Software, Change Client Settings).
Is there a way to allow the Standard Account to access all the features of ARD Admin?
I ask because we have a policy in place where everyone must be using a Standard Account and only the Admin account to authenticate installations, etc. I provide support and use ARD to connect with remote computers.
Thanks!

I seem to remember there being a setting in ARD to allow what non administer accounts can do with ARD. But to access these settings you need to first login as an administrator, and set those settings in ARD Prefereces.

ARD Admin Question

Hi everyone,
I have a few clients using ARD Client (configured sucessfully).
I have two questions:
1) Can Clients pull up the Chat Window to initiate a Chat Session with the Admin (Me)
2) Should I login to each Client's system using their username/password (aka user account) - or should I create a Universal Administrator UN/PW to access Clients from my ARD Admin console. And if the latter, what's the best way to do this.
Thanks in advance

1)
In System Prefrences, Sharing, Remote Management, Computer Settings, if you check "Show Remote Management Status in menu", then regardless if your observing them or not the user can click on the menu, and see what ARD administrators are online. they can use that menu to request to chat with said ARD admin.
On the ARD computer it pops up as a request to chat in ARD.
I seem to remember some settings in ARD for client initiated chat.
if you uncheck Show Remote managment status in menu bar, and you uncheck show when being observed. Then the client will not show the menu for remote desktop; making it much harder for a user to try and start a ARD chat.
2)
The easy thing to do, is to have one account, witch is deticated to ARD access on every computer. That way you don't have to know every user's name, and paassowrd and you don't loose access every time a user changes their password. I keep the user name the same. For added security you could use a diffrent password for each machine; but then you need to keep track the password.

ARD Admin 3.2 on 10.5 no longer connects to 10.4

I used to be able to connect to my grandmother's computer over the internet using ARD Admin. But ever since upgrading to Leopard and ARD Admin 3.2, I have been unable to connect to her machine. The last time I was at her place I updated Tiger to the latest version, I updated her ARD client to the most recent version for Tiger (I believe it's 2.x but I'm not sure). I've done everything I can think of to make this work and it won't work.
She has an old PowerMac G4 and it can not be updated to Leopard.
Like I said, it used to work just fine. The only changes were on my machine. Any help would be greatly appreciated as I'm her only form of help and giving her tech support over the phone is difficult and frustrating for her.

Hi
Yes I can confirm its working for me. Leopard Client or Tiger Client connecting and controlling Tiger Server fine. I can also connect and control 10.5 Server using ARD with 10.4 Client. I've seen a similar problem to yours at one site when using 10.5 or 10.4 Client to connect to 10.5 Server. This has never worked although everything is setup the same as per other sites. Like you I can ping, see the server in the list and even connect. The problem shows itself in two ways. I connect but get a black screen and nothng else. Other times I get what you get.
I don't think its a router problem because the same router is used at other sites without the problem. This one site's ISP is one that I've not come across before (ie: not one of the 'mainstream' ones). I've not had chance to investigate but perhaps it may be a problem with them? I am clutching at straws with this theory though.
When you upgraded to Leopard did it coincide with an ISP change?
Tony

HT202919 I need to update my ARD admin from 3.6 to 3.7 but client is at 3.8 and it errors out. How do I work around this?

I need to update my ARD admin from 3.6 to 3.7 but client is at 3.8 and it errors out. How do I work around this?

This is a concern amoung many corporate users. It's going to take somekind of policy change with apple.
Enterprise support:
Call enterprise support (866) 752-7753 to create a case ID number

ARD Admin with MacIntel

Currently using ARD 2.2 im not able to use the application (Admin version) on my brand new iMac Intel.
When i launch ARD it says "Software not up to date, check with software update", but it seems not available any update for this.
Any help?

Some of you may have seen messages over the past few
days with workarounds on how to use the admin
component of ARD 2.2 on Intel-based, which variously
called for removing, moving, or renaming various
pieces of the ARD client components. It turns out
that the only thing that needed to be "moved" was
ARDAgent.app
(/System/Library/CoreServices/RemoteManagement/ARDAgen
t.app).
The only thing you need to do is the following:
- Ensure ARDAgent.app is not running (in most
instances, this just means ensuring that Remote
Desktop isn't enabled in System Preferences ->
Sharing)
- Navigate to
/System/Library/CoreServices/RemoteManagement/ in the
Finder, and Get Info on ARDAgent.app. Check "Open
using Rosetta".
That's it! No deleting or moving (and forgetting)
pieces of the OS. Yes, yes, I was fine with the
workaround, too; at least it let me run ARD. But now,
there is a much more "friendly" workaround that does
not require modifying the Mac OS X installation.
Also, with ARDAgent.app running with Rosetta, full
ARD client functionality also seems to still work.
While ARD admin may not be "qualified" or "supported"
on Intel-based Macs, I hope this shows how little is
required to run ARD 2.2 on an Intel-based Mac...
This does not seem to work on some systems.
I have tried reinstalling ARD.
It never finishs the install, Software Update does not see it to update to the current version, and all copies of the ARDAgent.app that I have seen do not allow you the option to run as rosetta.

ARD Admin 3.3 Unlimited in Lion

I have installen on a new HD Lion 10.7.1 and the ARD Admin 3.3 Unlimited (ORIGINAL 499.00 Euro) is not possible to install it
HELP!!!!!!!

My Apple Higher Ed Tech rep got back to me with the answer and he did it quite quickly. If any others on this list have a problem, I will highly reccomend using your tech rep if you have a large enough user base to have a tech rep. My guy has saved me from a number of headaches in the past few months.
The answer he provided is :
"Please see the following Apple KBase article for the procedure:
<http://support.apple.com/kb/TS4055>"
I took a look and it gives the procedure needed to accomplish the install.
Symptoms
The Apple Remote Desktop 3.3 installer may report that it requires Mac OS X v10.6 when used with OS X Lion.
Products Affected
Apple Remote Desktop 3.X, OS X Lion
Resolution
Follow these steps to install Apple Remote Desktop and update it to a Lion-compatible version.
Copy the Apple Remote Desktop Installer from the Installation disc to the desktop.
Hold the Control key and click on the Installer icon.
In the contextual menu that appears, choose Show Package Contents.
In the package contents, navigate to Contents/Installers.
Control-click on RemoteDesktopAdmin.pkg and choose Show Package Contents.
In the package contents, double-click the Archive.pax.gz file to expand it.
In the expanded archive, navigate to Archive/Applications/ and drag Remote Desktop to your Applications folder.
Immediately run Software Update to update Remote Desktop to the latest version.

ARD Admin and Intel Core Duo MacBook

I just received my new Macbook and used the Migration to transfer everything from my old 14" iBook. When finished, everything so far appears to be working fine except my ARD Admin. When first launching the app, I had to reenter the serial number. Now I get a message each time I launch the app stating that "The Remote Desktop Administrator software is out-of-date." I am instructed to go to software update and check for new software. That process results in word that my software IS up to date. I have tried doing a reinstall of the ARD software, with no help. What all do I need to remove in order to remove all the old software to do a new install? My boss is using the same software version on his MacBook Pro without problems. We are running ARD Version 2.2.
Also, I have some saved tasks on my laptop ARD that I would like to set up on my desktop G4. Is there an easy way to complete this process?
Thanks

I know that ARD likes the client to be as new as the Administrator software. I wonder if it doesn't like that your administrator is 2.2 and your client is more than likely 3.0 or higher being a new machine?
Is the client enabled on your laptop? If it is, try turning it off, then restart and start the admin software.

10.5.6 upgrade changes AFP admin sharing

A posting from a few months ago asked about how to allow AFP access to root directories instead of share points, and this article was mentioned about changing the admin31GetsSp pref: http://support.apple.com/kb/TS2255 While the article was written for server 10.4, I tried it and it worked for 10.5 (which is what I'm running). Fast forward to last night, when I applied the 10.5.6 upgrade on my server.
Now when I try to log in via AFP (from a 10.5.6 client) with an admin account, I'm still presented with the volumes on the server, not the sharepoints, BUT once I mount the volume, I can no longer see the sharepoints on that volume!
e.g. volume "A" has sharepoints "share 1" and "share 2." Before the 10.5.6 upgrade, I would mount volume "A" on my client and have access to every folder on that volume, including shares "1" and "2". After 10.5.6, I still mount volume "A", and can access every folder on the volume except shares "1" and "2." In fact, those folders aren't even visible! (And yes, the local admin login I'm using is a member of the groups that have access to all sharepoints).
Thanks!
Ed

I am setting up a new 10.5.6 Server and just noticed this. I have admin31GetsSp = no. When I connect (AFP) I get the list of volumes. When I mount the volume containing my sharepoints I usually see only one of the seven sharepoints I should see. If on the client machine I use the Finder 'Go to folder' and enter the path (/Volumes/etc....) I can get to the sharepoints. Even weirder is to open a terminal window on the client, cd to the mounted volume and do an ls. I see five identical copies of one of the sharepoint folders. I can cd into the folders which should be there but don't show up. For example on my machine, with the 'lacieraid' volume from my server mounted as an admin:
tribble:/volumes/lacieraid rhaines$ ls -l
total 112
drwxr-xr-x 72 rhaines rhaines 2404 Jan 6 15:55 toarchive
drwxr-xr-x 72 rhaines rhaines 2404 Jan 6 15:55 toarchive
drwxr-xr-x 72 rhaines rhaines 2404 Jan 6 15:55 toarchive
drwxr-xr-x 72 rhaines rhaines 2404 Jan 6 15:55 toarchive
drwxr-xr-x 72 rhaines rhaines 2404 Jan 6 15:55 toarchive
tribble:/volumes/lacieraid rhaines$ cd pub
tribble:/volumes/lacieraid/pub rhaines$ ls
Callie Josh NRoberts Network Trash Folder TheVolumeSettingsFolder
Now 'pub' is one of the sharepoints in my lacieraid volume. I don't know if this happened with any previous version of 10.5 server because I didn't stop off at the earlier versions long enough to notice this. It would be nice to know that this is a bug affecting only volumes mounted by admins.

Where to install ARD Admin?

Here at my college we purchased a G4 Xserve and Apple Remote Desktop. The server will be tied in to a Windows Active Directory for authentication and our distribution install packages for the Macs will be kept on the server. My questions to everyone are; Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer? What would be the pros and cons of keeping it on the server? Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages? Is there any supporting documentation for each?
I'm looking for as much information as possible in regards to this. Thank you in advance.

Where should the ARD Admin application be installed? Should it be installed on the Xserver or on another computer?
The Admin app must be installed on the workstation from which you intend to run it. I never consider it good practice to try and run applications from any server, so I'd recommend having an administrator station, but it will work from the server (presuming, of course, that your Xserve has a monitor, keyboard and mouse).
Pros and cons of keeping it on another Macintosh computer and connecting to the server to distribute packages?
Packages will be pushed from the Admin workstation, but it really doesn't matter where you store the packages. You could store the packages on the server if you wished, but there's no particular advantage to doing that other than having a single central location for them.
If you're trying to control what updates your workstations get and when, a more robust method might be to use the Software Update Server feature of Mac OS X 10.4 Server. That would allow you to set your workstations to get their updates from your local server, not from Apple, and therefore give you more control over what updates are applies. You can then set the workstations either to check automatically (and activate the updates on the server as you want them going out), or set the workstations not to update automatically and use ARD (through the Send UNIX Command function) to command your workstation to update when you want them to.
Hope this helps.

Downgrade App store bought version of ARD admin?

I bought ARD admin 3.5.3 via the App Store a while back to control computers at work from home on my Macbook Pro 17 inch late 20122 occasionally and it worked great.
Following the 3.6.1 upgrade, all attempts to connect to any computer at work crash the Netgear incoming broadband router. This is with the ports mapped to various single macs to control, mostly running Snow Leopard.
I wanted to downgrade to 3.5.3 and followed the tip here exactly
https://discussions.apple.com/message/20292728#20292728
But since this is from a support/download version of the Admin tool, it asks for the serial again, which I never received as it was an App store purchase.
I can only now re-install 3.6.1 from the App Store.
Does anyone know a way of getting the older version from the App Store? Maybe I'm missing a very obvious trick here (like a "Legacy versions" button?).
Many thanks in advance
James

I have a similar issue - I have 3 copies of ARD 3.6.1 running perfectly on Lion systems - but also one "old" PPC Tiger system which detect as running ARD 2.2 (though I never actually installed 2.2 I assume it built into Tiger). I think ARD 3.4 is compatible with Tiger but wonder if anyone has got thise to work somehow as I also don't have relevant serial numbers.
Fortunatly remote access does work to the Tiger system but some of the other function don't work (e.g. remote package install).
Regards,
Shawn

Help! Problem downgrading from ARD Admin 3.0 to 2.2; LAN clients still 2.2.

Hi gang! This is my first post here. I work as a technician in a university computer lab with 250 machines. About 10% of these are Macs, and we manage them with Mike Bombich's NetRestore, Faronics Deep Freeze, and Apple Remote Desktop. All clients are running ARD 2.2.
I installed ARD Admin 3.0 on our office eMac to see some of the new features. Sadly, most of them will not work until you upgrade the clients to 3.0. I aso dislike how a majority of older commands from 2.2 (like UNIX commands, Lock screen, etc), are suddenly not working in 3.0. How convenient! Just upgrade your client software and presto! Not happening, yet.
So I went to uninstall the ARD Admin from my machine. Here is what I did to roll back: I have deleted anything to do with Apple Remote Desktop from the following folders:
/Applications/
/Library/Application support/Apple/
/Library/Preferences/
/Library/Receipts/
~/Library/Application Support/
~/Library/Preferences/
I reinstalled the software (it said "Install" not Upgrade) and launched the freshly installed ARD 2.2 Admin. It prompted me for my serial number and then I sat waiting for over 30 seconds for the main screen to appear. Finally it spat an error message at me, then crashed: "The Remote Desktop Administrator failed to start due to an unexpected error."
I can't find this in the KBase, or perhaps I'm using the wrong search terms. What did I do wrong, and how can I fix it?
eMac 800Mhz, TiBook 700MHz Mac OS X (10.4.6) In lab: 4 x Intel iMacs, 24 x Quicksilver G4s

Remove ARD again, using the instructions here.
Then reinstall your 2.2 ARD administrator. If you have an earlier version of ARD 2 on your installation disk, make sure you update it to 2.2, either through Software Update or via the downloadable updater, before you try and launch the administration application for the first time.
Hope this helps.
Just FYI, if you try to use a 3.0 admin app with 2.2 clients, or a 2.2 admin with 3.0 clients, all that works is the VNC functions which means that other than the ability to upgrade the clients to 3.0 (where applicable), you only get Observe and Control.

How do I change the admin name and password on my iMac?

How do I change the admin name and password on my iMac? It's been about two years since I've done that and I've totally forgotten how to. Your help is appreciated!

Hi Haldane, and a warm welcome to the forums!
Changing the name can be dangerous, use ChangeShortName 10.4 only...
http://www.macupdate.com/info.php/id/16620
Many way to change the PW then, the Accounts Pref Pane, unlock the Lock, click on change Password.

Change ARD Client Ports

I have multiple computers behind a NAT firewall. I know that some routers allow you to map forwarded ports (mine does not).
eg WAN Port 5901 -> 5900 192.168.1.5
Is there a change I could make to a plist file or to a service to change the CLIENT SIDE ARD ports (I do this all the time with RDP and Windows through a reg hack)?
Thanks

Sorry, but it's not possible to change the ports ARD uses. For observe/control, you can use a different VNC server that would allow a different port, but for the other functions ARD can use only port 3283. With multiple computers behind a firewall, the best route is usually either to set up a VPN so your admin computer is part of the network, or install ARD on one system on the network and take control of that system via screen sharing to run the ARD admin application.
Regards.

Changing ard admin prefs remotely

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