Changing e-mail address from one BT account to ano...

Hello,
I have my own BT account now, and want to take my old e-mail address of 18 years from my Parents BT account to my own. How can I do this pleas?
Many thanks
Nick

It can be done, but it would need your parent`s permission, as its on their account.
BT would need to contact your parents to confirm this.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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