Changing Emulation Mode

My bank just started offering Mobile Banking but it's not working on my phone. I keep getting an error message and when I talked to the person at the bank, they sent me a troubleshooting guide from the mobile banking provider. It said to enable javascript which I did and says to change the emulation mode from BlackBerry. When I go to Options -> Browser Configuration it shows the emulation mode as BlackBerry, but I can't change it. If I highlight it and scroll left or right, it doesn't change and if I press on the scrollball, it brings up a menu of Call Voice Mail, Restore Defaults, Save Options, Switch Application and Close. Am I missing something to be able to change the emulation mode? Any suggestions would be appreciated.
Thanks.

Hi and Welcome to the Forums!
Websites can be coded to perform better with some browsers rather than others. The BB Browser can appear to websites as several different things...that setting is not where you were looking...rather, from within the Browser App, (BBKey > Options > Browser Configuration > Browser Identification). Changing that to another browser might help your BB interact better with some websites. In combination with all of the other configuration settings, you need to find the combination of all of these settings that works best for the sites you are visiting. Sadly, there is no "best advice" to give as each persons needs are different. But, I typically find that changing the Browser Identification often helps -- most often by changing to FF or IE (if those are available to you...the options vary by carrier).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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(18.4 KB, 0 views)

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