Changing from Indesign Subscription to CC subscription

Any help greatfully received, I am going crazy here.
Its a bit of a saga but I ordered an Indesign Subscription 26th March 2012 and when CC came out I asked for it to be changed over to a CC subscription. 
Later via chat I was advised that this indeed had happened, however it didn't show up in MyAdobe at all which I thought odd.
Now it seems I do have a CC login and I downloaded all the apps I wanted but its asking me for a serial number - only Indesign went through OK.  It seems I am still on the trial version of photoshop. 
I chatted with Adobe again and they told me it was a technical issue and to call techical support.  So I called support today and they told me i couldn't change subscriptions and to cancel the indesign and start a CC subscription. 
What is going on, where do I stand and please no-one tell me to call Support - they keep giving me different answers, meanwhile I have just 20 days to go on my trial!  Can anyone shed some light??

Since you are a Creative Cloud Member, launch Photoshop, and you should be able to use the "License This Software" button and your sign in with your Adobe ID.

Similar Messages

  • How can I change from indesign to Photoshop on a single app subscription

    I was recently doing magazine work which I am now no longer doing. Therefore, Photoshop would be a better fit to my needs than InDesign. Could I switch the single application subscription from one product to another? If so, how?

    Hi Dandalf1988
    There isn't an option to switch plans but if you sign up for a single app plan for Photoshop we can cancel your InDesign plan.
    Please get back to me when you've signed up and I can assist with the cancellation.
    Kind regards
    Bev

  • Re: How can I change from one subscription to anot...

    I understand that. 
    But my question was "How can I transfer the money / credit that was paid for the subscription and use that as credits instead?
    My mom purchased the subscription no more than an hour ago and has not made a single call with it b/c it does not call mobiles. So what she needs is to have that amount issued as a credit.
    Your response suggested the obvious "Cancel the Subscription" and after reading the money threads on this forum about recurring billing, I will certainly be sure to do this so. However, cancelling that subscription means I've just paid Skype 13.99US. 
    The second part of your suggestion then said to purchase the credit - a minimum of $10. 
    Is there not a more reasonable solution for paying customers? The credits will be used. It's not like I'm asking for a refund - I'm simply asking if we can apply that purchase to credits and not a subscription.

    You need to cancel the first Subscription by filing with Customer Service and then purchase the new one.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Change from work subscription to personal

    Hi guys, if someone could help with this I'd really appreciate it!
    I had a subscription owned by my workplace on my mac for creative cloud. I've now left work and have my own subscription. I uninstalled all the apps, logged in with my personal account and downloaded creative cloud desktop app but it's still linking to my old work account. Does anyone have any idea why and how i can get my mac to link to my personal account?
    Thanks so much
    Zena

    It should just be a matter of signing in with your own account - no disassembly required.  If you happen to have used your own account for the workplace subscription that might be why.  Try contacting Adobe support for assistance if you continue to have a problem getting your own account in place.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • How can I change from Illustrator to Photoshop on a single app subscription?

    How can I change from Illustrator to Photoshop on a single app subscription?

    Hi leogabe,
    Here is some more information that may help [ Applications can not be changed. So, First you need to purchase the New application ( Photoshop ) and then you can cancel the current one ( illustrator ) without any penalty fees.]
    In order to get your fees waive. Please contact Adobe chat here [ http://www.adobe.com/support/download-install/supportinfo/ ]
    Let me know if you need more info.
    Thanks!
    Eshant

  • Cancel my InDesign Subscription

    Hi there,
    I just need to cancel my InDesign subscription please. I already have a full Creative Cloud account from work and this is no longer needed.
    Please don't lead me to links on how to do that, I've already been waiting on the chat rooms for ages to get this done. Would just appreciate if someone just cancels it immediately (without trying to sell me a deal or anything).
    Again, I already have another full Creative Cloud account from my work so I don't need this Single-app subscription.
    Thanks

    This is an open forum, not a direct link to Adobe support
    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    or
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Format changing when exporting from InDesign to PDF

    I am using Acrobat 8 version 8.1.2, and InDesign version 5.0.2.
    I am noticing a very specific problem when exporting some files to PDF from InDesign.
    We often have a format where we have a numbered list of right-aligned number, followed by some text, a leader line, and then another number at the end of the line. This is set up with a left indent and a first line left indent (rather than using the numbered list options), and then the necessary tabs later in the lines.
    I am finding since we switched to IDCS3, that when I export to PDF, lines containing this format change in the PDF. The text that appears after the number in the front of the line is pushed over on top of the leader line, leaving a huge white space. On rarer occasions, it will move things in lines that have no indents, but contain tabs that aren't being used.
    I have been able to get the files to export correctly by removing the left indent and first-line left indent and using tabs instead (or by removing unused tabs). But we have hundreds of files set up in this manner so going in and changing how they are all set up is problematic to say the least.
    Is this a known issue? Does anyone know why this might happen and how I can prevent it?

    I haven't tried printing to PDF. I will try that and see what happens. Unfortunetly, where I work we are required to export to PDF rather than print to PDF, so if it works it will only be a clue for me rather than a solution.
    Thanks for the reply. I'll try a cross post to the InDesign forms.

  • Why do colours change in PDF created from InDesign book?

    Please help.
    I've created a Book from 5 InDesign documents that have images text and some Illustrator drawings in.
    When I export the Book to PDF some of the colours in the Illustrator graphics are different (the graphics are all vector based maps with some text). Not all colours are changing, seems to be different blues showing as one green in the PDF.
    Same thing happens when I print the Book from InDesign.
    Could anyone tell me what I'm doing wrong.

    Help!  I too am having problems when creating a pdf in InDesign.  My colors are all Pantone process colors.  My specific problem is that when I export my book cover to a PDF, my process black is changing to gray.  This ONLY happens with pdfs.  When I save as a jpg things are fine.  It will print fine.  I have been scaling it down, but i prints black.  Help!  This is a project due for a typography class on Monday and must be printed and mounted for class.
    Mary

  • Can I change my podcast subscription to only put a new episode as visible and in the cloud, but not actually download it?

    Can I change my podcast subscription to only put a new episode as visible and in the cloud, but not actually download it?

    The person who holds the copyright to it in the UK hasn’t given Apple permission to sell it there; if desired, click here and fill out the form.
    (116905)

  • PDF Bookmarks - Change Default Width When Creating PDF File from InDesign

    When creating a PDF file (from Indesign CS4) I automatically create the PDF bookmarks based on the InDesign document's Table of Contents.
    But by default the width in the bookmarks is always set at "Fit Page".
    Is there a way to change the default to "Fit Width" in Indesign before the PDF is created?
    It's too much trouble to change every bookmark in the PDF after it's created.
    Thanks for any help in advance!

    Thanks, Steve. I have actually previously done what "fogharty" suggests and it does work if I want to set the pages to "fit width" or a variety of other options. However, none of the options is inherit zoom which is what I, and many other from the sound of the thread, need and want. We want to respect our end users--not dictate how they must view our PDFs. Hopefully, Adobe will listen and make this option available soon.

  • When placing a Illustrator file in Indesign, the Illustrator file sometime changes from 100%.

    When placing a Illustrator file in Indesign, the Illustrator file sometime changes from 100%. When you select the placed file with the selection tool, it says 100%, but if you select with the direction tool, file has been changed any where from 98 to 102 %, not staying at the 100%? why is this and how can you asure the size does not change when placed or when updating the illustrator link?

    Probably you have inserted files in a frame whose content was previously adequate with "Fit Content Proportionally" or "Fill Frame Proportionally".
    The new content in the same frame will have the same characteristics as the previous one

  • Change language of subscriptions?

    Hi, experts!
    I want to change language of subscription in Portal.
    Now all subscriptions in our Portal are comming in English.
    In Content Administration -> KM Content -> etc -> notifications
    I found many xml and xsl files for different languages.
    For example:
    SUBSCRIPTION_en.xml , SUBSCRIPTION_fr.xml , SUBSCRIPTION_fi.xml , SUBSCRIPTIONADMIN_ar.xml, SUBSCRIPTIONADMIN_fi.xml and so on...
    but in our Portal all subscriptions are working only in english (it means files *_en.xml are taken)
    How can I change this situation? The view of subscription satisfy, we only want to change the language of subscription...
    Thank you for all advises ))

    Hi, vijayakumar kanniah mohan
    Thank you for your post.I've already red this link, but its not helpfull for me...
    I don't need to change the xml files or to find them in the Portal...
    I find many this subscription xml files fot different language...
    But all subscriptions now are comming in English - that means that working file *_en.xml.
    I want to change this. I want to switch file *_ru.xml or *_fr.xml or another language...
    But I don't know how to do this.

  • If I'm copying text and/or vector elements from Indesign to Photoshop how come their pixel sizes change even though I opened the same sized document and my indesign file is a web file?

    If I'm copying text and/or vector elements from Indesign to Photoshop how come their pixel sizes change even though I opened the same sized document and my indesign file is a web file?

    >my indesign file is a web file
    Pardon?
    Or do you mean that, when you created a new document, you choose Web as intent maybe?

  • Colors change when saving to PDF from InDesign

    I admittedly don't understand color handling, no matter how much I seem to read about it. Lately my files that I've been exporting to PDF from Indesign have looked slightly different and odd to me once they're converted to PDF. Sometimes the colors are dull, sometimes the drop shadows are a weird grey... Here's the latest example. Perhaps someone has some wisdom for me here...
    I created this poster in Illustrator. Here's how it looks in Illustrator:
    Then I went into Indesign and linked the file. (this is strange...) When I display the file with "typical display", it displays as such:
    That looks pretty good... But when I set the display to "high quality display", I get this:
    This is also the result I get when I open the exported file in Adobe Acrobat Pro. Why the color change?
    Any ideas?
    Thanks!

    Thanks, Will...
    So, upon investigating, I realized that my color space in Illustrator was RGB... Damn... I must have overlooked that... When I convert (in Illustrator) to CMYK, I get those strange colors again.
    When I export to PDF, the Output is "no color conversion", so it's not being converted to CMYK yet...
    Plus, I just linked the AI files in Indesign when I placed them in there.
    So, Indesign must be converting the file to CMYK? And that's why the colors change once I convert to PDF? What do you think?
    Also, I used InDesign to place the files so that I could create a 2-page pdf easily that the printer could work with. I had a 4-up handbills page in there that I was planning on printing as well.
    So, if this looks best in RGB, what do you think about me sending an RGB file to the printer and then printing it that way? I've been told that RGB is no good for printing, but I've also read otherwise as well...
    Thanks again!!

  • Is after effects cc trial a separate install from the subscription version?

    is after effects cc trial a separate install from the subscription version?

    Thank you Mylenium. All this time I have been absolutely convinced that you don't need to defragment SSDs. Is this a complete misunderstanding? Even if you do though, I have Windows 8 (not 8.1) which is doing that once a week automatically (apparently even to SSDs).
    Are you saying that the 30GB disk cache set up works like a contiguous file?
    i7 3930k (12 virtual cores) on P9X79 Deluxe
    2 x 120GB Force GT Raid 0 SSD on SATA 6gb/s is my boot drive as well as where I keep programs and the disk cache. I do a disk clean up to remove temp files a couple of times a week but that's all.
    1 x 3TB Barracuda on on SATA 6gb/s for back ups and exports
    3TB Lacie on USB 3 for source video and project files
    2TB Lacie on USB 3 for archive projects
    660ti 2GB
    I'll try a manual defrag of my RAID 0 SSDs now.

Maybe you are looking for