Changing from quarterly to monthly 'whole bill DD'...

I currently pay by quarterly 'whole bill direct debit', and just pay the standard £11.54 a month (I only use the line for my broadband, I use my mobile for calls). I want to pay monthly instead, but still want it to be the whole bill DD rather than just setting up a fixed monthly payment plan, and it is not giving me the option to do this online. The help section mentions the option of a monthly whole bill DD, so I don't know why it doesn't offer it to me.
My next bill is due out in a few weeks (I've already paid up until 11th August) but I have a credit of about £22 on my account due to a billing error last time. If another quarterly bill is produced I'll only owe about £13 for August-November's line rental, which is fine, but I'd rather get the monthly bills set up now if I can. Hopefully this will give me a zero balance on my next bill, a very small balance to pay on September's bill and then the normal monthly line rental will start from October onwards.
How can I set this up? I also want to change the DD date to the 1st of the month in line with my other bills, because at the moment it comes off around the 27th, which isn't too bad for the quarterly DD but will be a bit of a pain for the monthly one. It'll let me specify the payment date if I set up a monthly payment plan, but I don't remember being given an option for the whole bill DD.

Hi EHL123 and welcome to the forum!
The Quarterly DD you are on at the minute is known as whole bill DD,you can change to standard monthly DD but this also means going to monthly billing aswell.
Also you cannot choose what day the payment is taken on a standard monthly/Quarterly DD.
If you choose MPP then you will receive your bill every Quarter but your payments will be taken monthly on the day you choose this option may be best for you if your payments never exceed 11.54.
I have checked my own account and cannot see a option to change this either so give BT a call on 0800 800 150 and they can change/setup the required method.
Inherent omniscience - the ability to know anything that one chooses to know and can be known

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REgards salim.
SELECT to_char(dt,'mon-yyyy') dt,col2,col3,amount
FROM t
model
return updated rows
partition by (q qq)
dimension by (1 rn)
measures(col2,col3,amount,to_date( substr(q,1,4)||'-01-01','yyyy-mm-dd') dt, case when substr(q,-1)=1 then 1
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col3[ for rn from start_month[1] to end_month[1] increment 1]=col3[1],
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      SELECT '2009Q4', 77, 99, 400
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FROM t
model
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amount[ for rn from start_month[1] to end_month[1] increment 1]=case when cv(rn)=start_month[1] then amount[1]
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jan-2009         22         33        100
feb-2009         22         33          0
mar-2009         22         33          0
apr-2009         55         66        200
may-2009         55         66          0
jun-2009         55         66          0
jul-2009         66         88        300
aug-2009         66         88          0
sep-2009         66         88          0
oct-2009         77         99        400
nov-2009         77         99          0
dec-2009         77         99          0
jan-2010         99         11        500
feb-2010         99         11          0
mar-2010         99         11          0
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take a look sap oss note 827638
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827638
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Other terms
0BBP_TD_PO_1, PO extractor, I1016, Status rejected
Reason and Prerequisites
The rejected status is not considered while extraction
Solution
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Ordered                                             X
Awaiting Approval                                  X
In Your Inbox
Release Rejected
Held                                                X
Deleted                                             X
Outstanding Confirmations Outstanding Invoices
Transfer Failed                                    X
Confirmed by Vendor
Partly Confirmed by Vendor
Rejected by Vendor
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Changing from quarterly to monthly 'whole bill DD'...

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