Changing iPhone 3G to iPhone 4 - Error Message in iTunes

I bought an iPhone 4 for my wife who already has an iPhone 3G. Bought it approx. 2 weeks ago via apple.com. Received it and stashed it til now to give as a Christmas gift. When I go to connect to iTunes to update and swith over it asked me for billing zip code and last 4 digits of SS#. When i enter that info gives me error msg of "Your session has expired due to inactivity"
Any idea why that is. Called apple and att but they are not open until Sun Dec. 26

Aufgedyng wrote:
Thanks for your reply!
I've seen that page just about a hundred times but nothing seems to cover error (2), what does it mean in a more detailed description??
This is what I've tried:
* Restore from different Macs and PCs
* Reinstall iTunes and update to the latest
* Different USB cables and ports
* Putting the phone in DFU mode and then update
There are no anti virus or security software installed that has caused a problem earlier. I also have tried on a number of Macs and PCs so I think we could rule that one out.
I very much doubt that this is a hardware problem with the phone since it was caused by the update itself.
--Auf
It sounds like your iPhone will need service. That general update or restore alert should have been resolved by following the steps in the article.
The last part of the article provides service options.
f you have performed all of the steps in this article and you are still experiencing a restore issue, contact Apple or your wireless carrier, whichever provides phone support for your iPhone. To find Apple's contact information in your country, refer to Contacting Apple for Support and Service. If you use an iPhone 3G or iPhone 3GS, you can find your wireless carrier at Locating iPhone wireless carriers. Wherever you live in the world, you can find your iPhone service options at the Online Service Assistant. You may have questions about servicing your iPhone, and you can find answers to frequent questions in this FAQ.
If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
-Jason

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