Changing Mail Server Settings for Other IMAP

Hello,
         I'm an Admin for a treatment center and one of our psychiatrists has a BB Tour. He asked me the other day if I could set up his email account on our exchange server for him on his phone. Going through the mail setup wizard I selected "Other" account and set it up for IMAP and then it asked me for his email address and password. It took the domain name and then assumed the mail server names were as such. Now in a perfect world, this wouldnt be an issue. I recently took over for a complete moron and this guy has our MX records pointing to a 3rd party company where all of our outside emails go and then the Outlook clients are set up to pop this box in addition to the Exchange setup (I know its totally lame). What Ive done for everyone else is just setup a IMAP account using the server IP address and mail works fine for them. I cannot for the life of me find where I can actually edit the mail server names for the IMAP account I create on his BB Tour. Is this a limitation the phone? Or am I not looking in the right place. Thanks!
Solved!
Go to Solution.

Yup -- refer back to my first reply where I said to use the carrier BIS website...while I didn't say it quite so clearly, I did not say to use the on-device email setup wizards.
The device interface to BIS (aka email setup wizards) and the carrier website interface to BIS have subtle differences. For what you need to do, you need to use the carrier website from a PC/browser. Here is the link:
https://bis.na.blackberry.com/html?brand=vzw
If you have not yet created BIS credentials, you will need to. I find it easier to first create those on the device interface and then use them in the web interface. Afterwards, you will have to use the credentials in the device interface, but there is a "remember me" box so you will only have to enter them once.
Personally, I rarely use the device interface...a full keyboard, mouse, and monitor are so much simpler for doing things than a tiny BB screen/keyboard. But that's just me.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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