Changing mail server settings (per Verizon's request) caused all sent mail to disappear

Changing incoming mail server per Verizon's 3/7 email caused sent mail folders on iPad and iPhone to go empty. I was able to restore them by restoring my devices from iTunes backups. All sent mail was then restored (even mail sent after the backup date.) If I change the outgoing server, the sent mail files are not affected. Changing the incoming server (from incoming.verizon.net to pop.verizon.net) wipes out the sent mail. Since it is POP/SMTP, there are no other settings I can change on the Apple side. It appears Verizon needs to figure out how to link the old sent mail to the new server ID... Anybody know anything about this?? Thanx.

Hmeek wrote:
iPhone does not have many settings for POP email clients, which is what Verizon is. The options to set delete behavior and file locations exists only for IMAP mail, and Verizon is POP, not IMAP. And changing the incoming server settings DID cause my sent mail to disappear. It was reproduceable. As said before, it came back when I restored from backup -- even a backup that pre dated many of the sent messages, so they obviously didn't restore from the backup itself. (And Apple confirms that mail is not backed up in an itunes backup). Verizon keeps claiming that sent mails are not stored on their system, but where did they come from when they re-populated?
From your restore most likely.  Its true that smtp email does not get saved on the Verizon (or most other) mail savers.

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