Changing my Primary email account

Over a year ago, I changed my name and created a new BT email address to reflect this (a secondary account).
The old (primary account) is therfore no longer used by me or anyone else. At the time, I thought I had asked for the new email account to be made the Primary one, but I recently noticed that this had not happened eg the registration email for my sign-up to BT Digital Vault was addressed to my old name! I really do not want this.
Can someone please advise me if and how a secondary account can be made into the Primary Account?
Solved!
Go to Solution.

Well, I had a reply to my email - someone had tried to telephone me at home, but I was out at work. So I emailed a response (using my BT webmail from work) and included a screenshot of my Account and Billing information which still shows the Primary ID as the old email address.
I then had a phone call to my mobile asking me to hold while I was put through to someone else. After a minute listening to Peer Gynt I spoke to a lady and I was able to confirm (again) what I wanted doing to change my Primary ID. She assured me that this had already been done and my "new" email was showing on their systems as the Primary one. I asked why that did not show when I clicked on Accounts and Billing from that email account, but she did not have an answer. I then asked if she could delete the old account. She went away for a short while to check how, but returned to say that it could not be done by her. As I do not seem to have Primary ID rights showing on my account login, she suggested just leaving the "old" account alone for 90 days after which it would automatically be deleted (?).
OK, so I accepted this, but on checking my account this evening, it is still not showing as the Primary ID.
I'll mark this as "Solved" but I only have BT's word for that and do not have my own online evidence!

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