Changing payment info on amiibo preorder.

On April 2nd, I preordered several amiibos that are no longer available which makes it impossible for me to cancel and reorder them. The pre-authorization charge had already passed on the credit card I used to place the preorder, but yesterday I had lost that same credit card and had since reported it as lost/stolen. I do not want to lose these preorders and from what I have read from previous old threads on here was to cancel and reorder when you have a preorder on a old credit card which is just not an option for me. If possible, I would like to change my payment method on this order from my credit card to my debit card or PayPal instead since it would be easier for me. I've already tried calling 1-888-237-8289 (BESTBUY) in hopes of finding an answer, but I had no clue what to do and the options given to me didn't really help my cause. Is there anyway I could directly speak with a Customer Service Rep or "someone" of importance to my issue to remedy my situation? Again, I really DO NOT want to lose this order as these new Amiibos are high in demand and would love to stay a loyal customer to Bestbuy.com

Hello DyITheNoise,
Having lost my debit card on multiple occasions, I know this is never easy. I am sorry if this has affected your recent preorder on BestBuy.com for some amiibos characters.
With most other orders, this would be an easy thing to fix by simply canceling and repurchasing, but as you are aware we can’t do this for your preorder. To my knowledge, customers have been able to information changed before. However, these sorts of changes must be performed over the phone.
If you are having difficulty selecting the appropriate selections in our automated system when calling in, you should be able to say, “Speak to representative.” After this, you will likely be asked for more information in which you may respond with, “Recent purchase.” Even if you reach the wrong person initially, our representatives can usually get you transferred to the right folks to assist with your inquiry.
I appreciate your desire to want to remain loyal to us and not have to purchase these items elsewhere.
Best of luck,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

I can't change payment info. what should i do ?

I can't change payment info. what should i do ?

No it´s under that email that is in the forum. The subscription dissappeard as you didn´t got my last payment, and now I don´t know how to change my credit card info. Does it means that it have been canceled automatically? cause when I start my CC, there´s a text saying that I have 6 days left to change my payment info.
// Halina

How can i change payment info?

Which is the procedure for changing payment info, and remaining the same apple Id?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your iPad then you could try tapping on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and selecting 'View Apple ID' on the popup, and on your account screen there should be a payment link.

HT1918 How to change payment info without a computer/iTunes?

I cannot make any purchases on my iPhone 4 (iOS 5.1.1) because my credit card changed (bank replaced it due to theft) and my iPhone is telling me, "PayPal is not supported on this device." Apple support says you can change payment info on your iPhone through Settings > Store > AppleID. I tried. I just keep getting the same "Your PayPal account cannot be verified" message over and over.
My PC croaked a couple of weeks ago and I've been unable to access a computer with iTunes. Is there any possible way to change my payment info without being on my long-lost PC? The AppleID site doesn't let you change payment info, only your basic info and password. This is really frustrating.

HI..
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
You can contact Apple using the email form here > Apple - Support - iTunes Store - Contact Us

HT4528 How to change payment info

How do I change payment info. I used a iTunes card the last time. I have a credit of .88

Settings>itunes & app stores>Apple id>view apple id>Payment information

How to change Payment info on my itune account

how to change Payment info on my itune /apple store account?

On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then tap on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918

HT1918 Change country and change payment info contradict each other

Hi, I have changed country of residence. When I want to change the country settings, it says: fix the payment info. When I want to change payment info, it says: this payment not allowed in this store. How should I resolve this paradox? Thanks!

Alas, the assistance offered from iTunes support has only made the situation worse.
They suggested I purchase an iTunes gift card to clear the balance on my account and therefore be able to change the country and payment card.
So I bought €25 of gift card and now iTunes refuses to accept the credit....because it's not denominated in British Pounds.
Original iTunes representative now refusing to respond to my query.

Need to change payment info for student CC membership, but it says I have a "free" membership when I go to change it?

I recently changed my card info, and need to change it on my Creative Cloud membership. When I go to Manage Account, it tells me I have a free membership. I don't understand why, as the Adobe Applications Manager tells me I have 4 days left to update my payment info, and all of my CC apps are still working. What can I do to resolve this problem? Should I just pay for a new membership, or will that cause conflict with my account? (I have a student membership, by the way!)

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Anyway, this is an open forum, not Adobe support... the links I have that may help are below
Change/Verify Account https://forums.adobe.com/thread/1465499
-Credit card https://helpx.adobe.com/utilities/credit-card.html

How do I change payment info via iPhone

My iPhone won't let me download apps says I need to verify payment info. However I have a new bank card with different details. It won't accept them. Any help will be appreciated

See the knowledge base article:Change or remove your payment information from your iTunes Store account (Apple ID)

Changed payment info, and plan showing as ending o...

Hi NormanM,
first of all, thanks for prompt reply.
I did what you wrote, went to those links, changed my payment info (although I put back again the same credit card, as it´s the only one I have), but I don´t see any change, neither I have received any confirmation of the change or else. My plan keeps showing on my page as ending on August 18, and I am very worried! Thank you in advance! Susana.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.
Subject/title amended for clarity.

Please add any comments here:
http://community.skype.com/t5/Rates-and-subscriptions/27-3-more-for-my-annual-plan/m-p/3509817
TOPIC CLOSED
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to change payment info

I need to change my credit card details. I understand how I am supposed to do this, but when I try to click on the Save button after inputting the new details on the Update Payment Info screen, the button does not respond. Only the "Cancel" button responds (and, of course, the information that I have input is lost.
Looking elsewhere on the forum, this appears to be a common problem. Can an Adobe representative respond to this? (The only phone number that I can find for Support is a US number. I am in the UK, and do not want to spend an indefinite period of time on an international call ! )

Thank you for the response. However, I had already run through the troubleshooting process.
I have now resolved the issue, and in case it is of benefit to other users who encounter the problem, I will describe the bizarre steps that worked:
When I input the credit card as a continuous string of 16 digits, the "Save" button remained inactive, but there was no warning that there was a problem with how I was inputting the card number.
I then inserted dashes to separate the 16-digit credit card number into four 4-digit groups (XXXX-XXXX-XXXX-XXXX). This caused the "Save" button to become active, but when I left-clicked it, an error message stated that the card was not of the correct "type".
I then removed the dashes from the number (thus reinstating the way in which I had first input the number). The "Save" button remained active, but this time, when I left-clicked it, the card number was accepted.
I suspect that many people will think that this cannot have happened - that I made a mistake keying in my credit card number - but this is definitely not the case. I had tried many times to input the details, using 3 different browsers (Firefox, Internet Explorer and Opera) with 2 different operating systems (Windows XP and Windows 7). The result was the same every time.
It remains to be seen whether Adobe will recognise, and do something about, this Kafkaesque programming bug.

Can't change payment info after moving country

Recently moved from UK to USA, can't change credit card info to a USA credit card as it keeps requiring a post code (rather than a zip code). I have tried to change country within settings >iTunes and App Store>Apple ID etc but when I click 'change country' nothing happens at all, it just sits there, staring blankly back at me. Have been looking online for answers but can't seem to find this problem. It is also a pain because I can't update anything or even download free apps without a valid credit card which is pretty long, as I was bossing deer hunter 2k14 at work and now can't go any further on it. Also been waiting in queue to talk to someone on chat for over 50 minutes after a projected 2 minute wait so not overly impressed with Apples customer service.

I bought my daughter a MacBook Pro when she went away to college, and I then transfered my music collection from my computer into her iMac (which she no longer uses, so I do). Like xLegend above, I cannot change the info on the songs on the iMac.
The collection consists of songs I bought at the iTMS to a small degree, and songs I have ripped from my CD collection to a larger degree. There are also a number of songs that I have composed myself using Pro Tools and GarageBand, and I cannot change the info even on those...
Does anyone have an idea why this is, and how I can reclaim the ability to change information on the songs in my collection? Thank you for your help.
-Patrick

My family sharing is completely broken, can't change payment info

I've had family sharing working great since the introduction of IOS 8, but yesterday one of my kids told me that none of her apps were working any more. Both iTunes and the App store on her iPad said that family sharing setup was not complete. The link led me to the iTunes Payment screen, where I was told to correct the items highlight in red, which was only the 3 number security code. When I press Done, I'm told again to correct items in red, which there are none, however the payment type is blank with no way to input anything.
So, backwards and forwards between iPads, logout, log back in, even restored one of the kids iPads, but the same issue occurs. So searching for a solution, the internet suggested the family organiser removing the payment method and re-entering the same details. So I go into my account in iTunes on my iMac, try to edit my payment information. The last four digits of the number are there, but it's all grayed out, and there's no option to change, add or remove any payment type.
So here I am wasting my whole weekend trying to get the kid's iPad working. I can't turn off or even remove anyone from family sharing because I have two kids under 13. Their iCloud accounts are totally useless at this point.
How do I fix my payment method issue and my broken family sharing?

Contact iTS Customer Service via the links on this page and explain the problem - http://www.apple.com/support/itunes/
MJ

Changing payment info in account - new credit card and new billing country

Hello,
My iTunes account is set to Italy as that is the billing country of the credit card I associated with it when I started the account. Yet, I know live in Belgium and have a credit card with billing address in Belgium. I have tried to update the information but:
I cannot change the payment information from the payment information options since the address and credit card settings are set on Italy (if I try to simply type my new credit card number, I get an error message that says that the credit card number I entered is not valid for Italy)
I cannot change the Country/Region setting. The message I get is "you have an active iTunes Match subscription; you must cancel it before you can change stores".
So, does it boil down to cancelling the iTunes Match subscription? If so, how do I do it (there is no option in iTunes itself to do that)? Also, I have 4 good months left on my iTunes Match subscription - will I be credited those months back if I cancel and then re-subscribe?
Last but not least: I read some really dreadful posts from 2011 on how people who had changed billing information had lost access to their apps and were charged anew for music they had bought with the previous credit card. Has this issue been solved?
Thanks for your help!
Caterina

You have to physically be in that country as well as have a credit card (or iTunes gift card) both of which have to have been purchased or have a billing address in the country of that iTunes store.

Changing payment info to paypal

I am trying to change my payment information with paypal,but they are asking for a credit card. why? i want to pay directly from paypal

The iTunes Store does not currently accept payment from PayPal. You must have a valid credit card.

Changing payment info on amiibo preorder.

Similar Messages

Maybe you are looking for