Changing Permissions in Cisco EIM

Hello All,
For our "Cisco Interaction Manager" we have 2 Managers of our CallCenters who are in charge of creating Reports and keeping an eye on Users/Agents and such. They both aren't the most tech-savvy people, and I myself have little to no experience with EIM except for the little bit I was looking at today.
The problem is with ONLY one of the Managers. When that Manager creates a report there are 2 Users/Agents who she cannot view statistics for and don't show up when she creates reports. The other Manager is able to view those 2 Agent's stats and can create reports with them included in them. But if that Manager then shares her Report with the other Manager, those 2 Agents which she can't view won't show in her report that was shared to her.
*I'm not sure if the configuration of the "Tree" on the left in the Administration Page is basically the same for all installations, but this is what I tried.
I tried going into: Administration > Departments > Workflow > Queues
Then, from in there, I found the 2 users/agents the one Manager could not view, and I added full Permissions to the Manager for each user/agent. But the Manager can still not view them or create reports with them in it...?
Anyone know which Permissions need to be edited to acheive such a task?
Any thoughts would be much appreciated!
Thanks in Advance,
Matt

Hey Guys, thanks for the replies.
Yea sorry, that was a bit confusing... I think I figured it out though. Not sure what exactly the first change I made did but I think I found the right setting.
I went to the Administration page, then > Departments > then clicked Users.
In here I highlighted the manager's Username and then clicked on the Permissions tab. Then under "Types", I clicked on "User".
After I clicked on User I was presented with a list of Usernames/Extensions and a bunch of checkboxes next
to each name, and of all the names there, there were only 4 that were unchecked and 2 them were the users the manager couldn't view. So I checked the remaining usernames and I am now waiting on confirmation from manger if the changes had worked.
I'll post back when I know.
Thanks Again,
Matt

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Message was edited by: matthewpage

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Message was edited by: Thor Stevens

Thor Stevens wrote:
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clear
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E
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B
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incrediblehulk
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In the Finder's Get Info window, under permissions, you can click the little gear icon and set the "Apply to encoded items" flag. Then when you change permissions, it will apply to everything underneath the selected folder.

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