Changing personal info for live chat

Where do I go to change my personal information so I can access Livechat? It says that I have a Shuffle and an imac. I own neither. I can't find where to change this information and it is driving me crazy. Thanks!

Do you mean that you were on this page?:
Apple - Support - Chat
..but wouldn't select from either the "iMac" option or the "iPod Shuffle" option, because you owned neither product?
If so, this is because Apple only offers Live-Chat Support for the iMacs and the iPod Shuffles; no other model or type of Apple product.
Those two possible selections ("iPod Shuffle" or "iMac") do not have to do with your personal info on your Apple ID account, or anything else.
If that is not the case, please post back and correct me if I'm wrong with this assessment.
-Kylene

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