Changing print cartridges

I changed the ink cartridges on my printer, and it is giving me an error message that the black cartridge is not installed corrrectly. I have taken it out, taken both out, many times. Turned the machine off and on with them in and out, etc. It is still giving me this message. It appears to be installed right - it clicks when I put it in and nothing looks off. This is probably the 3rd time I have changed the cartridges as the printer is fairly new. Help?

Hi , Welcome to the HP Forums! I noticed that when you changed the ink cartridges for your HP Officejet 5740 printer, it is giving you an error message that the black cartridge is not installed correctly. I am happy to look into this cartridge issue for you! Are you using Genuine HP Ink Cartridges, or refills? Are any of your Ink Cartridges low or empty? In the meantime, please go through the steps within this guide, A 'Cartridges Missing' or 'Ink Cartridges Problem' Message Displays on the Control Panel, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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HP 7510 c311a , can't change print cartridges

Hp 7510 printer head will not move to the middle in order to change the cartridges.

Hello there! Welcome to the forums @kematt0984 ,
I read about the carriage jam trouble you are having with your Photosmart 7510 and I would like to make a suggestion for you! I hope this will help release the jam, fingers crossed.
Check this guide and follow the steps to potentially fix the problem: A 'Carriage Jam' or '0X610000F6' Message Displays on the All-in-One
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Best wishes & happy Monday!
R a i n b o w 7000I work on behalf of HP
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HP 6510 printing only blank pages after changing print cartridges

Hi,
My HP 6510 is printing only blank pages after I installed new print ink cartridges. I tried cleaning the print heads, aligning the printer... which did result in some pages printing with a little color (but it seemed "off" to me). That said, when I try to print a regular document from my PC it only prints a blank page.
I can't seem to figure this one out on my own - please help!
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The document here may help resolve black not printing on your Photosmart 6510. Be sure the cartridges are vented as shown in solution two.
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP officejet All in one 4110/ Printer Cartridge

Has this ever happened to anyone. I have changed printer cartridges on my printer so many times with no problems. This last time when I replaced them, I accidentally put the black where the color should go and visa versa, When I discovered this I started to remove them from the carriage, snap down but it wouldn't come out same with the other one, they would not release. I can't for the life of me get these out of the carriage. It's like their locked in for life.. Before I take it to a repair shop I just thought I asked first. Appreciate your feedbackMsNO

Hi @salsan,
Welcome to the HP Forums!
I understand that you are having a problem with downloading the driver for your HP Officejet 4500 printer on Windows XP. I am happy to look into this issue for you!
When you finish the download, it should show how big the file size is. Does it show that the file is 224.69M after it is finished downloadng? Perhaps, it is stopping the download before it finishes. I would recommend trying another browser such as Firefox or Google Chrome.
What version of Windows XP are you are using? If you do not know the Operating System you are using, please visit this website. Whatsmyos. Is it 32-bit or 64-bit? Is the Windows Version on My Computer 32-bit or 64-bit?
Thank you for posting, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Will the penfailure be solved after changing the cartridges? Installing printer again did not help.

Hp Print Diagnnostic Utility detected 'Pen Failure' I tried reinstalling printer driver again, checked cartridges installation for correctness, cleaned contact points but they did not help. Will the penfailure be solved after changing the cartridges? Installing printer again did not help.
Rajein

Yes, I did try it.
I completely uninstalled Firefox (including personal settings, bookmarks, add-ons etc.) and then I installed Firefox 24 from scratch. The outcome is unchanged. Namely, it installs it and then right when it is about to start for the very first time, it hangs. If I run the task manager I can see the process firefox32. It shows as if it is running. But in fact it is hanging doing nothing. It is almost as if the process is waiting for something to happen and that never occurs. Note that this should not have anything to do with, say, an incompatible add-on/plug in because I had them all removed. I also removed adobe flash prior to the installation and run the malware removal program too.

Photosmart 2710 need to change region for printer cartridges

Hi:
I am an international resident currently residing in Brazil. My printer is programmed for Asian print cartridges and the region needs to be changed so I can purchase cartridges locally.
When I changed from Europe to Asia, HP support in Singapore was very helpful and English speaking. Support in Brazil only speaks Portuguese and I need the instructions in English.
Who can I contact for this, as I am out of warranty and the HP Website is a maze of unhelpfulness, if you are out of warranty.
This question was solved.
View Solution.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Can't change out printer cartridges

I am having trouble changing out printer cartridges, because the spool will not bring the cartridges over to the center to change them when I open the access door for some reason. I have tried power off the unit and back on mulitiple times, but nothing seems to help. I even cleaned the cartridges and allign the print head, but still can not get it to open up access to the cartridges like most printers do when opening the door.

HI Triceratops:
I am pleased to assist you with this issue!
Is the printer connected directly into an outlet or is it in a power bar/surge protector?HP recommends connecting directly to the electrical outlet. If the carriage still does not move for you to install the ink, try this.
With the printer turned on and in a ready state, disconnect the power from the back of the printer. Open the carriage access door and can you now manually move the carriage to the correct position to remove and install the inks. If you require further assistance would you please tell me what model of printer do you have? Please let me know if this resolves your issue.
Sparkles1
I work on behalf of HP
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I have changed both cartridges, it tries to make alignment and stopes. not printing

I have changed both cartridges, it tries to make alignment and stopes. not printing

What version of iOS are you using?
Even though these apps are not working, are you able to AirPrint? To AirPrint, bring up something you want to print, press the action button, press print, select the printer, and touch print.
What is the name of the HP app you downloaded? There are a few different ones, so I will need to know the specific name.
I am a printer tech for HP

Everytime I change ink cartridges, I get error message stating "REFER TO PRINTER DOCUMENTATION"

EVERYTIME I CHANGE INK CARTRIDGES, I GET AN ERROR MESSAGE STATING REFER TO PRINTER DOCUMENTATION. I HAVE UNPLUGGED AND TURNED EVERYTHING OFF AND TRIED SEVERAL TIMES.

Hello enicole87,
Welcome to the HP Forums.
I see that you are having some issues when replacing the ink cartridges with an error message.
So I can better assist you, please respond with your printers Model Number.
How Do I Find My Model Number?
Write be back when you have time and I will be happy to help.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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This question was solved.
View Solution.

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

When in printer properies needed to change print to black it errors, this stated after download fox 4

After downloading fox 4, was unable to utliize the properties in my printer window to change print to black as I don't currently have a color cartridge.

See this thread: <br />
https://support.mozilla.com/en-US/questions/816333?s=Prop+Res+DLL+not+located&as=s
Surprising that Lexmark wasn't aware of a problem with their drivers that is not exactly new, or restricted to Firefox. <br />
http://support.microsoft.com/kb/918730 <br />
http://www.proz.com/forum/office_applications/30138-error_message_prop_res_dll_not_loaded_in_word_how_can_i_fix_this-page2.html <br />

HP 6310 all in one, the Print Cartridge Door Hinges are broken.

I have 2 printers HP 6310 all in one with the same problem, the Print Cartridge Door Hinges are broken.
Were can I buy the parts? is it too difficult to change them?
Is it a HP repair services in my area?
Is it any "recall" for this problem? I know same peobles with the same trouble
I thank you for your help
geny

Hi geny,
I understand the cartridge door latch has broken.
I will be happy to help you.
This is a older model so you might not be able to get that part replaced.
I have provided the HP Parts Surfer. It doesn't look like a replaceable part.
If you can get it to connect and tape the door shut so the printer recognizes the door is closed, you might still be able to still use the printer.
Hope this helps.
Thank you for posting on the HP Forums.
Have a wonderful day!
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Gemini02
I work on behalf of HP

Officejet 7310 print cartridge door open error message

I have just tried replacing my black ink cartridge with a new one and it started giving a cartridge door is open error message. I have reinserted it several times and used old cartridges that were ok before but the same message remains. i have checked the colour door and the black door and the projecting wire is slightly loose as it looks like a piece of plastic that holds it in place has gone. I have tried using blue tack but it is now giving a message saying 'Error - remove the right cartridge and check it'. I can try supergluing the wire but I dont know if its this or not, or if the cartridge door sensor is playing up, but I don't know where this is? Can anyone help otherwise it looks like I will have to get a new printer?

The problem is the spring tension used to hold the cover open is stronger than the poorly designed weak hinges.
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Happy Printing

PSC 1315 "The print cartridge carriage is stalled."

I have been using this printer for a couple years. Last week everything was fine but now when I try to print, I get this error message: "The print cartridge carriage is stalled." I have not changed the ink cartridge, I have not moved the printer, nothing on my computer changed, I use XP and have since I bought the computer. But all of a sudden I now get this message. It wont let me print, if I try to reset the printer, it goes back to this message. I then bought all new ink cartridges (HP brand) and get the same message.
Any suggestions?

Try this support document;
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577214&cc=uk&lc=en&dlc=en&product=374568
Greetings,
Bart

Incompatible print cartridge error

I suddenly received this error. I had printed a document 5 minutes earlier with no problem, and I have not changed a cartridge. I am hoping this doesn't mean the printer has gone bad. All the lights work fine, only this error appears and I can't find a way to resolve it.
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Hi
What printer model do you have?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Changing print cartridges

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