Changing print cartridges

I changed the ink cartridges on my printer, and it is giving me an error message that the black cartridge is not installed corrrectly. I have taken it out, taken both out, many times. Turned the machine off and on with them in and out, etc. It is still giving me this message. It appears to be installed right - it clicks when I put it in and nothing looks off. This is probably the 3rd time I have changed the cartridges as the printer is fairly new. Help?

Hi , Welcome to the HP Forums! I noticed that when you changed the ink cartridges for your HP Officejet 5740 printer, it is giving you an error message that the black cartridge is not installed correctly. I am happy to look into this cartridge issue for you! Are you using Genuine HP Ink Cartridges, or refills? Are any of your Ink Cartridges low or empty? In the meantime, please go through the steps within this guide, A 'Cartridges Missing' or 'Ink Cartridges Problem' Message Displays on the Control Panel, and let me know what happens! Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

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    If your problem is solved please click the "Accept as Solution" button ------------V
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